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Patient Access Service Representative Jobs in Baton Rouge, LA

FMOLHS

Manager Patient Access

Baton Rouge, LA

The Manager of Patient Access oversees the hospital's patient registration, admissions, and scheduling processes to ensure efficient and compassionate service. This role is responsible for leading ...

Imh

Patient Access Acute Representative PRN

New Roads, LA · On-site

$18.85 - $25.61/hr

A Patient Access Registrations Specialist I is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain ...

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Patient Access Service Representative information

See Baton Rouge, LA salary details

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How much do patient access service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for patient access service representative in Baton Rouge, LA is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $18.51 per hour, depending on experience, location, and employer.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What does a patient access service representative do?

A patient access service representative is responsible for scheduling patient appointments, verifying insurance coverage, collecting patient information, and ensuring accurate registration in healthcare facilities. They often use electronic health record (EHR) systems and must have strong communication and customer service skills to assist patients and facilitate smooth administrative operations.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers prefer candidates with experience in healthcare settings or familiarity with electronic health records and scheduling systems. Certification is not usually required but can enhance job prospects.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are popular job titles related to Patient Access Service Representative jobs in Baton Rouge, LA?

For Patient Access Service Representative jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Patient Access Service Representative jobs in Baton Rouge, LA look for?

The top searched job categories for Patient Access Service Representative jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Patient Access Service Representative jobs?

Cities near Baton Rouge, LA with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,682 per year, or $16.7 per hour.

Manager Patient Access

FMOLHS

Baton Rouge, LA

Full-time

Posted 15 days ago

Job description

The Manager of Patient Access oversees the hospital's patient registration, admissions, and scheduling processes to ensure efficient and compassionate service. This role is responsible for leading staff, optimizing workflows, and implementing best practices to support patient satisfaction and regulatory compliance. Additionally, the manager collaborates with clinical and administrative teams to enhance overall access and streamline operations.

Bachelor's Degree + 3 years supervisory experience OR 4 years professional-level experience/6 years paraprofessional experience (in lieu of degree) + 3 years supervisory experience OR Master's Degree + 2 years supervisory experience. 

Supervisory experience must be in patient registration, large physician group practice, financial counseling or patient accounting in a healthcare setting.

  1. Patient Access
    1. Ensures patients are registered/pre-registered in an efficient and effective manner, according to policies/procedures set forth by FMOLHS.
    2. Ensures that insurance is verified and precerts/authorizations are obtained timely. For the Pre-Access department, ensures that 95% of scheduled patients are pre-registered in advance & insurance verified/auths obtained.
    3. Ensures upfront collections meet monthly targets.
    4. Ensures minimal errors are made by staff. Tracks errors, by team member, provides coaching to those who exceed the threshold, and works with HR regarding staff who cannot reach goals.
    5. Ensures productivity goals are met by staff. Monitors productivity daily, minimizing overtime. Submits monthly productivity outcomes to Senior Director.
    6. Ensures processes are in place to minimize patient wait times.
    7. Ensures patients are screened for charity programs appropriately. Ensures proper documentation has been received to substantiate granting of charity/discounts. Ensures that team members document efforts/activities in Account Notes
    8. Performs random samples of team members work to ensure adherence to standards. Ensures that Account Notes are consistently used as a communication vehicle regarding account activity.
    9. Implement quality improvement initiatives geared at improving customer satisfaction.
  2. Collaboration, Partnership and Communication
    1. Promotes and establishes an atmosphere of continued improvement throughout the department by motivating, coaching and staff development, and through evaluation, development and/or revision of department policies and procedures. Works with PFS Director to suggest/implement procedure and policy changes.
    2. Educates and ensures that all employees understand Compliance and appropriate procedure for reporting compliance issues for State, Federal and HIPAA. Maintains requirements for Joint Commission for scope of department.
    3. Provides leadership in problem identification and resolution and coordinates resolution between departments as needed.
    4. Conducts regular team and departmental meetings for purposes of education, goal monitoring, and feedback inquiries. Submits timely minutes of meetings in accordance with facility requirements. Ensures employees have the tools necessary to achieve goals.
    5. Develops staff appraisals in accordance with FMOLHS policies and productivity metrics. Counsels staff and handles disciplinary action as necessary. Interviews potential candidates for departmental vacancies.
    6. Assists in development of department budgets. Analyzes costs, develop programs to assure compliance with budgetary constraints and provides justifications for budget variances.
  3. Other Duties as Assigned
    1. Serves on committees as appropriate.
    2. Performs other duties as assigned or requested.

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