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Patient Access Service Representative Jobs in Virginia

Albanymed

Access Service Supervisor

Broadway, VA

$59K - $88K/yr

Patient Engagement Center Work Shift: Day (United States of America) Salary Range: $59,066.00 - $88 ... Additionally, the Supervisor, Pre-Service will be responsible for scheduling for appropriate ...

Imh

$18.31 - $23.80/hr

The Patient Service Representative (PSR) serves as the first connection between Intermountain and ... patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ...

Robert Half

Patient Access Specialist

Roanoke, VA · On-site

$17/hr

We are looking for a Patient Access Specialist to support front-end patient services in Virginia. This contract to hire role is ideal for someone who enjoys creating a welcoming experience while ...

Riverside Health System Non-Providers

$16.20 - $21.08/hr

The Patient Access representative is responsible for the delivery of critical components of the ... Calculates payment information, accepts funds and credit accounts accordingly for Time of Service ...

Riverside

$16.20 - $21.08/hr

The Patient Access representative is responsible for the delivery of critical components of the ... Calculates payment information, accepts funds and credit accounts accordingly for Time of Service ...

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How much do patient access service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for patient access service representative in Virginia is $18.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.96 per hour, depending on experience, location, and employer.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers may prefer prior experience in healthcare or administrative roles, and training is often provided on the job. Certification is not required but can enhance job prospects.

Is it hard to be a patient access service representative?

Being a patient access service representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing multiple priorities, but it generally does not require extensive prior experience or advanced certifications. Success in this position depends on attention to detail, customer service skills, and the ability to work under pressure.

What are the duties of a patient access service representative?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance and personal information, collecting copayments, and ensuring accurate registration in the healthcare facility's system. They serve as the first point of contact for patients, requiring strong communication skills and familiarity with electronic health records and billing processes.

What are popular job titles related to Patient Access Service Representative jobs in Virginia?

For Patient Access Service Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Patient Access Service Representative jobs in Virginia look for?

The top searched job categories for Patient Access Service Representative jobs in Virginia are:

What cities in Virginia are hiring for Patient Access Service Representative jobs?

Cities in Virginia with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in Virginia as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,277 per year, or $18.9 per hour.

Patient Access Tech

Childrens Hospital of The Kings Daughters

Newport News, VA • On-site

$17.01 - $25.52/hr

Full-time

Re-posted 8 days ago

Children's Hospital Of The King's Daughters rating

7.8

Company rating: 7.8 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

198th of 1,064 rated hospitals

Job description

  • GENERAL SUMMARY
    • Under direction of departmental leadership, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems.
  • ESSENTIAL DUTIES AND RESPONSIBILITIES
    • Greets, instructs, directs and assists patients and visitors upon arrival to the service area. 
    • Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions. 
    • Works collaboratively with various departments on patient access related information. 
    • Conducts pre-registration and insurance verification for CHKDHS services. 
    • Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs. 
    • Performs other duties as assigned.
  • LICENSES AND/OR CERTIFICATIONS
    • None required.
  • MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
    • High school diploma or equivalent required. 
    • 2 – 3 years of related work experience preferred.
    • Minimum of six months customer service experience required, preferably in a healthcare setting. 
    • Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred.    
    • Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation. 
    • Demonstrates proficiency in computer keyboarding skills required. 
    • Must be able to travel to varying work locations as needed.
  • WORKING CONDITIONS
    • Normal office environment with little exposure to excessive noise, dust, temperature and the like. Frequent exposure to communicable disease and moderately adverse working conditions due to performance of certain patient care activities.
  • PHYSICAL REQUIREMENTS
    • Click here to view physical requirements.

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