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Patient Access Intake Specialist Jobs (NOW HIRING)

Signature Health Inc

Patient Intake Specialist

OH · On-site

$16.75 - $22.50/hr

As a full-time employee, you will have access to the following employer/employee paid benefits ... The Patient Intake Specialist requires strong attention to detail, excellent customer service, and ...

United Counseling Service

Intake Specialist

Bennington, VT · On-site

$19.83 - $22.31/hr

The Intake Specialist is responsible for collecting, maintaining, and reporting data pertinent to ... ESSENTIAL DUTIES AND RESPONSIBILITIES Manage initial access, intake, and admission: * Answer ...

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How much do patient access intake specialist jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient access intake specialist in the United States is $21.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.12 per hour, depending on experience, location, and employer.

What does a patient access intake specialist do?

A Patient Access Intake Specialist is responsible for greeting patients, collecting their personal and insurance information, and ensuring all necessary documentation is complete before medical services are provided. They play a key role in scheduling appointments, verifying insurance coverage, and helping patients understand their financial obligations. Their work helps ensure a smooth registration process and accurate record-keeping, contributing to both patient satisfaction and the efficiency of healthcare operations.

What are the key skills and qualifications needed to thrive as a patient access intake specialist, and why are they important?

To thrive as a Patient Access Intake Specialist, you need strong organizational skills, attention to detail, and knowledge of healthcare registration processes, typically supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, insurance verification tools, and scheduling software is essential. Excellent communication, customer service, and problem-solving abilities help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient intake, smooth administrative workflows, and a positive experience for both patients and healthcare staff.

What are some common challenges patient access intake specialists face during the patient registration process?

Patient Access Intake Specialists often encounter challenges such as obtaining accurate information from patients, handling high patient volumes during busy periods, and navigating complex insurance verification procedures. It's important to remain detail-oriented and patient-focused, as even minor errors can affect billing or care coordination. Collaborating effectively with medical staff and maintaining strong communication skills are key to overcoming these challenges and ensuring a smooth registration process.

What is the difference between Patient Access Intake Specialist vs Medical Office Assistant?

AspectPatient Access Intake SpecialistMedical Office Assistant
CredentialsHigh school diploma; certification often preferredHigh school diploma; certification optional
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, outpatient centers
Primary ResponsibilitiesPatient registration, insurance verification, schedulingAdministrative support, patient check-in, data entry

The Patient Access Intake Specialist primarily handles patient registration and insurance processes at healthcare facilities, focusing on patient intake and scheduling. In contrast, the Medical Office Assistant provides broader administrative support within medical offices, including clerical tasks and patient assistance. While both roles require strong communication skills and familiarity with healthcare systems, the Patient Access Intake Specialist is more specialized in patient access procedures, making it a distinct role within healthcare administration.

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What job categories do people searching Patient Access Intake Specialist jobs look for?

The top searched job categories for Patient Access Intake Specialist jobs are:

Patient Access Intake Specialist jobs near you
Infographic showing various Patient Access Intake Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 26% Part Time, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,931 per year, or $21.1 per hour.

Patient Intake Specialist

Signature Health Inc

OH • On-site

$16.75 - $22.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Job Type
Full-time
Description
At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:
  • Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more
  • Robust earned paid time off program (PTO)
  • Federal Loan Forgiveness Program (available on eligible roles)
  • Professional Development Support

SCOPE OF ROLE
Reporting to the Supervisor, Patient Financial Specialist, the Patient Intake Specialist supports a seamless patient access and financial clearance experience by completing accurate registration, verifying insurance coverage and benefits, assisting with scheduling, identifying financial assistance needs, and resolving intake-related barriers prior to service. The Patient Intake Specialist requires strong attention to detail, excellent customer service, and the ability to coordinate across Patient Services, Patient Financial Services, providers, and patients to ensure information is accurate, patients understand their financial responsibilities, and services are scheduled appropriately.
HOW YOU'LL SUCCEED
  • Create a friendly, courteous, and welcoming first impression for patients and families during phone, in-person, and electronic interactions, consistent with the patient experience expectations outlined for patient-facing roles.
  • Accurately complete patient registration by obtaining and updating demographic, insurance, medical, financial, and required documentation in the EHR.
  • Complete in-depth insurance verification and benefit eligibility reviews, including identifying correct insurance plans, accepted payers, filing order, hard stops in the EHR, and coverage limitations that may impact care or billing.
  • Proactively assess patients prior to services to determine the need for financial clearance, financial assistance, balance review, or additional follow-ups.
  • Educate patients on their financial responsibilities, including payments, co-insurance, co-pays, balances, self-pay fees, and available options to help resolve financial barriers.
  • Assist patients with enrollment and education related to financial assistance programs, including grants, sliding scale, self-pay options, payment agreements, and other applicable programs.
  • Demonstrate proficiency in scheduling services by assisting patients with appointments, coordinating scheduling needs, and helping ensure provider and clinician schedules are effectively managed.
  • Conduct timely inbound and outbound outreach to patients by phone, email, or other electronic communication to resolve registration, insurance, scheduling, balance, or financial clearance needs.
  • Review daily reports, workqueues, or assigned tasks to investigate issues, correct coverage or balance errors, and take timely action to support patient access and revenue cycle accuracy.
  • Demonstrate efficiency, strong organization, attention to detail, and the ability to multi-task to ensure daily responsibilities are completed accurately and timely.
  • Maintain patient confidentiality and protect patient privacy by adhering to HIPAA regulations and organizational expectations at all times.
  • Demonstrate dependability, professionalism, patience, teamwork, and a willingness to assist colleagues, patients, and internal partners.
  • Participate in assigned staff meetings, staff development programs, and ongoing workflow improvement efforts.
  • Other duties as assigned.

Requirements
KNOWLEDGE & EXPERIENCE
  • High School Diploma or equivalent required.
  • 2-3 years of office, customer service, or related experience required. Medical office experience preferred.
  • 1-2 years of experience working with payer sources, such as Medicare, Medicaid and Commercial insurances required.
  • Previous experience in a primary care or behavioral health setting required.
  • Experience working with an EHR system required; EPIC experience preferred.
  • Demonstrated proficiency with Microsoft Office, Word, and Excel.

WORKING CONDITIONS
  • Work is normally performed in a typical interior/office/clinical work environment.
  • While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
  • Requires periods of sitting, standing, telephone, and computer work.
  • Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
  • Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
  • Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
  • Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
  • Possible exposure to blood borne pathogens while performing job duties.
  • Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
  • Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.
All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.

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