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How much do patient access center representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for patient access center representative in the United States is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Access Center Representative, and why are they important?

To thrive as a Patient Access Center Representative, you need strong customer service skills, attention to detail, and experience with healthcare administrative processes, typically supported by a high school diploma or equivalent. Familiarity with patient registration software, electronic health records (EHR), and call center phone systems is typically required. Outstanding communication, problem-solving abilities, and empathy help build trust with patients and ensure accurate information collection. These skills are crucial for delivering efficient, compassionate service and ensuring smooth patient access to care.

What does a Patient Access Center Representative do?

A Patient Access Center Representative is responsible for assisting patients with scheduling appointments, verifying insurance information, and answering questions regarding healthcare services. They act as the first point of contact between patients and the healthcare facility, ensuring that all necessary information is collected accurately. Their role is crucial in providing a smooth and positive experience for patients seeking medical care. Additionally, they often handle patient registration, pre-authorization, and may address billing inquiries.

What are some common challenges faced by Patient Access Center Representatives and how can they be managed?

Patient Access Center Representatives often handle high call volumes and must manage multiple tasks simultaneously, such as scheduling appointments, verifying insurance, and addressing patient inquiries. Staying organized and using strong communication skills are essential to maintaining accuracy and providing excellent service. Representatives can manage these challenges by familiarizing themselves with the healthcare system's software, actively listening to patient needs, and collaborating closely with clinical and administrative teams to resolve issues efficiently.

What is the difference between Patient Access Center Representative vs Patient Scheduler?

AspectPatient Access Center RepresentativePatient Scheduler
CredentialsHigh school diploma; customer service skillsHigh school diploma; communication skills
Work EnvironmentHospital or clinic front desk, patient registrationScheduling department, phone and computer-based
Employer & IndustryHospitals, clinics, healthcare providersHospitals, clinics, healthcare providers
Common Search IntentPatient registration, insurance verificationAppointment scheduling, calendar management

The Patient Access Center Representative primarily handles patient registration, insurance verification, and check-in processes, often working at the front desk. In contrast, the Patient Scheduler focuses on managing appointment calendars and scheduling patient visits. While both roles require strong communication skills and healthcare industry knowledge, they serve different functions within the patient care process.

More about Patient Access Center Representative jobs
What states have the most Patient Access Center Representative jobs? States with the most job openings for Patient Access Center Representative jobs include:
What job categories do people searching Patient Access Center Representative jobs look for? The top searched job categories for Patient Access Center Representative jobs are:
Patient Access Center Representative jobs near you
Infographic showing various Patient Access Center Representative job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, 77% Full Time, 17% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,617 per year, or $19 per hour.

Patient Access Representative_Patient Access Center

ppgnhi.org

Tacoma, WA

$20.76 - $26.47/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Patient Access Center Representative

Working at Planned Parenthood Great Northwest, Hawai'i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

About Our Patient Access Center Representative Position

Patient Access Center Representative (PACR) is a key role that serves as the first point of contact for PPGNHAIK patients and provides exceptional customer service by providing information, scheduling appointments, and directing calls as appropriate. PPGNHAIK Patient Access Center is a complex, fast-paced and high call volume environment that requires strong multi-tasking, communication and customer service skills. Our Patient Access Representatives will hand calls from different states and time zones.

What Will You Be Doing!

Utilizing outstanding customer services skills, answering incoming calls and evaluating patient requests; scheduling appointments; directing calls and providing information with a high degree of accuracy and professionalism.

Key Responsibilities:
  • Following the affiliate customer service standards to provide exceptional customer service to Patient Access Center customers and to support and exemplify the Planned Parenthood brand.
  • Meeting metric standards for appointment conversion, call and data quality standards and supports new processes introduced to the Patient Access Center.
  • Answering incoming calls and appropriate screens and directs patient calls accordingly.
  • Correctly assesses the type of appointment needed and schedules at an appropriate health center. Schedules, reschedules and cancels patient appointments. Converts calls to appointments whenever possible.
  • Evaluating and initiating triage for patients requiring immediate or same day medical assistance. Following the affiliate urgent care guidelines and appropriately utilizes the nurse triage system, including providing a description.
  • Making appropriate referrals to follow-up clinicians for prescription refills and other clinical issues according to Patient Access Center procedures.
  • Obtains and/or verifies patient information including location and accurately enters patient data into the practice management system. Updates demographics according to protocol and maintains data integrity for organization.
  • Collects and confirms patient insurance information and forwards appropriate information to Patient Financial Services for pre-verification purposes.
  • Provides patients with the appropriate fee estimate. Explain the appropriate state funding source as appropriate.
  • Providing patients with appropriate pre-appointment instructions based on appointment type.
  • Appropriately escalates calls to Patient Access Center Supervisor and Manager.
  • Providing referrals as appropriate and maintains knowledge of referral sources.
  • Actively and positively participates in Patient Access Center staff meetings and training sessions.
  • Proactively and independently assists teammates when needed with process/procedural information, call handling techniques, customer service standards, NextGen data entry and all other quality and compliance matters.
Minimum Qualifications:

High school diploma or equivalent.

Two years of customer services experience.

Preferred Qualifications:

1-2 years in a high-volume call center.

Proficiency in Microsoft Office Suite and other software applications. Experience with electronics health records.

Salary Range:

$20.76 - $26.47 hourly

Position Type:

Full-time

Benefits Eligibility:

This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.

Other Information:

All new hires are strongly recommended to have the COVID-19 vaccination, including boosters. All new hires hired between September and April must present proof of receiving a current flu shot.

What We Expect From You:
  • That you adhere to our code of conduct, policies, procedures, and protocols.
  • That you always demonstrate a high degree of professionalism.
  • That you always support and model our customer service standards.
  • That you value continuous learning and seek ongoing training and development.
Our Commitment To Diversity:

At PPGNHAIK, we've outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.

Equal Employment Opportunity

PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.

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