ZipRecruiter

Log In

1

Access Center Representative Uab Jobs (NOW HIRING)

USEYE

PAC- Patient Access Center Representative

$17.75 - $22.50/hr

Patient Access Center Representative The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for ...

next page

Showing results 1-20

All JobsAccess Center Representative Uab Jobs

Access Center Representative Uab information

Is being a patient access rep hard?

Being a Patient Access Center Representative involves handling patient inquiries, verifying insurance, and scheduling appointments, which can be demanding due to the need for strong communication and organizational skills. The role often requires multitasking in a fast-paced environment and familiarity with healthcare systems and electronic health records. While challenging, it is generally manageable with proper training and experience.

What is an access center representative?

An access center representative is a customer service professional who handles inquiries, schedules appointments, and provides support for healthcare or service access points. They often work in call centers or front-desk environments, using communication skills and computer systems to assist clients efficiently.

Does UAB have remote jobs?

Access Center Representative positions at UAB are typically based on-site, requiring direct interaction with patients and staff. However, some administrative or support roles may offer remote work options depending on departmental needs and job responsibilities. It is best to check the specific job listing for remote work availability.

Is a patient access representative the same as a receptionist?

A patient access representative, including roles like an Access Center Representative at UAB, typically handles patient registration, insurance verification, and appointment scheduling. While both roles involve front-desk duties, a patient access representative often requires knowledge of healthcare systems and insurance processes, whereas a receptionist may focus primarily on greeting visitors and answering phones.

What are some common challenges faced by Access Center Representatives at UAB, and how can they be managed effectively?

Access Center Representatives at UAB often encounter high call volumes and must efficiently handle a diverse range of patient inquiries. Balancing accuracy and empathy while scheduling appointments, verifying insurance, and providing information can be demanding. Effective time management, strong communication skills, and familiarity with UAB’s healthcare systems help representatives excel. Regular collaboration with clinical teams and ongoing training also support success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as an Access Center Representative at UAB, and why are they important?

To thrive as an Access Center Representative at UAB, you need strong customer service and communication skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with call center software, electronic health record (EHR) systems like EPIC, and scheduling tools is typically required. Exceptional interpersonal skills, patience, and problem-solving abilities help representatives handle patient inquiries efficiently and compassionately. These skills ensure accurate information exchange, positive patient experiences, and smooth coordination within a busy healthcare environment.

What is the difference between Access Center Representative Uab vs Customer Service Representative?

AspectAccess Center Representative UabCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certification in healthcare or customer serviceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHealthcare access centers, hospitals, or clinics within Uab systemCall centers, retail, or office settings across various industries
Employer & IndustryUab healthcare system, primarily in medical access and patient schedulingVarious industries including retail, telecom, healthcare, and more

While both roles involve assisting customers or patients, Access Center Representatives Uab focus on healthcare access, appointment scheduling, and patient inquiries within the Uab system. Customer Service Representatives have a broader scope across industries, handling general inquiries, product support, and customer concerns. The key differences lie in industry-specific knowledge and work environment, though both roles require strong communication skills and basic technical proficiency.

What are Access Center Representatives at UAB?

Access Center Representatives at UAB (University of Alabama at Birmingham) are frontline employees who assist patients, families, and healthcare providers with scheduling appointments, answering inquiries, and directing calls. They play a crucial role in ensuring smooth communication between patients and the healthcare system. Their responsibilities often include verifying patient information, providing basic information about services, and facilitating access to appropriate care. These representatives are essential in creating a positive first impression for those seeking healthcare services at UAB. Strong communication and customer service skills are vital for success in this position.
More about Access Center Representative Uab jobs
What cities are hiring for Access Center Representative Uab jobs? Cities with the most Access Center Representative Uab job openings:
What states have the most Access Center Representative Uab jobs? States with the most job openings for Access Center Representative Uab jobs include:
What job categories do people searching Access Center Representative Uab jobs look for? The top searched job categories for Access Center Representative Uab jobs are:
Access Center Representative Uab jobs near you
Infographic showing various Access Center Representative Uab job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 93% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Patient Access Representative_Patient Access Center

Grandir UK

Tacoma, WA • On-site

$20.76 - $26.47/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Working at Planned Parenthood Great Northwest, Hawai'i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.
In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.
About our Patient Access Center Representative position
Patient Access Center Representative (PACR) is a key role that serves as the first point of contact for PPGNHAIK patients and provides exceptional customer service by providing information, scheduling appointments, and directing calls as appropriate. PPGNHAIK Patient Access Center is a complex, fast-paced and high call volume environment that requires strong multi-tasking, communication and customer service skills. Our Patient Access Representatives will hand calls from different states and time zones.
What will you be doing!
Utilizing outstanding customer services skills, answering incoming calls and evaluating patient requests; scheduling appointments; directing calls and providing information with a high degree of accuracy and professionalism.
Key Responsibilities:

  • Following the affiliate customer service standards to provide exceptional customer service to Patient Access Center customers and to support and exemplify the Planned Parenthood brand.
  • Meeting metric standards for appointment conversion, call and data quality standards and supports new processes introduced to the Patient Access Center.
  • Answering incoming calls and appropriate screens and directs patient calls accordingly.
  • Correctly assesses the type of appointment needed and schedules at an appropriate health center. Schedules, reschedules and cancels patient appointments. Converts calls to appointments whenever possible.
  • Evaluating and initiating triage for patients requiring immediate or same day medical assistance. Following the affiliate urgent care guidelines and appropriately utilizes the nurse triage system, including providing a description.
  • Making appropriate referrals to follow-up clinicians for prescription refills and other clinical issues according to Patient Access Center procedures.
  • Obtains and/or verifies patient information including location and accurately enters patient data into the practice management system. Updates demographics according to protocol and maintains data integrity for organization.
  • Collects and confirms patient insurance information and forwards appropriate information to Patient Financial Services for pre-verification purposes.
  • Provides patients with the appropriate fee estimate. Explain the appropriate state funding source as appropriate.
  • Providing patients with appropriate pre-appointment instructions based on appointment type.
  • Appropriately escalates calls to Patient Access Center Supervisor and Manager.
  • Providing referrals as appropriate and maintains knowledge of referral sources.
  • Actively and positively participates in Patient Access Center staff meetings and training sessions.
  • Proactively and independently assists teammates when needed with process/procedural information, call handling techniques, customer service standards, NextGen data entry and all other quality and compliance matters.
Minimum Qualifications:
High school diploma or equivalent.
Two years of customer services experience.
Preferred Qualifications:
1-2 years in a high-volume call center.
Proficiency in Microsoft Office Suite and other software applications. Experience with electronics health records.
Salary Range:
$20.76 - $26.47hourly
Position Type:
Full-time
Benefits Eligibility:
This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.
Other Information:
All new hires are strongly recommended to have the COVID-19 vaccination, including boosters. All new hires hired between September and April must present proof of receiving a current flu shot.
What we expect from you.
  • That you adhere to our code of conduct, policies, procedures, and protocols.
  • That you always demonstrate a high degree of professionalism.
  • That you always support and model our customer service standards.
  • That you value continuous learning and seek ongoing training and development.

Our commitment to diversity:
At PPGNHAIK, we've outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.
Equal Employment Opportunity
PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.

Apply