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Access Center Representative Uab Jobs in Appleton, WI

LeafHome

Call Center Representative

Kaukauna, WI · On-site

$20 - $21/hr

Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access ... Previous experience in a dynamic call center or customer service role * Home Improvement knowledge ...

LeafHome

Call Center Rep - Event

Kaukauna, WI · On-site

$15.75 - $20.25/hr

Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access ... Previous experience in a dynamic call center or customer service role * Home Improvement knowledge ...

LeafHome

Call Center Rep - Event

Kaukauna, WI

$20 - $21/hr

Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access ... Previous experience in a dynamic call center or customer service role * Home Improvement knowledge ...

Schneider

Recruiting Representative

Green Bay, WI · On-site

Recruiting Representative Work model:On-Site Location:Green Bay, WI, USA Shift:First shift Job ... This diversity and openness ensures all associates have equal access to opportunities and resources ...

Thedacare

Patient Access Registrar - PM Shift

New London, WI · On-site

$16.50 - $21.50/hr

Provides information to the patient/representative or may create and process payment plan options ... ThedaCare Medical Center - New London - New London,WisconsinOvertime Exempt:No Worker Shift Details:

ThedaCare

Patient Access Registrar - PRN/Casual

Appleton, WI · On-site

$17.50 - $22.75/hr

Provides information to the patient/representative or may create and process payment plan options ... ThedaCare Regional Medical Center - Appleton - Appleton,Wisconsin Overtime Exempt: No Worker Shift ...

ThedaCare

Patient Access Registrar - PRN/Casual

Neenah, WI · On-site

$18.50 - $24/hr

Provides information to the patient/representative or may create and process payment plan options ... ThedaCare Regional Medical Center - Neenah - Neenah,Wisconsin Overtime Exempt: No Worker Shift ...

ThedaCare

Patient Access Registrar - PRN/Casual

Neenah, WI · On-site

$18.50 - $24/hr

Provides information to the patient/representative or may create and process payment plan options ... ThedaCare Regional Medical Center - Neenah - Neenah,Wisconsin Overtime Exempt: No Worker Shift ...

ThedaCare

Patient Access Registrar - PM Shift

New London, WI · On-site

$16.50 - $21.50/hr

Provides information to the patient/representative or may create and process payment plan options ... ThedaCare Medical Center - New London - New London,Wisconsin Overtime Exempt: No Worker Shift ...

ThedaCare

Patient Access Registrar - 2nd Shift ED

Appleton, WI · On-site

$17.50 - $22.75/hr

Provides information to the patient/representative or may create and process payment plan options ... ThedaCare Regional Medical Center - Appleton - Appleton,Wisconsin Overtime Exempt: No Worker Shift ...

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Access Center Representative Uab information

What is an access center representative at UAB?

Access Center Representatives at UAB (University of Alabama at Birmingham) are frontline employees who assist patients, families, and healthcare providers with scheduling appointments, answering inquiries, and directing calls. They play a crucial role in ensuring smooth communication between patients and the healthcare system. Their responsibilities often include verifying patient information, providing basic information about services, and facilitating access to appropriate care. These representatives are essential in creating a positive first impression for those seeking healthcare services at UAB. Strong communication and customer service skills are vital for success in this position.

What are the key skills and qualifications needed to thrive as an access center representative at UAB?

To thrive as an Access Center Representative at UAB, you need strong customer service and communication skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with call center software, electronic health record (EHR) systems like EPIC, and scheduling tools is typically required. Exceptional interpersonal skills, patience, and problem-solving abilities help representatives handle patient inquiries efficiently and compassionately. These skills ensure accurate information exchange, positive patient experiences, and smooth coordination within a busy healthcare environment.

What are some common challenges faced by access center representatives at UAB, and how can they be managed effectively?

Access Center Representatives at UAB often encounter high call volumes and must efficiently handle a diverse range of patient inquiries. Balancing accuracy and empathy while scheduling appointments, verifying insurance, and providing information can be demanding. Effective time management, strong communication skills, and familiarity with UAB’s healthcare systems help representatives excel. Regular collaboration with clinical teams and ongoing training also support success in this fast-paced environment.

What is the difference between Access Center Representative Uab vs Customer Service Representative?

AspectAccess Center Representative UabCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certification in healthcare or customer serviceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHealthcare access centers, hospitals, or clinics within Uab systemCall centers, retail, or office settings across various industries
Employer & IndustryUab healthcare system, primarily in medical access and patient schedulingVarious industries including retail, telecom, healthcare, and more

While both roles involve assisting customers or patients, Access Center Representatives Uab focus on healthcare access, appointment scheduling, and patient inquiries within the Uab system. Customer Service Representatives have a broader scope across industries, handling general inquiries, product support, and customer concerns. The key differences lie in industry-specific knowledge and work environment, though both roles require strong communication skills and basic technical proficiency.

What job categories do people searching Access Center Representative Uab jobs in Appleton, WI look for?

The top searched job categories for Access Center Representative Uab jobs in Appleton, WI are:

Access Center Representative Uab jobs near you

Call Center Representative

LeafHome

Kaukauna, WI • On-site

$20 - $21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Key responsibilities

  • Initiate outbound calls to potential customers to discuss product needs and schedule in-home sales consultations.

  • Review customer information to confirm accuracy and determine availability for scheduled consultations.

  • Overcome objections and de-escalate calls to ensure customer satisfaction and successfully schedule sales appointments.

Job description

About Leaf Home
At Leaf Home, we are powered by people on a single mission to make homeownership easy. We've crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-year recipient of Top Workplaces recognition.
From competitive medical benefits to people-focused committees like the Women's Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a workplace where you can win every day. Come grow your career with us.
Why Leaf Home
  • We Win - Being driven every day to win is who we are
  • People Powered - Recognized as a top Ohio and U.S. workplace by Great Place to Work®, Energage, and more
  • Family Feel with Enterprise-Level Resources - You are important to us, and we've built a culture you'll love
  • Support - Inclusion, sustainability, and reliability surround everything we do
  • Personal Growth - Dedicated to providing resources and encouragement for employee growth
  • Mobility - Locations throughout the U.S. and Canada, with continued expansion

Position Summary: Our outbound Appointment Setter is responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation.
Essential Duties and Responsibilities:
  • Initiate outbound calls for customer leads generated from the canvassing team.
  • Review information provided by customers to confirm accuracy, and determine availability for in-home sales consultation.
  • Overcome objections from potential customers regarding scheduling, cost, etc. to schedule sales consultation as soon as possible.
  • De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution
  • Exceed customer service expectations by providing an outstanding experience to every potential customer
  • Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality
  • Promote teamwork through consistency, reliability, and group cohesiveness
  • Must hold a valid driver's license.
  • Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications:
  • High School Diploma or equivalent.
  • Must possess effective verbal and written communication skills and other web-based programs
  • Must possess multi-tasking proficiency in ability to type while speaking to customers
  • Ability to work independently as well as in a team environment
  • Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns
  • Ability to adapt to new situations and learn quickly
  • High level of flexibility in a constantly changing environment
  • Ability to make decisions quickly by balancing company guidelines and customer needs
  • High degree of dependability, motivation, and flexibility
  • Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
  • Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities, or Certifications:
  • Previous experience in a dynamic call center or customer service role
  • Home Improvement knowledge and or experience

Travel Requirements:
  • No travel required.

Overtime/Additional Hours Requirements:
  • May be requested to work overtime on evenings and weekends dependent on business needs.

Physical Requirements
  • Normal Office Environment
  • Indoor work in a climate-controlled environment.
  • Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Are We Your Company?
Focused on Growth Leaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. With offices across the U.S. and Canada, our diverse team spans marketing, sales, installation, and service. We are committed to employee growth through:
  • Innovating, Always - Providing cutting-edge solutions for employees and customers
  • Partnering with Our Customers - Building trusted relationships at the core of everything we do
  • Empowering Employees - Creating opportunities for growth and success in a supportive environment
  • Supporting Our Communities - Giving back to the places our customers and employees call home

What We Offer
  • Industry-leading compensation package
  • Competitive medical, dental, and vision benefits after 60 days
  • Retirement savings plan with company match
  • Paid parental leave and generous paid time off programs
  • On-campus fitness programs and meal delivery services
  • Comprehensive health, wellbeing, financial wellness, and childcare benefits
  • Opportunities for growth and advancement

Additional Perks
  • Employee assistance program with 24/7 legal, financial, and counseling support
  • Employee discount marketplace with thousands of savings options
  • Flexible Gym membership
  • Employee resource groups, including VetConnect and the Women's Committee

Awards and Recognition
Leaf Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and is Great Place to Work® Certified™. Additional recognitions include:
  • Remodeling 550 list placements
  • Qualified Remodeler Top 500 rankings
  • Smart Culture Awards for employee-focused culture
  • Inc. 5000 and Inc. 5000 Regionals: Midwest growth recognition

For a full list of awards, visit www.leafhome.com/press/.
Diversity and Equal Opportunity
Leaf Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable law.

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