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Access Center Representative Uab Jobs (NOW HIRING)

USEYE

PAC- Patient Access Center Representative

Bradenton, FL · On-site

$15.75 - $20/hr

The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This ...

USEYE

PAC- Patient Access Center Representative

Venice, FL · On-site

$16.25 - $20.75/hr

The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This ...

US Eye

PAC- Patient Access Center Representative

Venice, FL · On-site

$16.25 - $20.75/hr

The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This ...

DMC Primary Care

Patient Access Center Representative

Derry, NH · On-site

$17.50 - $22.25/hr

DMC Primary Care seeks a professional, friendly and dependable person to join our fast-paced Patient Access Center. We are looking for a talented person with a "can do" attitude to assist patients on ...

DMC Primary Care

Patient Access Center Representative

Derry, NH · On-site

$17.50 - $22.25/hr

DMC Primary Care seeks a professional, friendly and dependable person to join our fast-paced Patient Access Center. We are looking for a talented person with a "can do" attitude to assist patients on ...

DMC Primary Care

Patient Access Center Representative

Derry, NH · On-site

$17.50 - $22.25/hr

DMC Primary Care seeks a professional, friendly and dependable person to join our fast-paced Patient Access Center. We are looking for a talented person with a "can do" attitude to assist patients on ...

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Access Center Representative Uab information

What is an access center representative at UAB?

Access Center Representatives at UAB (University of Alabama at Birmingham) are frontline employees who assist patients, families, and healthcare providers with scheduling appointments, answering inquiries, and directing calls. They play a crucial role in ensuring smooth communication between patients and the healthcare system. Their responsibilities often include verifying patient information, providing basic information about services, and facilitating access to appropriate care. These representatives are essential in creating a positive first impression for those seeking healthcare services at UAB. Strong communication and customer service skills are vital for success in this position.

What are the key skills and qualifications needed to thrive as an access center representative at UAB?

To thrive as an Access Center Representative at UAB, you need strong customer service and communication skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with call center software, electronic health record (EHR) systems like EPIC, and scheduling tools is typically required. Exceptional interpersonal skills, patience, and problem-solving abilities help representatives handle patient inquiries efficiently and compassionately. These skills ensure accurate information exchange, positive patient experiences, and smooth coordination within a busy healthcare environment.

What are some common challenges faced by access center representatives at UAB, and how can they be managed effectively?

Access Center Representatives at UAB often encounter high call volumes and must efficiently handle a diverse range of patient inquiries. Balancing accuracy and empathy while scheduling appointments, verifying insurance, and providing information can be demanding. Effective time management, strong communication skills, and familiarity with UAB’s healthcare systems help representatives excel. Regular collaboration with clinical teams and ongoing training also support success in this fast-paced environment.

What is the difference between Access Center Representative Uab vs Customer Service Representative?

AspectAccess Center Representative UabCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certification in healthcare or customer serviceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHealthcare access centers, hospitals, or clinics within Uab systemCall centers, retail, or office settings across various industries
Employer & IndustryUab healthcare system, primarily in medical access and patient schedulingVarious industries including retail, telecom, healthcare, and more

While both roles involve assisting customers or patients, Access Center Representatives Uab focus on healthcare access, appointment scheduling, and patient inquiries within the Uab system. Customer Service Representatives have a broader scope across industries, handling general inquiries, product support, and customer concerns. The key differences lie in industry-specific knowledge and work environment, though both roles require strong communication skills and basic technical proficiency.

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What job categories do people searching Access Center Representative Uab jobs look for?

The top searched job categories for Access Center Representative Uab jobs are:

Access Center Representative Uab jobs near you
Infographic showing various Access Center Representative Uab job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Contract. Highlights an 95% In-person, and 5% Remote job distribution.

PAC- Patient Access Center Representative

USEYE

Bradenton, FL • On-site

$15.75 - $20/hr

Other

Re-posted 13 days ago

Job description

JOB SUMMARY:
The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This representative will be responsible for assessing patient needs, scheduling patient appointments, and assisting with any inquiries from the general public via phone. The ideal candidate will strive to provide an unparalleled patient experience. All team members must effectively function in a high call volume environment, and remain friendly, focused, and calm under pressure.
ESSENTIAL JOB FUNCTIONS (other duties as required):
  • Answers and triages incoming calls in a high-volume setting in a courteous and highly professional manner. Provides patients with an exceptional, one of kind experience that leads to high levels of patient satisfaction.
  • Responds to incoming appointment requests via email, Phreesia and other alternate paths into the practice.
  • Works in tandem with our contact center team to manage the phone queue and respond to patients efficiently, always mindful of service response times.
  • Accurately schedules appointments according to our practice templates and protocols.
  • Assists referring physicians with scheduling patients.
  • Effectively obtains patient demographic, clinical and insurance information and enter accurately in our practice management system.
  • Learns, retains and applies medical knowledge regarding scheduling, surgical and clinical protocols.
  • Meets productivity and patient care standards that align with our standards for the patient experience.
  • Ensures patient confidentiality.
  • Establishes strong work partnerships throughout the practice in order to provide a high quality of accurate information to patients.
COMPETENCIES:
  • Ability to provide exceptional customer service that supports high patient experience standards.
  • Ability to accurately follow oral and written instructions.
  • Strong oral communication skills. Communicates clearly, professionally and with a high level of self-awareness to patients.
  • Ability to address and resolve conflict when dealing with the public.
  • Capable of maintaining high degree of confidentiality that meets all HIPAA requirements.
  • Strong time management skills.
  • Ability to interact with the public and coworkers in a professional, respectful, and courteous manner.
WORK ENVIRONMENT:
The work environment is fast paced, requires strong time management and productivity skills. Contact center representatives must be internally motivated and capable of working independently.
PHYSICAL DEMANDS:
  • Occasional walking, standing, and sitting. May include bending.
  • Use hands to handle or feel objects, reach with hands and arms
  • Verbal communication and ability to hear
  • Lift moderately heavy objects (up to 50 pounds)
  • Use of close, distance and peripheral vision
POSITION TYPE AND EXPECTED HOURS OF WORK:
This is a full-time hourly on site position.
TRAVEL:
Minimal requirements for travel may be required from time to time.
REQUIRED EDUCATION AND EXPERIENCE:
  • High school graduate, with previous experience in a customer service role or call center.
  • Technology savvy, with competency in Office Suite and ability to learn software applications as required.
PREFERRED EDUCATION AND EXPERIENCE:
  • Previous experience in a contact center or healthcare environment is valued, but not required.

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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