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Access Center Representative Uab Jobs (NOW HIRING)

USEYE

PAC- Patient Access Center Representative

Wildwood, FL · On-site

$15 - $19/hr

The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This ...

US Eye

PAC- Patient Access Center Representative

Venice, FL · On-site

$16.25 - $20.75/hr

The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This ...

USEYE

PAC- Patient Access Center Representative

Venice, FL · On-site

$16.25 - $20.75/hr

The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This ...

USEYE

PAC- Patient Access Center Representative

Bradenton, FL · On-site

$15.75 - $20/hr

The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This ...

US Eye

PAC- Patient Access Center Representative

Venice, FL · On-site

$16.25 - $20.75/hr

The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This ...

US Eye

PAC- Patient Access Center Representative

Venice, FL · On-site

$16.25 - $20.75/hr

The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This ...

USEYE

PAC- Patient Access Center Representative

Naples, FL · On-site

$16.25 - $20.75/hr

The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This ...

DMC Primary Care

Patient Access Center Representative

Derry, NH · On-site

$17.50 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

DMC Primary Care seeks a professional, friendly and dependable person to join our fast-paced Patient Access Center. We are looking for a talented person with a "can do" attitude to assist patients on ...

DMC Primary Care

Patient Access Center Representative

Derry, NH · On-site

$17.50 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

DMC Primary Care seeks a professional, friendly and dependable person to join our fast-paced Patient Access Center. We are looking for a talented person with a "can do" attitude to assist patients on ...

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Access Center Representative Uab information

What are some common challenges faced by access center representatives at UAB, and how can they be managed effectively?

Access Center Representatives at UAB often encounter high call volumes and must efficiently handle a diverse range of patient inquiries. Balancing accuracy and empathy while scheduling appointments, verifying insurance, and providing information can be demanding. Effective time management, strong communication skills, and familiarity with UAB’s healthcare systems help representatives excel. Regular collaboration with clinical teams and ongoing training also support success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as an access center representative at UAB?

To thrive as an Access Center Representative at UAB, you need strong customer service and communication skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with call center software, electronic health record (EHR) systems like EPIC, and scheduling tools is typically required. Exceptional interpersonal skills, patience, and problem-solving abilities help representatives handle patient inquiries efficiently and compassionately. These skills ensure accurate information exchange, positive patient experiences, and smooth coordination within a busy healthcare environment.

What is the difference between Access Center Representative Uab vs Customer Service Representative?

AspectAccess Center Representative UabCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certification in healthcare or customer serviceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHealthcare access centers, hospitals, or clinics within Uab systemCall centers, retail, or office settings across various industries
Employer & IndustryUab healthcare system, primarily in medical access and patient schedulingVarious industries including retail, telecom, healthcare, and more

While both roles involve assisting customers or patients, Access Center Representatives Uab focus on healthcare access, appointment scheduling, and patient inquiries within the Uab system. Customer Service Representatives have a broader scope across industries, handling general inquiries, product support, and customer concerns. The key differences lie in industry-specific knowledge and work environment, though both roles require strong communication skills and basic technical proficiency.

What is an access center representative at UAB?

Access Center Representatives at UAB (University of Alabama at Birmingham) are frontline employees who assist patients, families, and healthcare providers with scheduling appointments, answering inquiries, and directing calls. They play a crucial role in ensuring smooth communication between patients and the healthcare system. Their responsibilities often include verifying patient information, providing basic information about services, and facilitating access to appropriate care. These representatives are essential in creating a positive first impression for those seeking healthcare services at UAB. Strong communication and customer service skills are vital for success in this position.
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Access Center Representative Uab jobs near you
Infographic showing various Access Center Representative Uab job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% In-person job distribution.

Virtual Interview Day - Access Representative Opportunities (Patient Scheduling) - Las Vegas, NV

NYULMC

Las Vegas, NV • On-site, Remote

$16.50 - $21/hr

Full-time

Medical, Retirement

Re-posted 19 days ago

NYU Langone Health rating

8.5

Company rating: 8.5 out of 10

Based on 247 frontline employees who took The Breakroom Quiz

13th of 887 rated healthcare providers

Job description


Position Summary:
We have an exciting opportunity to join our team as a Access Center Representative I.
In this role, the Access Center Representative will act as the first "welcome" for the caller on behalf of the NYU Faculty Group Practice (FGP) physician practices. They will schedule patient appointments and field inquires, concerns, and requests via inbound calls. The representative will instill loyalty and confidence by anticipating patient needs, displaying genuine interest, and providing accurate and efficient service to all patient and customer callers. As appropriate, the position will elicit patient information and follow established protocols to schedule patient appointments for specialized services. They will ensure that patient needs are met and promote the optimal Patient Experience. The Access Center Representative will establish and maintain effective relationships with patients and callers via active listening, empathy, rapport, courtesy, and professionalism.
Job Responsibilities:
  • Respond to multi-channel inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Patient Access Center in accordance with established NYU FGP guidelines.

  • Utilize physician protocols to schedule appointments for NYU FGP specialties and meet established Patient Access Center performance goals.

  • Research providers and practices throughout the NYULH network to best meet the patient's needs.

  • Manage conversations with a high level of sensitivity and use good judgment when determining and documenting appropriate disposition.

  • Utilize NYU FGP Healthcare systems, Access Center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc.

  • During all interactions, display characteristics of inquiry, empathy, courtesy, and respect.

  • Adhere to Patient Access Center call metrics and goals as outlined.

  • Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes.

  • Proactively keep up to date on all communications.

  • Participate in multidisciplinary quality and service improvement teams as appropriate.

  • Demonstrate regular, consistent, and punctual attendance.

  • Adheres to Patient Access Center policies and procedures.

  • Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH mission, vision and values and promoting excellence in the patient experience, during every encounter

  • Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)

  • Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate

  • Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.

  • Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.

  • Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)

  • Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.

  • Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Minimum Qualifications:
To qualify you must have a A High School diploma or an equivalent is required plus 6 months+ Contact Center or Customer Service related experience or equivalent combination of education and experience
Preferred Qualifications:
Experience working within an access/contact center, hospital, clinic, or medical office scheduling environment is highly preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Nevada provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
NYU Langone Nevada is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
View Know Your Rights: Workplace discrimination is illegal.

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