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Patient Access Center Representative Jobs (NOW HIRING)

DMC Primary Care

Patient Access Center Representative

Derry, NH · On-site

$17.50 - $22.25/hr

DMC Primary Care seeks a professional, friendly and dependable person to join our fast-paced Patient Access Center. We are looking for a talented person with a "can do" attitude to assist patients on ...

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How much do patient access center representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for patient access center representative in the United States is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

What does a patient access center representative do?

A Patient Access Center Representative is responsible for assisting patients with scheduling appointments, verifying insurance information, and answering questions regarding healthcare services. They act as the first point of contact between patients and the healthcare facility, ensuring that all necessary information is collected accurately. Their role is crucial in providing a smooth and positive experience for patients seeking medical care. Additionally, they often handle patient registration, pre-authorization, and may address billing inquiries.

What are the key skills and qualifications needed to thrive as a patient access center representative?

To thrive as a Patient Access Center Representative, you need strong customer service skills, attention to detail, and experience with healthcare administrative processes, typically supported by a high school diploma or equivalent. Familiarity with patient registration software, electronic health records (EHR), and call center phone systems is typically required. Outstanding communication, problem-solving abilities, and empathy help build trust with patients and ensure accurate information collection. These skills are crucial for delivering efficient, compassionate service and ensuring smooth patient access to care.

What are some common challenges faced by patient access center representatives and how can they be managed?

Patient Access Center Representatives often handle high call volumes and must manage multiple tasks simultaneously, such as scheduling appointments, verifying insurance, and addressing patient inquiries. Staying organized and using strong communication skills are essential to maintaining accuracy and providing excellent service. Representatives can manage these challenges by familiarizing themselves with the healthcare system's software, actively listening to patient needs, and collaborating closely with clinical and administrative teams to resolve issues efficiently.

What is the difference between Patient Access Center Representative vs Patient Scheduler?

AspectPatient Access Center RepresentativePatient Scheduler
CredentialsHigh school diploma; customer service skillsHigh school diploma; communication skills
Work EnvironmentHospital or clinic front desk, patient registrationScheduling department, phone and computer-based
Employer & IndustryHospitals, clinics, healthcare providersHospitals, clinics, healthcare providers
Common Search IntentPatient registration, insurance verificationAppointment scheduling, calendar management

The Patient Access Center Representative primarily handles patient registration, insurance verification, and check-in processes, often working at the front desk. In contrast, the Patient Scheduler focuses on managing appointment calendars and scheduling patient visits. While both roles require strong communication skills and healthcare industry knowledge, they serve different functions within the patient care process.

Is it hard to be a patient access center representative?

Being a patient access center representative involves handling patient inquiries, scheduling appointments, and verifying insurance information, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing stressful situations, but training is typically provided to develop necessary knowledge and skills.

What do you need to be a patient access center representative?

To become a patient access center representative, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and the ability to handle sensitive information. Some positions may require familiarity with electronic health records (EHR) systems and basic computer skills. Certification is not usually mandatory but can enhance job prospects.
More about Patient Access Center Representative jobs

What states have the most Patient Access Center Representative jobs?

States with the most job openings for Patient Access Center Representative jobs include:

What are popular job titles related to Patient Access Center Representative jobs?

For Patient Access Center Representative jobs, the most frequently searched job titles are:

Patient Access Center Representative jobs near you
Infographic showing various Patient Access Center Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,617 per year, or $19 per hour.

Patient Access Center Representative

Derry, NH • On-site

DMC Primary Care
Health Care and Social Assistance • 51 - 200 employees
Learn more about DMC Primary Careexternal

$17.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description


DMC Primary Care seeks a professional, friendly and dependable person to join our fast-paced Patient Access Center.  We are looking for a talented person with a “can do” attitude to assist patients on the phone by scheduling appointments, answering questions and directing them to clinical and other DMC team members as needed. This is a very busy call center environment.

This full-time 40-hour per week position is located in Derry. The hours are 11:00 am - 7:30 pm. This "closer" position is perfect for someone who likes to have their mornings to themselves.
Qualifications:

  • High school education or equivalent
  • High quality customer service skills
  • Strong computer skills
  • Ability to multi-task in a fast-paced medical setting
  • Medical experience preferred

Full time positions offer:

  • Paid time off
  • Competitive pay
  • Comprehensive health, dental, prescription, and vision benefits
  • Company-paid short-term disability, long-term disability and life insurance coverages
  • 401k


DMC Primary Care is a physician-owned, independent practice, providing comprehensive care for families for since 1964. Learn more at DMCPrimaryCare.com.

We are an equal opportunity employer embracing the strength that diversity brings to the workplace. We provide a welcoming and supportive environment for employees of all ethnic backgrounds, cultures, ages, lifestyles and physical abilities.

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