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Patient Access Center Representative Jobs (NOW HIRING)

USEYE

PAC- Patient Access Center Representative

Bradenton, FL · On-site

$15.75 - $20/hr

The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This ...

USEYE

PAC- Patient Access Center Representative

Venice, FL · On-site

$16.25 - $20.75/hr

The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This ...

DMC Primary Care

Patient Access Center Representative

Derry, NH · On-site

$17.50 - $22.25/hr

DMC Primary Care seeks a professional, friendly and dependable person to join our fast-paced Patient Access Center. We are looking for a talented person with a "can do" attitude to assist patients on ...

DMC Primary Care

Patient Access Center Representative

Derry, NH · On-site

$17.50 - $22.25/hr

DMC Primary Care seeks a professional, friendly and dependable person to join our fast-paced Patient Access Center. We are looking for a talented person with a "can do" attitude to assist patients on ...

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Patient Access Center Representative information

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How much do patient access center representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for patient access center representative in the United States is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

What does a patient access center representative do?

A Patient Access Center Representative is responsible for assisting patients with scheduling appointments, verifying insurance information, and answering questions regarding healthcare services. They act as the first point of contact between patients and the healthcare facility, ensuring that all necessary information is collected accurately. Their role is crucial in providing a smooth and positive experience for patients seeking medical care. Additionally, they often handle patient registration, pre-authorization, and may address billing inquiries.

What are the key skills and qualifications needed to thrive as a patient access center representative?

To thrive as a Patient Access Center Representative, you need strong customer service skills, attention to detail, and experience with healthcare administrative processes, typically supported by a high school diploma or equivalent. Familiarity with patient registration software, electronic health records (EHR), and call center phone systems is typically required. Outstanding communication, problem-solving abilities, and empathy help build trust with patients and ensure accurate information collection. These skills are crucial for delivering efficient, compassionate service and ensuring smooth patient access to care.

What are some common challenges faced by patient access center representatives and how can they be managed?

Patient Access Center Representatives often handle high call volumes and must manage multiple tasks simultaneously, such as scheduling appointments, verifying insurance, and addressing patient inquiries. Staying organized and using strong communication skills are essential to maintaining accuracy and providing excellent service. Representatives can manage these challenges by familiarizing themselves with the healthcare system's software, actively listening to patient needs, and collaborating closely with clinical and administrative teams to resolve issues efficiently.

What is the difference between Patient Access Center Representative vs Patient Scheduler?

AspectPatient Access Center RepresentativePatient Scheduler
CredentialsHigh school diploma; customer service skillsHigh school diploma; communication skills
Work EnvironmentHospital or clinic front desk, patient registrationScheduling department, phone and computer-based
Employer & IndustryHospitals, clinics, healthcare providersHospitals, clinics, healthcare providers
Common Search IntentPatient registration, insurance verificationAppointment scheduling, calendar management

The Patient Access Center Representative primarily handles patient registration, insurance verification, and check-in processes, often working at the front desk. In contrast, the Patient Scheduler focuses on managing appointment calendars and scheduling patient visits. While both roles require strong communication skills and healthcare industry knowledge, they serve different functions within the patient care process.

Is it hard to be a patient access center representative?

Being a patient access center representative involves handling patient inquiries, scheduling appointments, and verifying insurance information, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing stressful situations, but training is typically provided to develop necessary knowledge and skills.

What do you need to be a patient access center representative?

To become a patient access center representative, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and the ability to handle sensitive information. Some positions may require familiarity with electronic health records (EHR) systems and basic computer skills. Certification is not usually mandatory but can enhance job prospects.
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What states have the most Patient Access Center Representative jobs?

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Patient Access Center Representative jobs near you
Infographic showing various Patient Access Center Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,617 per year, or $19 per hour.

Patient Access Center Representative (8988)

Phoenix, AZ • On-site

Terros Health
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Terros Healthexternal

$16.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Terros Health rating

5.6

Company rating: 5.6 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Patient Access Center Representative working at our Central Avenue location in Phoenix, AZ.  Reporting to the Patient Access Center Supervisor, the ideal individual is flexible, compassionate and professional. 

The Customer Support Agent performs comprehensive scheduling in the call center to best meet the needs of consumers; provides excellent customer service; answers patient questions during initial engagement; facilitates expeditious appointments removing barriers when necessary; ensures all clinical, financial and/or insurance and administrative information has been accurately obtained and completed; finishes all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested.  If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients.  In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care.  Our mission is to provide extraordinary care by empowered people through exceptional outcomes.

HOPE  ~  HEALTH  ~  HEALING

Terros Health is hiring a Call Center Full-Time Patient Access Center Representative for our Central Avenue location in Phoenix, AZ.

Full-Time, Employed - 40 hours/week

Location: Central Ave and Thomas Rd., Phoenix, AZ

Monday-Friday, between 8:00 am-6:00 pm (schedules may vary)

No Weekends or On-call required

At least 2 years of call center experience preferred

Bilingual in Spanish is a plus (Additional Language Differential Pay Available)

Duties Include:

  • Answer Internal/External inquiries related to scheduling patients for Terros Services in a time efficient manner.
  • Ensures pertinent clinical, financial and/or insurance and administrative information has been accurately obtained and documented.
  • Responsible for triage and ensuring all requests for services are completed in a timely manner.
  • Perform patient pre-registration including accessing and updating patient information.
  • Complete all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested.
  • Perform data entry and appointment confirmation.
  • Maintain effective communication with back-office staff and providers in all of the health centers as needed.


Apply with your resume at wwwterroshealth.org 

Benefits & Wellness

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally

  • Multiple medical plan options, including a no-premium plan for employees and their families
  • Multiple dental plan options, including orthodontic coverage
  • Vision insurance
  • Group life and disability insurance
  • Pet insurance
  • 401(k) plan with company match
  • Interest-free medical line of credit
  • Financial education, planning, and support resources
  • Monetary company contribution toward eligible benefits
  • Bilingual pay differential
  • Generous Paid Time Off (PTO) – 3 weeks off in the first year
  • Paid Sick Time
  • 10 paid holidays annually
  • Comprehensive wellness program featuring wellness challenges, activities, and prizes
  • Employee Assistance Program (EAP) available to employees and their family members
  • Trip Reduction Program
  • Ongoing professional growth and career development opportunities, including:
    • Scholarships
    • Clinical supervision
    • Continuing Education Units (CEUs)
    • Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
  • Access to the Working Advantage® Employee Discount Program, with savings on:
    • Gym memberships
    • Car rentals
    • Flights, hotels, movie tickets, and more
  • Minimum High school or GED equivalent is required. 
  • At least two (2) years of prior customer service in a high-volume call center or medical setting required.  Minimum of one (1) year healthcare triage experience preferred. 
  • Knowledge in call center production metrics and management.
  • Medicare/Medicaid/Insurance experience Is necessary.
  • Well-developed critical thinking and analytical abilities, and time management, organizational, conflict resolution and judgement skills
  • Understanding of medical terminology and billing. Proficiency using Microsoft Office suite including Outlook.
  • NextGen electronic health record software and Cisco telecommunication system experience a plus; Microsoft proficiency with a focus on spreadsheet creation preferred.
  • This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years’ driving experience or no driving experience.
  • Must pass background check, TB test and other pre-employment screening.


Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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