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Patient Access Center Representative Jobs (NOW HIRING)

US Eye

PAC- Patient Access Center Representative

Venice, FL

$16.25 - $20.75/hr

The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This ...

US Eye

PAC- Patient Access Center Representative

Venice, FL · On-site

$16.25 - $20.75/hr

The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This ...

USEYE

PAC- Patient Access Center Representative

Venice, FL

$16.25 - $20.75/hr

The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This ...

US Eye

PAC- Patient Access Center Representative

Venice, FL · On-site

$16.25 - $20.75/hr

The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This ...

US Eye

PAC- Patient Access Center Representative

Venice, FL

$16.25 - $20.75/hr

The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This ...

US Eye

PAC- Patient Access Center Representative

Venice, FL · On-site

$16.25 - $20.75/hr

The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This ...

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How much do patient access center representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for patient access center representative in the United States is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Access Center Representative, and why are they important?

To thrive as a Patient Access Center Representative, you need strong customer service skills, attention to detail, and experience with healthcare administrative processes, typically supported by a high school diploma or equivalent. Familiarity with patient registration software, electronic health records (EHR), and call center phone systems is typically required. Outstanding communication, problem-solving abilities, and empathy help build trust with patients and ensure accurate information collection. These skills are crucial for delivering efficient, compassionate service and ensuring smooth patient access to care.

What does a Patient Access Center Representative do?

A Patient Access Center Representative is responsible for assisting patients with scheduling appointments, verifying insurance information, and answering questions regarding healthcare services. They act as the first point of contact between patients and the healthcare facility, ensuring that all necessary information is collected accurately. Their role is crucial in providing a smooth and positive experience for patients seeking medical care. Additionally, they often handle patient registration, pre-authorization, and may address billing inquiries.

What are some common challenges faced by Patient Access Center Representatives and how can they be managed?

Patient Access Center Representatives often handle high call volumes and must manage multiple tasks simultaneously, such as scheduling appointments, verifying insurance, and addressing patient inquiries. Staying organized and using strong communication skills are essential to maintaining accuracy and providing excellent service. Representatives can manage these challenges by familiarizing themselves with the healthcare system's software, actively listening to patient needs, and collaborating closely with clinical and administrative teams to resolve issues efficiently.

What is the difference between Patient Access Center Representative vs Patient Scheduler?

AspectPatient Access Center RepresentativePatient Scheduler
CredentialsHigh school diploma; customer service skillsHigh school diploma; communication skills
Work EnvironmentHospital or clinic front desk, patient registrationScheduling department, phone and computer-based
Employer & IndustryHospitals, clinics, healthcare providersHospitals, clinics, healthcare providers
Common Search IntentPatient registration, insurance verificationAppointment scheduling, calendar management

The Patient Access Center Representative primarily handles patient registration, insurance verification, and check-in processes, often working at the front desk. In contrast, the Patient Scheduler focuses on managing appointment calendars and scheduling patient visits. While both roles require strong communication skills and healthcare industry knowledge, they serve different functions within the patient care process.

More about Patient Access Center Representative jobs
What states have the most Patient Access Center Representative jobs? States with the most job openings for Patient Access Center Representative jobs include:
What job categories do people searching Patient Access Center Representative jobs look for? The top searched job categories for Patient Access Center Representative jobs are:
Patient Access Center Representative jobs near you
Infographic showing various Patient Access Center Representative job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, 77% Full Time, 17% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,617 per year, or $19 per hour.
PAC- Patient Access Center Representative

PAC- Patient Access Center Representative

US Eye

Venice, FL

$16.25 - $20.75/hr

Full-time

Posted 13 days ago

US Eye rating

5.3

Company rating: 5.3 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

JOB SUMMARY:
The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point-of-contact for the overall patient experience. This representative will be responsible for assessing patient needs, scheduling patient appointments, and assisting with any inquiries from the general public via phone. The ideal candidate will strive to provide an unparalleled patient experience. All team members must effectively function in a high call volume environment, and remain friendly, focused, and calm under pressure.
ESSENTIAL JOB FUNCTIONS (other duties as required):
  • Answers and triages incoming calls in a high-volume setting in a courteous and highly professional manner. Provides patients with an exceptional, one of kind experience that leads to high levels of patient satisfaction.
  • Responds to incoming appointment requests via email, Phreesia and other alternate paths into the practice.
  • Works in tandem with our contact center team to manage the phone queue and respond to patients efficiently, always mindful of service response times.
  • Accurately schedules appointments according to our practice templates and protocols.
  • Assists referring physicians with scheduling patients.
  • Effectively obtains patient demographic, clinical and insurance information and enter accurately in our practice management system.
  • Learns, retains and applies medical knowledge regarding scheduling, surgical and clinical protocols.
  • Meets productivity and patient care standards that align with our standards for the patient experience.
  • Ensures patient confidentiality.
  • Establishes strong work partnerships throughout the practice in order to provide a high quality of accurate information to patients.
COMPETENCIES:
  • Ability to provide exceptional customer service that supports high patient experience standards.
  • Ability to accurately follow oral and written instructions.
  • Strong oral communication skills. Communicates clearly, professionally and with a high level of self-awareness to patients.
  • Ability to address and resolve conflict when dealing with the public.
  • Capable of maintaining high degree of confidentiality that meets all HIPAA requirements.
  • Strong time management skills.
  • Ability to interact with the public and coworkers in a professional, respectful, and courteous manner.
WORK ENVIRONMENT:
The work environment is fast paced, requires strong time management and productivity skills. Contact center representatives must be internally motivated and capable of working independently.
PHYSICAL DEMANDS:
  • Occasional walking, standing, and sitting. May include bending.
  • Use hands to handle or feel objects, reach with hands and arms
  • Verbal communication and ability to hear
  • Lift moderately heavy objects (up to 50 pounds)
  • Use of close, distance and peripheral vision
POSITION TYPE AND EXPECTED HOURS OF WORK:
This is a full-time hourly position on site. Accommodations for remote work may be available.
TRAVEL:
Minimal requirements for travel may be required from time to time. REQUIRED EDUCATION AND EXPERIENCE:
  • High school graduate, with previous experience in a customer service role or call center.
  • Technology savvy, with competency in Office Suite and ability to learn software applications as required.
PREFERRED EDUCATION AND EXPERIENCE:
  • Previous experience in a contact center or healthcare environment is valued, but not required.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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