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Patient Access Associate Jobs in Raleigh, NC (NOW HIRING)

Jj

Field Liaison, PSC Program Operations

Raleigh, NC · Remote

... Associate Directors (FRADs). This role ensures coordination on complex patient access cases, translates field-identified barriers into potential process improvements, and provides the field ...

AMN Healthcare, Inc.

Chief, Spine Division

Durham, NC · On-site

... patient access and quality, align clinical and financial performance, and expand Duke's national ... Eligible for Associate or Full Professor appointment; strong academic track record and national ...

New

AMN Healthcare, Inc.

Chief, Spine Division

Durham, NC

... patient access and quality, align clinical and financial performance, and expand Duke's national ... Eligible for Associate or Full Professor appointment; strong academic track record and national ...

New

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Patient Access Associate information

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How much do patient access associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for patient access associate in Raleigh, NC is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.25 per hour, depending on experience, location, and employer.

What is the difference between Patient Access Associate vs Medical Secretary?

AspectPatient Access AssociateMedical Secretary
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, appointment schedulingScheduling, correspondence, record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommon in medical offices for administrative support

The Patient Access Associate and Medical Secretary roles both serve vital administrative functions in healthcare. While the Patient Access Associate primarily handles patient registration and insurance tasks, the Medical Secretary focuses more on scheduling and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, making them closely related but distinct positions within medical facilities.

What are some typical challenges a patient access associate might face during busy periods, and how can they effectively handle them?

During peak times, Patient Access Associates often manage high patient volumes, tight schedules, and urgent requests, which can be stressful. Successfully navigating these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and clear communication with both patients and clinical staff. Utilizing electronic health record systems efficiently and remaining calm under pressure are key to ensuring patients are registered accurately and promptly. Teamwork and a patient-focused attitude also help maintain a positive environment, even during the busiest shifts.

What is a patient access associate?

Patient Access Associates are healthcare professionals responsible for managing the initial point of contact for patients entering a medical facility. They handle patient registration, verify insurance information, collect payments, and schedule appointments. Their role ensures that patients are accurately and efficiently processed, which is critical for both patient care and the healthcare facility's operations. Strong communication and organizational skills are essential for this position.

Is patient access a good career?

A Patient Access Associate plays a key role in healthcare by managing patient registration, insurance verification, and appointment scheduling. The position offers opportunities for stable employment, skill development in customer service and administrative tasks, and often requires attention to detail and familiarity with electronic health records. It can be a good entry point into healthcare careers with potential for advancement.

What are the key skills and qualifications needed to thrive as a patient access associate, and why are they important?

To thrive as a Patient Access Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patients and coordinate with medical staff. These skills are vital to ensure accurate patient intake, smooth administrative processes, and a positive experience for patients entering the healthcare system.

What does a patient access associate do?

A patient access associate, also known as a patient access representative, is responsible for checking in patients as they come to a doctor’s office, hospital, nursing home, or other medical facility. They typically do not provide any form of medical care. As a patient access associate, you are usually the first person a patient sees when they enter the office or building. Your primary job duties consist of tracking patient visitors, providing billing information to patients, and gathering patient information. You enter this patient information into a computer system so that doctors and nurses can begin the medical examination and treatment process. The qualifications for a career as a patient access associate include communication and computer skills, and most employers prefer candidates with a year of experience working in a medical office or hospital.

More about Patient Access Associate jobs

What are the most commonly searched types of Patient Access jobs in Raleigh, NC?

The most popular types of Patient Access jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Patient Access Associate jobs?

Cities near Raleigh, NC with the most Patient Access Associate job openings:

Patient Access Associate jobs near you
Infographic showing various Patient Access Associate job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 26% Part Time, and 7% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $39,215 per year, or $18.9 per hour.

Patient Access & Scheduling Coordinator

Granville Health System

Oxford, NC • On-site

$15.75 - $19.75/hr

Other

Re-posted 25 days ago

Granville Health System rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary:
The Patient Access & Scheduling Coordinator is a key member of the Granville Health System Endoscopy Center team, responsible for delivering an exceptional patient experience by serving as the primary point of contact for patients throughout their procedure scheduling process. This individual is responsible for welcoming patients, completing accurate registration, verifying insurance benefits, collecting payments, and coordinating procedure scheduling. The ideal candidate is organized, detail-oriented, and excels in a patient-facing role requiring professionalism, empathy, and efficiency.
Essential Responsibilities:
  • Greet and check in patients in a courteous and professional manner, creating a welcoming environment.
  • Obtain and verify patient demographics, insurance coverage, and required authorizations prior to scheduling procedures.
  • Coordinate and schedule endoscopy procedures, ensuring proper documentation and pre-procedure instructions are communicated to the patient.
  • Respond to patient phone calls, messages, and questions related to appointments, benefits, and billing.
  • Collect copayments, deductibles, and other patient financial responsibilities at the time of registration.
  • Accurately input and update patient information in the electronic health record (EHR) and scheduling system.
  • Ensure all patient information is handled in a confidential manner in compliance with HIPAA and organizational policies.
  • Collaborate with the clinical team to ensure smooth patient flow and timely communication of patient needs.
  • Monitor appointment schedules to identify and resolve any potential delays or conflicts.
  • Contribute to a positive team environment and help resolve issues that may impact patient care or satisfaction.
Qualifications:
  • High school diploma or equivalent required; Associate's degree in healthcare, business, or related field preferred.
  • Minimum of two years of experience in a medical office, patient registration, or surgical scheduling environment is preferred, but not required.
  • Working knowledge of insurance plans, pre-authorization, and benefits verification processes.
  • Strong communication and interpersonal skills with a focus on delivering excellent customer service.
  • Ability to multitask and manage a high-volume workload with professionalism and accuracy.
  • Proficiency in Microsoft Office and electronic health record/scheduling systems; experience with Allscripts a plus.
  • Ability to maintain professionalism in a high-paced outpatient procedural setting.

Work Environment:
This is a full-time position based at the Granville Health System Endoscopy Center. Hours are Monday through Friday, with early morning start times aligned to procedure schedules. Occasional flexibility may be required.

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