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Partner Success Jobs in Raleigh, NC (NOW HIRING)

WalkMe

Senior Customer Success Manager

Raleigh, NC · Hybrid

As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 ... Partner with WalkMe Account Team (Renewal Managers, Account Executives, Services, Technical Account ...

WalkMe

Senior Customer Success Manager

Raleigh, NC · Hybrid

As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 ... Partner with WalkMe Account Team (Renewal Managers, Account Executives, Services, Technical Account ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager ... The CSM acts as a steward, advocate, and thought partner, ensuring every customer's journey is ...

Relay

Senior Manager, Customer Success

Raleigh, NC · On-site

About the Role As a Senior Manager of Customer Success, you are a highly active GTM leader ... Be an active partner and coach on the most consequential accounts and moments. * Continuously ...

Relay

Senior Manager, Customer Success

Raleigh, NC

About the Role As a Senior Manager of Customer Success, you are a highly active GTM leader ... Be an active partner and coach on the most consequential accounts and moments. * Continuously ...

Veradigm

Expert Client Success Manager

Raleigh, NC · On-site

To accomplish these goals, the Expert CSM partners with our clients and internal Veradigm ... success stories and outcomes improvements • Participates actively in client Quarterly Business ...

Acxiom

Expert Services Partner

Raleigh, NC · On-site

Qualifications : * 6- 8 years of Service Partnership, Customer Success or Account Management ... experience in client-facing roles in consulting or agency settings * Manage multiple projects ...

Steer

Strategic Customer Success Manager

Raleigh, NC · Remote

Partner with Support, Onboarding, Product, Sales, and RevOps to resolve complex escalations and ... Demonstrated success managing the entire post-sale lifecycle, including renewals, expansions ...

Steer

Manager of Customer Success

Raleigh, NC · Remote

About the Role As the Manager of Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume ...

WingSwept

Technical Customer Success Manager

Garner, NC · On-site

The Customer Success Manager will support the diverse needs of our clients and serve as the primary ... Build and maintain relationships with vendors and support partners * Work collaboratively with the ...

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All JobsPartner Success JobsPartner Success Jobs in Raleigh, NC

Partner Success information

See Raleigh, NC salary details

$29.6K

$114.2K

How much do partner success jobs pay per year?

As of Jul 14, 2026, the average yearly pay for partner success in Raleigh, NC is $109,947.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,200.00 and $113,200.00 per year, depending on experience, location, and employer.

What are Partner Success roles?

Partner Success roles focus on building and maintaining strong relationships with a company's business partners. Professionals in these positions ensure that partners achieve their desired outcomes when collaborating with the company, providing support, guidance, and resources as needed. They often act as the main point of contact, helping partners navigate challenges and maximize the value of the partnership. Typical tasks include onboarding new partners, addressing concerns, monitoring performance metrics, and driving mutual growth initiatives.

What are the key skills and qualifications needed to thrive as a Partner Success Manager, and why are they important?

To thrive as a Partner Success Manager, you need strong relationship management, strategic thinking, and a background in business or account management, often supported by a relevant degree. Familiarity with CRM platforms, data analytics tools, and partner management software is typically required. Exceptional communication, problem-solving abilities, and collaboration skills help you build trust and effectively address partner needs. These competencies are essential for driving partner satisfaction, retention, and mutual business growth.

What is the difference between Partner Success vs Customer Success Manager?

AspectPartner SuccessCustomer Success Manager
Primary FocusBuilding and maintaining relationships with partners to drive mutual growthEnsuring customer satisfaction and retention within a company's user base
Work EnvironmentCollaborates with external partners and internal teamsWorks directly with end customers and internal support teams
Required CredentialsOften requires industry-specific knowledge, relationship management skillsRequires customer service, communication, and product knowledge

Partner Success professionals focus on managing relationships with external partners to foster growth and collaboration, while Customer Success Managers work directly with end customers to ensure satisfaction and retention. Both roles require strong communication skills and industry knowledge but differ mainly in their target audiences and relationship types.

How does a Partner Success professional typically collaborate with internal teams to support external partners?

Partner Success professionals frequently work cross-functionally, coordinating with sales, product, and customer support teams to ensure that external partners receive timely assistance and resources. They act as a bridge, communicating partner needs and feedback internally, and aligning company offerings with partner goals. This collaboration helps resolve issues efficiently, drive mutual growth, and foster long-term relationships. Expect regular meetings and joint projects with various departments to ensure partner satisfaction and success.
What are the most commonly searched types of Partner Success jobs in Raleigh, NC? The most popular types of Partner Success jobs in Raleigh, NC are:
What are popular job titles related to Partner Success jobs in Raleigh, NC? For Partner Success jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Partner Success jobs in Raleigh, NC look for? The top searched job categories for Partner Success jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Partner Success jobs? Cities near Raleigh, NC with the most Partner Success job openings:
Partner Success jobs near you
Infographic showing various Partner Success job openings in Raleigh, NC as of July 2026, with employment types broken down into 78% Full Time, 15% Part Time, 1% Temporary, and 6% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $109,947 per year, or $52.9 per hour.
Senior Customer Success Manager

Senior Customer Success Manager

WalkMe

Raleigh, NC • Hybrid

Full-time

Medical, Retirement, PTO

Posted 12 days ago

Job description

Industry leader? Well, how about an industry creator?!
 
At WalkMe, now an SAP company, we're not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we're transforming how enterprises interact with their technology.
 
So, if you're an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers managing a book of up to $6M in annual revenue, helping them achieve maximum value from the WalkMe platform. You will understand your clients' digital adoption goals, and recommend solutions to help them get the most out of our product and exceed their goals. You will report to the Director of Customer Success.
What You'll Own

  • Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.

  • Schedule and prepare Executive Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.

  • Maintain an understanding of our product and roadmap, so you can guide customers to success and continue uplift their digital maturity.

  • Educate customers on the most relevant features of their specific requirements.

  • Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for WalkMe.

  • Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and exceed their goals.

  • Partner with WalkMe Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.

  • Work with internal WalkMe Account team and Customer to develop a Success Plan outlining how WalkMe addresses their immediate/future needs (including metrics for success).

  • Monitor customer health to reach out to customers before risks escalate and identify remediation options.

  • Utilize available data and customer knowledge to identify risks, then take the necessary steps to document your plan and mitigate the risk.

What You Need to Succeed
  • 7+years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management working with Fortune 100 companies and their executives.
  • Experience managing a quarterly retention and growth quota.
  • You've maintained a book of 4-6 Strategic customer accounts
  • Increase customer satisfaction, adoption, and retention applying to a technical product.
  • High competency in sales discovery methodologies and an ability to run Return on Investment discussions and have some experience in an enterprise solution sales environment, having partnered with account executives to develop and close sales opportunities.
  • Must be able to work 3 days per week in San Francisco office
What Sets Us Apart
  • At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.  We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
  • Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
  • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
  • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
  • Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe's annual Wellness Month every July-because your well-being matters all year long.
  • WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
  • WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
  • WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
  • Robust Retirement Contributions: Ask HR about the specific offerings for your region!
  • SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
Our job titles may span more than one career level. The OTE for this role is between $150,000 and $175,000 including salary and variables. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
 
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
 
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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