ZipRecruiter

Log In

1

Partner Success Manager Jobs in Connecticut (NOW HIRING)

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site

$101K - $127K/yr

You will work directly with leadership, partner closely with cross-functional teams, and manage strategic accounts where strong Customer Success execution directly impacts client satisfaction ...

Sectra

Customer Success Manager

Shelton, CT · On-site

$130 - $150/hr

About the Role As a Customer Success Manager, you will serve as a trusted partner and primary relationship point for assigned customers, helping ensure they receive long-term value from their ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of ... Partner with Sales and Commercial teams to align customer support with account priorities and ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site

You will work directly with leadership, partner closely with cross-functional teams, and manage strategic accounts where strong Customer Success execution directly impacts client satisfaction ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

$140 - $190/hr

North America Customer Success Manager Leads the North America regional customer success ... Partner with Sales and Commercial teams to align customer support with account priorities and ...

Thekey

Client Success Manager

Glastonbury, CT · On-site

This role is responsible for partnering with clients, families, and medical professionals to design ... Client Success Manager Duties and Responsibilities: * Oversee day-to-day client relationships and ...

Deloitte

Deployment Success Manager

Hartford, CT · On-site

... affect customers, partners, constituents, and the workforce. Recruiting for this role ends on ... Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

Deloitte

Deployment Success Manager

Stamford, CT · On-site

... affect customers, partners, constituents, and the workforce. Recruiting for this role ends on ... Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

next page

Showing results 1-20

All JobsPartner Success JobsPartner Success Manager JobsPartner Success Manager Jobs in Connecticut

Partner Success Manager information

See Connecticut salary details

$30.9K

$79K

$133.2K

How much do partner success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for partner success manager in Connecticut is $79,018.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What is a partner success manager?

A Partner Success Manager is a professional responsible for building and maintaining strong relationships between a company and its business partners, such as resellers, agencies, or technology partners. They ensure partners are well-supported, understand the company's products or services, and achieve shared business objectives. Their role often includes onboarding partners, providing training, resolving issues, and helping partners maximize value from the partnership. Ultimately, Partner Success Managers aim to drive mutual growth and long-term satisfaction for both their company and its partners.

What are the key skills and qualifications needed to thrive as a partner success manager, and why are they important?

To thrive as a Partner Success Manager, you need strong relationship management skills, a background in business or sales, and experience with partner programs or channel management. Familiarity with CRM platforms like Salesforce, partner portals, and reporting tools is typically required. Outstanding communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills for this role. These skills ensure effective partner engagement, drive mutual business growth, and foster long-term strategic alliances.

What are the typical challenges a partner success manager faces when onboarding new partners, and how can they be effectively addressed?

Partner Success Managers often encounter challenges such as aligning expectations, integrating partner processes, and establishing clear communication during onboarding. To address these, it's important to set transparent goals from the outset, provide comprehensive training and resources, and maintain regular check-ins to monitor progress. Building trust and fostering open dialogue with partners can help resolve issues proactively and ensure a smoother integration, setting the foundation for a long-term, successful partnership.

What is the difference between Partner Success Manager vs Customer Success Manager?

AspectPartner Success ManagerCustomer Success Manager
Primary FocusBuilding and maintaining partner relationships to drive mutual growthEnsuring customer satisfaction and retention within existing accounts
Work EnvironmentCollaborates with external partners and internal teamsWorks directly with end-users and clients
Required CredentialsSimilar certifications in account management, relationship managementCertifications in customer success, account management

The main difference between a Partner Success Manager and a Customer Success Manager lies in their focus areas. Partner Success Managers prioritize external partnerships to foster growth, while Customer Success Managers concentrate on supporting and retaining individual customers. Both roles require strong relationship management skills and relevant certifications, but their target audiences and daily interactions differ.

What are popular job titles related to Partner Success Manager jobs in Connecticut?

For Partner Success Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Partner Success Manager jobs in Connecticut look for?

The top searched job categories for Partner Success Manager jobs in Connecticut are:

What cities in Connecticut are hiring for Partner Success Manager jobs?

Cities in Connecticut with the most Partner Success Manager job openings:

Partner Success Manager jobs near you
Infographic showing various Partner Success Manager job openings in Connecticut as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,018 per year, or $38 per hour.

Customer Success Manager

Ritchie Bros.

Norwalk, CT • On-site

$101K - $127K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Key responsibilities

  • Manage a portfolio of strategic customer accounts after go-live and serve as the primary relationship owner.

  • Execute regular check-ins, business reviews, and monitor customer health to ensure clients receive measurable value from the platform.

  • Support renewal strategies, identify expansion opportunities, and collaborate with internal teams to resolve client needs and improve customer outcomes.

Ritchie Bros. Auctioneers rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

5th of 19 rated auctioneers

Job description


We are seeking a proactive, polished, and relationship-driven Customer Success Manager to join our growing Customer Success team. In this role, you will manage a portfolio of strategic, mid-to-large-sized clients and serve as a trusted advisor after implementation and go-live.
The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive relationships, monitoring customer health, supporting renewal readiness, identifying churn risk, and partnering internally to deliver strong client outcomes.
This is an individual contributor role ideal for someone who is structured, commercially aware, technically curious, and comfortable operating across relationship management, account strategy, customer success operations, and cross-functional problem solving.
Why Join Us
This is an opportunity to join a growing Customer Success function within a software company serving complex, global clients. You will play a meaningful role in strengthening customer relationships, improving retention, increasing client value, and helping shape the next stage of our post-sale customer experience.
You will work directly with leadership, partner closely with cross-functional teams, and manage strategic accounts where strong Customer Success execution directly impacts client satisfaction, renewal outcomes, and long-term business growth.
Responsibilities
Strategic Account Ownership
  • Own and manage a portfolio of strategic customer accounts after go-live.
  • Serve as the primary post-sale relationship owner and trusted advisor for assigned clients.
  • Build strong relationships with executive sponsors, operational stakeholders, and day-to-day users.
  • Develop a deep understanding of each client's business goals, operating model, success criteria, and long-term growth opportunities.
  • Create and maintain account plans that support adoption, retention, renewal readiness, and expansion.

Customer Success Execution
  • Execute a structured Customer Success playbook, including regular client check-ins, business reviews, success planning, and proactive account management.
  • Lead Quarterly Business Reviews and Executive Business Reviews that communicate performance, adoption, value realization, risks, and next steps.
  • Monitor customer health using available data such as usage trends, order volume, support activity, renewal timing, stakeholder engagement, and client feedback.
  • Identify churn risk early and develop action plans to improve account health and retention.
  • Track client goals and outcomes to ensure customers receive measurable value from the platform.

Renewal, Retention, and Growth
  • Support renewal strategy and renewal readiness for assigned accounts.
  • Partner with Sales and Account Management to identify expansion, upsell, and cross-sell opportunities.
  • Help improve retention, customer satisfaction, gross revenue retention, and net revenue retention outcomes.
  • Proactively identify opportunities to increase client engagement, platform utilization, and long-term account value.
  • Balance customer advocacy with business priorities and commercial discipline.

Cross-Functional Collaboration
  • Work closely with Sales, Product, Support, Implementation, Engineering, and other internal teams to resolve client needs and improve the customer experience.
  • Coordinate internal resources to address escalations, technical questions, service issues, enhancement requests, and adoption barriers.
  • Translate customer feedback into clear, actionable insights for internal teams.
  • Help ensure a seamless transition from implementation to long-term customer success ownership.
  • Contribute to process improvement as the Customer Success function continues to mature.

Platform, Data, and Process Management
  • Use Salesforce, Jira, Confluence, Google Workspace, Gemini, Copilot, and other business tools to manage account activity, document client needs, track issues, and support internal collaboration.
  • Maintain accurate account records, meeting notes, success plans, renewal information, and action items.
  • Analyze customer data to a practical degree, including adoption trends, usage activity, order volume, support tickets, customer health, and renewal risk.
  • Use data and client insights to guide conversations, prioritize action, and support account strategy.

Qualifications
Ideal Candidate Profile
The ideal candidate is a strategic relationship builder who can operate comfortably between customer advocacy, account growth, issue resolution, and business outcome management. They are proactive, structured, polished, analytical, technically curious, and commercially minded.
They should be comfortable managing complex client relationships, working across internal teams, presenting to senior stakeholders, and using both data and relationship insight to drive better customer outcomes.
Qualifications
  • 5+ years of experience in Customer Success, Account Management, Client Success, Strategic Account Management, or a related client-facing role.
  • Experience managing enterprise, strategic, global, multi-location, or complex B2B accounts.
  • Prior experience in SaaS, enterprise software, procurement technology, equipment rental, contractor services, fleet services, or related industries strongly preferred.
  • Proven ability to build trusted relationships with stakeholders at multiple levels, including executives.
  • Strong communication and presentation skills, with the ability to lead strategic client conversations and business reviews.
  • Commercially aware, with experience supporting renewals, retention, account growth, upsell, cross-sell, or expansion opportunities.
  • Ability to identify customer risk, develop mitigation plans, and drive cross-functional action.
  • Strong enough technical acumen to understand platform functionality, integrations, customer workflows, and technical escalations, and to communicate those concepts clearly to clients.
  • Working knowledge of procurement workflows, supplier onboarding, punchout, cXML, EDI, integrations, or platform-based transaction models is a strong plus.
  • Experience using tools such as Salesforce, Jira, Confluence, Google Sheets, Google Docs, Gemini, Copilot, or similar systems.
  • Strong organizational skills with the ability to manage multiple accounts, priorities, meetings, and follow-up actions.
  • Comfortable working in a hybrid office environment, with required in-office presence Tuesday through Thursday.
  • Willingness to travel occasionally for client meetings, executive reviews, trade shows, or industry events.

About Us
RB Global (NYSE: RBA)
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company's marketplace brands include Ritchie Bros., the world's largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global's portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers' management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

What Ritchie Bros. Auctioneers employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply