Partner Success Associate Jobs in Boston, MA (NOW HIRING)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Sales

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 12/31/2026.

The Salesforce Global Partnerships team establishes, grows, and executes transformational partnerships for Salesforce globally. Our partnerships drive revenue, increase customer success, deliver innovative product roadmap, elevate our brand, and differentiate our company. Our team creates new ways of operating as a business, solves critical and complex problems, and supports our most impactful corporate priorities. Our team values trust, grit, agility, and inclusivity.

We engage a portfolio of new and existing ISV partners — driving revenue and consumption through contract re-negotiation, driving adoption of new products that align to Salesforce's strategic initiatives and delivering partner success.

This role sits on a new, first-of-its-kind team focused on automation and transformation — building the systems, workflows, and reporting infrastructure that will transform partner account management to scale efficiently.

We are looking for a collaborative, analytical professional with a builder's mindset, and a passion for problem solving at scale to join our newly formed team within our ISV Partnerships org. This role will require comfort with ambiguity and excitement about building the foundation for the future of Partner territory management at scale. You will design and build automation and workflows using agentic tools, dig into Salesforce reporting and data to surface insights, and help scale our Partner Onboarding and Business Development processes.

Ideal candidates should be eager to grow in our organization by demonstrating their ability to be a tenacious self-starter and a natural problem-solver every day. Salesforce offers a fast-paced, innovative environment where you will be provided the tools, resources, and coaching to help build the foundation for your career.

• Design, build, and maintain automation, workflows and autonomous agents using agentic tools to streamline operational processes across the ISV Partnerships teams
• Build and maintain Salesforce reports and dashboards, and segment and analyze data to drive decision-making
• Identify manual, repetitive processes across the team and propose and build scaled, automated solutions
• Work cross-functionally with Business Development teams, technical experts, support, legal, and operations teams to help guide process improvements
• Achieve monthly, quarterly, and annual metrics as outlined by the business
• Identify, trial and leverage AI tools that support the execution of improvements to our Partner Experience and scale our Partner Onboarding processes
• Help stand up foundational processes and documentation for a brand-new team function, with the flexibility to shape scope as the role is expected to evolve over time

• 2+ years of work experience
• Experience building automation and workflows using agentic tools
• Experience with Salesforce reporting, and proficiency segmenting and analyzing data within Excel/Google Sheets
• Excitement to work on a new team — loves solving problems and is energized by ambiguity
• Strong organizational skills, with the ability to manage multiple priorities in a fast-paced, collaborative team environment
• Strong verbal and written communication skills, with willingness to develop basic process documentation and partner‑facing collateral under guidance

• Experience working on a scaled team, ideally within SaaS, AI, data, or cloud ecosystems
• Experience creating enablement and/or email content for external audience
• Community management experience
• Experience using marketing automation tools
• Passion for partner growth and ecosystem success
• Familiarity with the Salesforce platform (APIs, workflows, automation, agents), or a strong willingness to learn this quickly
• Experience with tools such as Claude, OpenAI, Tableau, Slack/Slackbot, Google Workspace, Workbench

• Automation & Campaign Building: Design, test, and maintain automations using agentic tool to reduce manual work across both internal and external processes and engage partners. At times, data entry and manual efforts will be necessary until automation is implemented.
• Reporting & Analysis: Build and maintain Salesforce reports, and segment and analyze data in Excel to identify trends, gaps, and opportunities for the team
• Cross‑Functional Collaboration: Partner closely with internal teams, learning from their expertise to help build and scale the "Digital PAM" role — driving scaled partner account management across the Salesforce ecosystem.

The nature of work is changing. We're building a team of intelligent, trusted professionals who want to grow their careers while being change agents that help our partners succeed and have remarkable growth at scale. With 95% customer satisfaction and the world's leading CRM platform, Salesforce offers the tools and environment to excel.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $81,800 - $123,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $98,600 - $135,500 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.