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Partner Operations Manager Jobs in Hawaii (NOW HIRING)

Innovative Management Concepts, Inc.

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Partner Operations Manager information

See Hawaii salary details

$32.2K

$65.9K

$123.1K

How much do partner operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for partner operations manager in Hawaii is $65,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,600.00 and $80,500.00 per year, depending on experience, location, and employer.

What is a partner operations manager?

Partner Operations Managers are professionals responsible for overseeing and optimizing the processes and relationships between a company and its external partners, such as vendors, resellers, or affiliates. They coordinate cross-functional teams to ensure smooth collaboration, resolve operational issues, and drive mutual business growth. Their role often involves analyzing performance metrics, managing partner onboarding, and developing strategies to enhance operational efficiency. By maintaining strong communication and alignment, Partner Operations Managers help maximize value for both the company and its partners.

What does a partner operations manager do?

A partner operations manager oversees the processes and relationships involved in managing partnerships between a company and its external partners. They coordinate communication, ensure contractual compliance, optimize partner performance, and often use tools like CRM systems to track progress. The role requires strong organizational, communication, and problem-solving skills to support strategic business growth.

What are the key skills and qualifications needed to thrive as a partner operations manager, and why are they important?

A Partner Operations Manager typically needs strong analytical skills, experience in business operations, and a relevant degree such as business administration or supply chain management. Familiarity with CRM systems, data analytics tools, and project management software is often required, along with certifications like PMP or Six Sigma being advantageous. Excellent communication, relationship-building, and problem-solving abilities are vital soft skills for collaborating with internal teams and external partners. These combined skills ensure efficient partner management, process optimization, and the achievement of organizational goals.

How does a partner operations manager typically collaborate with cross-functional teams to support partner success?

As a Partner Operations Manager, you'll regularly collaborate with sales, marketing, product, and customer success teams to ensure partner needs are met and operational processes run smoothly. This involves coordinating onboarding, resolving escalations, optimizing workflows, and facilitating clear communication between partners and internal teams. Your role is pivotal in identifying process improvements and aligning goals across departments to drive mutual growth and satisfaction. Effective collaboration and relationship management are key to delivering a seamless partner experience.

What is the difference between Partner Operations Manager vs Partner Account Manager?

AspectPartner Operations ManagerPartner Account Manager
Primary FocusStreamlining partner processes, managing operations, and optimizing partner programsManaging relationships, sales, and performance of individual partner accounts
ResponsibilitiesOperational efficiency, partner onboarding, process improvementsAccount growth, renewals, and partner engagement
Skills & CredentialsProject management, operational expertise, communication skillsSales, relationship management, negotiation skills
Work EnvironmentCross-functional teams, internal operationsCustomer-facing, client relationship focus

While both roles involve working with partners, the Partner Operations Manager focuses on optimizing partner processes and operational efficiency, whereas the Partner Account Manager emphasizes managing individual partner relationships and sales performance. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are popular job titles related to Partner Operations Manager jobs in Hawaii? For Partner Operations Manager jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Partner Operations Manager jobs in Hawaii look for? The top searched job categories for Partner Operations Manager jobs in Hawaii are:
What cities in Hawaii are hiring for Partner Operations Manager jobs? Cities in Hawaii with the most Partner Operations Manager job openings:
Partner Operations Manager jobs near you
Infographic showing various Partner Operations Manager job openings in Hawaii as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $65,928 per year, or $31.7 per hour.

Central Reservation Operations Manager

Roberts Hawaii

Honolulu, HI • On-site

$55K - $70K/yr

Full-time

Re-posted 20 days ago

Roberts Hawaii rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

5th of 20 rated coach operators

Job description

Central Reservation Operations Manager
Salary Range: $55,000.00-$70,000.00
Essential Job Functions
  • Leadership and Operations
    • Oversee daily operations of Call Center Agents and Group Coordinators to ensure productivity, accuracy, and service standards are consistently met.
    • Assign and monitor management and supervisory tasks, including but not limited to:
      • Credit Card Processing (CCP) for Travel Agencies
      • Credit card settlement
      • Processing refunds
      • Creating and distributing daily/weekly schedules
    • Alert Director of operational challenges, performance gaps, or system issues requiring escalation.
    • Ensure adherence to company policies, reservation procedures, and service standards.
    • Guide and monitor staff to ensure accuracy and efficiency in reservations, reconfirmations, and customer communications.
    • Step in to assist with booking and customer support during high-volume periods when necessary.
  • Innovation, Automation & Process Improvement
    • Identify and implement automation opportunities to improve productivity and reduce manual workload.
    • Evaluate and introduce tools such as AI chatbots, self-service booking enhancements, workflow automation, and reporting improvements.
    • Continuously refine processes to minimize dependency on large staffing levels while maintaining service quality.
    • Lead modernization initiatives that improve response time, reduce repetitive tasks, and enhance the customer experience.
    • Partner with leadership and IT/Marketing teams to improve reservation platforms, reporting dashboards, and communication systems.
  • Team Development & Performance Management
    • Provide leadership, coaching, and performance feedback to direct reports.
    • Conduct regular meetings to align staff on goals, performance expectations, and service standards.
    • Participate in hiring, training, and development of team members.
    • Complete annual performance evaluations.
    • Counsel and coach employees on day-to-day performance.
    • Work with HR and leadership to address disciplinary matters following progressive
  • Customer Experience & Service Recovery
    • Resolve customer complaints and service issues to ensure positive outcomes for both guests and the company.
    • Monitor agent availability, call flow, and response times to achieve abandon rate and service level goals.
    • Ensure timely responses to reservation inquiries and customer service emails.
  • Group Reservations Oversight
    • Support the Group Reservations function, including:
      • Costing and proposal development for charter and group services
      • Vendor coordination and negotiation support
      • Contract preparation and operational alignment
    • Ensure accuracy, profitability, and timely turnaround for group proposals
  • Communication & Collaboration
    • Maintain strong communication with leadership, operations, sales, and external partners.
    • Participate in staff meetings, product updates, and training session's
    • Assist in the development and implementation of new procedures, tools, and initiatives.
    • Contribute to special projects and assignments as directed.

Essential Skills & Minimum Qualifications
  • High School Diploma or equivalent required
  • Four-year degree in Business, Hospitality, Travel Industry, or related field preferred
  • Minimum 5-10 years of call center, reservations, or customer service experience
  • Minimum 5 years in a leadership or supervisory role
  • Strong experience managing teams in a fast-paced, high-volume environment
  • Demonstrated interest in automation, technology, and process improvement
  • Experience implementing or working with:
    • CRM/reservation systems
    • Automation tools
    • AI-assisted customer service platforms (preferred)
  • Strong computer proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Excellent verbal and written communication skills
  • Highly organized with the ability to prioritize and multitask effectively
  • Strong analytical and problem-solving skills
  • Ability to interact professionally with all levels of management, including executives
  • Knowledge of Hawaii travel industry and geography preferred
  • Flexible schedule including weekends, evenings, and holidays as needed
  • Strong leadership qualities with the ability to motivate, develop, and retain staff

Leadership Profile
  • Embraces innovation and continuously looks for smarter, faster ways to operate
  • Is comfortable learning and implementing new technology and AI tools
  • Thinks strategically about scaling operations without scaling headcount
  • Leads with accountability, clarity, and strong communication
  • Builds a team culture focused on efficiency, adaptability, and service excellence

Working Conditions / Job Environment
  • Air-conditioned office environment
  • Standard desk, chair, and office equipment
  • Sedentary work with extended periods of sitting and computer use
  • Occasional standing/walking required
  • Possible eye and muscle strain due to frequent computer use
  • Some remote work flexibility may be required based on operational needs

The information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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