Partner Account Manager Jobs in Rochester, NY (NOW HIRING)

Join Cleanslate’s team as a Territory Account Manager (TAM) in Rochester-Buffalo, NY!

This role combines service, maintenance and account growth on the accounts of the territory assigned. Our ideal candidate must have expertise to provide comprehensive cleaning and sanitizing products and solutions to meet the needs of customers across the long-term care, restaurant and hospitality industries. After completing an initial training period, you will be assigned to an established territory of customers.

What You Will Do:

Service and Maintenance:

• Service dispensing systems to laundry and warewashing equipment, performing routine maintenance and emergency service to ensure customers are meeting local and federal health guidelines.
• Apply your mechanical aptitude to install, repair, and maintain warewashing, laundry, and dispensing equipment and systems.
• Perform routine and emergency maintenance to ensure customers’ facilities are fully operational and compliant.
• Demonstrate and train customers on safe and effective equipment to enhance their operations.

Account Growth:

• Inherit a base of established customer accounts and maintain strong relationships to drive customer satisfaction and retention.
• Grow sales within your assigned territory by leveraging solution-based selling techniques, promoting additional products, and identifying opportunities to upsell and cross-sell.
• Serve as a trusted partner to customers, providing tailored recommendations on advanced cleaning and sanitation programs that meet their needs.

Customer Service and Merchandising:

• Serve as the face of Cleanslate, providing recommendations on advance cleaning and sanitation programs.
• Deliver exceptional service by proactively addressing customer needs, providing product demonstrations, and resolving technical issues.
• Maintain account inventory, track parts usage, and ensure consistent product availability to maximize customer satisfaction.
• Build strong, solution-oriented relationships with your customer base to foster trust and long-term partnerships.

Operational Efficiency:

• Plan and manage your schedule in a flexible, independent work environment to meet customer demands efficiently.
• Provide emergency services via phone or in person as needed, including occasional on-call weekend rotations.

What’s in It for You:

• Competitive weekly pay.
• Paid training that includes job shadowing, structured field activities, and customized learning to set you up for success.
• Comprehensive benefits package: Health, Dental, Vision, Life Insurance, and 401K.
• Paid time off, Paid Holidays and Flexible Schedule opportunity.
• Opportunities for growth within sales, corporate accounts, or leadership roles.
• Company-provided tools to support your success, including:
• A decaled company vehicle with a gas card and E-ZPass.
• A company credit card for business use.
• PPE and all necessary equipment to ensure your safety and efficiency.
• Thrive in a company with core values that prioritize good character, entrepreneurial spirit, positivity, pride and customer experience.
• Use your skills to make a tangible impact on your customers' business by providing comprehensive cleaning and sanitizing solutions.
• Work in a collaborative environment that values diverse perspectives and supports your career growth.

Key Requirements

• Proven experience in merchandising, customer service, solution selling, order-taking, and account maintenance.
• Mechanical aptitude with experience in plumbing, electrical troubleshooting, and equipment maintenance.
• Valid driver’s license and acceptable motor vehicle record.
• Availability for on-call rotations, including nights, weekends, and holidays as needed.
• Physical ability to lift up to 50 lbs., stand, bend, stoop, and work in confined spaces when required.
• Candidates must reside within 30 miles of the designated territory.

Salary: $55,000 - $65,000

If you have a passion for customer service, a knack for troubleshooting, and a drive to grow sales while maintaining strong customer relationships, we want to hear from you.

Apply today to join our dynamic team!

Learn more about us: http://cleanslategrp.com
Send your resume directly to: recruitment@cleanslategrp.com