Description
The IHFA (Indiana Healthy Families Alliance) Indiana Navigator supports families across Indiana with enrolling in and maintaining healthcare coverage through Medicaid and the Children's Health Insurance Program (CHIP). This role provides both in-person and virtual guidance, helping individuals understand eligibility requirements, complete applications, and successfully obtain or renew coverage.
The Navigator works closely with families throughout the entire enrollment lifecycle from initial application through renewal, ensuring timely follow-up, accurate documentation, and a smooth experience. This position also plays a key role in outreach, community engagement, and building partnerships to expand access to healthcare services.
This role reports to the Nurse Family Partnership (NFP) Administrator and is ideal for someone passionate about public health, community impact, and helping underserved populations navigate complex systems. It is a part-time position.
In addition, this position embodies the Goodwill mission to "Empower people to achieve their most abundant life" and upholds core values including excellence, integrity, and a customer-first mindset.
Responsibilities
• Assist individuals and families with Medicaid and CHIP applications, enrollment, and renewals
• Serve as an authorized representative with the Family and Social Services Administration (FSSA)
• Perform additional duties as needed
• Guide applicants through eligibility requirements and required documentation
• Stay current on Indiana Medicaid and CHIP policies, guidelines, and updates
Qualifications
• Associate's degree required; higher education preferred
• 2 to 3 years of experience in healthcare enrollment, social services, case management, or a related field preferred
• Must be a resident of Indiana
• Ability to obtain Indiana Department of Insurance Navigator certification within 90 days
• Willing to take and pass a background check and drug screening