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As of Jul 18, 2026, the average hourly pay for part time remote hotel customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.
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Inbound Inquiry Response Specialist

Inbound Inquiry Response Specialist

Western States Lodging & Management

South Jordan, UT • Remote

$15 - $20/hr

Part-time, Per diem

Re-posted yesterday

Western States Lodging & Management rating

6.6

Company rating: 6.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

115th of 162 rated real estate companies

Job description

Are you a strong communicator who enjoys helping people and working remotely? Western States Lodging & Management is seeking a part-time Inbound Inquiry Response Specialist to support our team during the busy summer season, with ongoing PRN (as-needed) opportunities afterward.

This is a great opportunity for someone looking for flexible, remote work while making a meaningful impact.

Schedule & Position Details

  • Part-time, remote position (12-15 hours per week)
  • Coverage needed starting May 8 through the summer
  • Opportunity to continue in a PRN/on-call capacity after summer

Pay & Benefits

  • $15-$20 per hour (based on experience)
  • Hotel discounts
  • Supportive, team-oriented culture
  • Opportunity for continued PRN work and growth

About Us

Western States Lodging & Management develops and manages hotels, senior living communities, multi-family housing, and conference centers. Built on strong family values, we pride ourselves on our "personal touch" approach-creating meaningful relationships with our team members, residents, and partners.What You'll Do

As the first point of contact for prospective residents and their families, you will play a key role in creating a positive first impression and driving occupancy.

Key Responsibilities:

  • Respond to inbound inquiries from web-based lead sources
  • Qualify and convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs)
  • Build rapport with prospective residents and families
  • Schedule tours and appointments for communities
  • Collaborate with sales, marketing, and executive teams
  • Accurately track and manage leads in company systems
  • Deliver exceptional customer service with every interaction

What We're Looking For

  • Positive, "can-do" attitude and strong attention to detail
  • Excellent verbal and written communication skills
  • Ability to quickly connect and build trust with others
  • Comfortable working independently in a remote environment
  • Strong organizational and time management skills
  • Proficiency with computers and CRM systems
  • Team-oriented mindset with a customer-first approach
  • Senior Living experience is preferred
  • WelcomeHome experience is preferred

Physical Requirements

  • Ability to sit and work at a computer for extended periods

Why Join Us?

At Western States Lodging & Management, you'll be part of a company that values people, relationships, and growth. This role offers flexibility, meaningful work, and the opportunity to continue with us beyond the summer.

Apply Today!

If you're ready for a flexible, remote role where you can make a difference, apply now-we'd love to hear from you!


Job Posted by ApplicantPro

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