Part Time Learning Technology Jobs (NOW HIRING)

Salary: $20.00 - $23.00 Hourly
Location : Main Campus, 6501 S 19th Street, Tacoma WA 98466, WA
Job Type: Part Time
Job Number: 26-18-TMP #MON
Division: Academic Affairs
Department: Library & Learning Innovation
Opening Date: 08/17/2026
FLSA: Non-Exempt
Bargaining Unit: NA
Who We Are
Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few.
Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.
We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who:

• Value intellectual curiosity and innovative teaching
• Welcome difference and model respectful interaction with others
• Recognize and honor the important role that diversity brings to an educational community
• Are committed to educating a racially and socioeconomically diverse student population
• Are committed to teaching in a community college setting
• Care deeply about student success
• Intentionally support and promote efforts related to equity, diversity, and inclusion
• Honor TCC's mission promoting equitable access to educational opportunities
• Reflect the diversity of our community

Position Summary
The Learning Technology Support (LTS) Program Specialist role provides customer service and technical support to Tacoma Community College students, faculty, and staff with day-to-day use of teaching and learning technologies. This position reports to the Learning Technology Support Manager.
Essential Functions

• Provide front-line support by phone, in-person and through the college's ticketing system for teaching and learning technologies used by students, faculty, and staff.
• Assist with learning management system (Canvas) and integrated learning tools, account access, and other educational technologies used in teaching and learning environments.
• Troubleshoot and resolve routine technical issues, escalating complex issues through established support processes when appropriate.
• Refer students to appropriate campus resources and support services, providing relevant information to ensure follow-up.
• Respond to, document, and resolve support requests submitted through the ticketing system.
• Help develop, maintain and update tutorials, user guides and knowledge base articles and other support documentation.
• Collaborate with the Learning Technology Support (LTS) team to develop and facilitate Canvas orientations and workshops for students to support student success and digital literacy.
• Support student success by providing onboarding assistance and training for Canvas and other college learning technologies during New Student Orientation and throughout the academic year.
• Conduct basic accessibility reviews of instructional materials using accessibility evaluation tools and recommend improvements.
• Process the checkout and return of college-owned instructional technology equipment using the college's equipment management system.
• Provide culturally responsive, inclusive, and customer-focused service to students, faculty, staff, and community members.
• Use a variety of communication and assistive technologies to effectively support multilingual, deaf, hard-of-hearing, and non-speaking individuals.
• Maintain regular attendance, accurately report hours worked, and comply with established work schedules and departmental procedures.
• Perform other related duties as assigned.

Qualifications
Minimum Qualifications

• High School graduation or equivalent.
• Customer service experience.
• Experience with Microsoft Office programs.
• Experience using multiple operating systems such as Windows, MacOS, ChromeOS, iPadOS and Android.

Preferred Qualifications

• Associate degree or higher from an accredited college or university.

The Successful Candidate Will Demonstrate

• Ability to learn and support educational technology applications, including learning management systems such as Canvas.
• Strong verbal and written communication skills.
• Ability to work effectively with individuals from diverse backgrounds and provide inclusive customer service.
• Excellent culturally responsive and inclusive customer service.
• Technical writing and knowledge base development and maintenance.
• A commitment to digital accessibility and inclusive design as part of everyday work.
• Regular attendance and punctuality with agreed-upon work schedule.

Application Process
This is part-time hourly position is bound by the WAC 357-04-045 provisions above. This is a part-time hourly position scheduled to work up to 17 hours per week. This position will work within the open hours: Monday - Thursday 8:00 am to 8:00 pm, Friday 8:00 am to 6:00 pm, Saturday 8:30 am to 5 pm, Sunday - closed. The hourly rate is $20.00 - $23.00 per hour. Hours will be scheduled Monday through Saturday based on department needs within the open hours listed below. No remote options available. A collective bargaining agreement exists, and membership in the Washington Federation of State Employees or payment of a service fee may be required.TCC Part-time hourly and student employees, including work-study students, will accrue one hour of paid sick leave for every 40 hours worked. Hourly non-student employees may be eligible for a comprehensive health care benefits package for you and your dependents, including medical, dental, and vision insurance. Life and long- term disability insurance plans and retirement benefits are also provided. For more information, please visit our employment page/employment benefits:https://www.tacomacc.edu/about/employment/
Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Patrícia McCray-Roberts, Title VII and Title IX, 253-566-5051; Kathryn Held, Section 504 Officer, Building 7, 253-566-5157. Tacoma Community College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Tacoma Community College
Human Resources
6501 S 19th St Bldg. 14, Tacoma WA 98466
The benefits information presented on this page is a summary of College provided benefits. This information is subject to change and is subject to the provisions of any legislative mandates and College policy changes. For more detailed information about Tacoma Community College (TCC) benefits, please do not hesitate to contact the College benefits coordinator at (253) 566-5024.
TCC offers a comprehensive benefits package which include medical, dental, life insurance, and long- term disability insurance through the Public Employee Benefits Board (PEBB), along with retirement benefits through TIAA and the Department of Retirement System
Eligibility
Full-time faculty, classified staff, administrators and professional staff are eligible for benefits. Hourly employees and part-time faculty may be eligible for benefits if, and when, they meet specific criteria and are notified by TCC Human Resources.
Effective Date of Coverage
Coverage begins the first day of the month following the date of hire, or date of achieving eligibility status. If the date of hire is the first working day of the month, coverage begins immediately.
Health Insurance
Medical Plans
Eligible employees have several medical plan options to select from (provided by PEBB). Employees pay a monthly premium through payroll deduction.
Premium Rates Effective January 1, 2024
Resources:
Dental Plans
Employees choose from three dental plans. TCC covers the full dental premium for employees and enrolled dependents.
Resource:
Vision
Covered under medical plan chosen.
Waiving Medical Coverage
If you have other employer-based medical insurance, Medicare or TRICARE, you have the option to waive PEBB medical coverage. Dental is mandatory for all eligible employees and cannot be waived, unless enrolled in dental coverage as a dependent under a SEBB (School District Employee Benefits Board) plan.
Flexible Spending Arrangement (FSA) & Dependent Care Assistance Program (DCAP) & Limited Purpose FSA
FSA & DCAP accounts allow employees to set aside pre-taxed dollars to cover out-of-pocket health care and/or childcare expenses.
Members of WFSE (HE CCC) and WPEA, will be eligible to receive a $250 FSA card if employed as of November 1, 2023 with an annual full-time equivalent salary of less than $60,000, and is enrolled in a non-CDHP medical plan as of January 1 of the plan year that FSA funds are made available. This card is
issued by PEBB in the following January and does not count against the annual FSA limit, if enrolled in an FSA with Navia.
The Limited Purpose FSA is eligible for employees who are enrolled in a consumer-directed health plan (CDHP) that has a Health Savings Account. The Limited Purpose FSA is only for dental and vision expenses.
Resource:
Life Insurance
Benefits eligible employees, lawful spouse or same-sex domestic partner, dependent children under 26 years of age are eligible to enroll in life insurance. Coverage is effective first of the month following the date of employment for basic coverage; for optional coverage, amounts become effective the first of the month following approval date.
Basic Coverage: $35,000 Basic Term Life & $5,000 Accidental Death & Dismemberment (AD&D) This is employer-provided at no cost to the employee.
Supplemental Life Insurance Coverage(s): Any supplemental term life insurance and AD&D coverage for employee, lawful spouse, qualified same-sex domestic partner, and family is available at additional cost to the employee.
Resource:
(LTD)
Basic LTD: Provides 60% of the first $400 pre-disability earnings, reduced by any deductible income at no cost to the employee.
Supplemental LTD: Supplemental LTD coverage to replace at 60% or 50% of full pre-disability earnings is available at an additional cost to the employee.
Resource:
PAID LEAVE
Classified staff, Administrators, and Professional staff are eligible for paid vacation, sick leave, and personal leave, along with paid federal holidays. Classified Monthly vacation entitlement amounts can vary from 11.33 to 16.67 hours per month depending on the length of state service. Administrator/Exempt Professional vacation leave is 16.00 hours per month. Monthly sick leave entitlement is 8.00 hours per month based on 100% FTE position and will be prorated accordingly if less than 100% FTE. Annual personal leave entitlement varies depending on employee type. Full-time classified, administrators, and professional staff are paid for all federal holidays.
Full-time faculty receive 84.00 hours of paid sick leave per academic year along with 28.00 hours of personal leave. Full-time faculty are paid on an annual contract and do not receive pay for federal holidays.
Part-time faculty receive sick leave each quarter using a formula based on the total FTE% from the cumulative teaching contracts issued to them that quarter. They would receive 7.00 hours of personal leave if they are issued a multi-quarter appointment at the start of the academic year. Part-time faculty do not receive pay for federal holidays.
Part-time hourly and student employees receive 1 hour of sick leave for every 40 hours worked in a month (and fractions, thereof). Up to 40 hours of sick leave can carry over from one calendar year to the next.
If a part-time hourly or student employee is hired into a