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Part Time Helpdesk Support Jobs (NOW HIRING)

Saatva

Helpdesk Specialist (Part-Time)

New York, NY

$25/hr

Saatva is seeking an enthusiastic, detail-oriented Helpdesk Specialist to provide on-site support to our team three days a week, Tues-Thurs. In this role, you will help resolve technical issues and ...

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WaveRez®

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Part-Time Client Support Specialist (Remote)

Destin, FL · Remote

$17/hr

Part-Time Client Support Specialist Company: WaveRez Position Type: Part-Time Location: Remote ... This role is ideal for someone who enjoys helping people, communicates clearly, and is comfortable ...

The Pennsylvania State University

$21.25 - $29/hr

Computing Help Desk * Configuration, installation, programming, and support of network equipment ... Hours will vary. This is a paid part-time position, located at ARL's Main Lab Building on the ...

Do it Best

Part-Time Floor Helper

Elma, IA · On-site

$17 - $18/hr

Free uniforms Farmland Hardware is hiring a Part-Time Flexible Floor Helper to support daily store operations. This role focuses on stocking, organization, and basic customer assistance to keep the ...

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Part Time Helpdesk Support information

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How much do part time helpdesk support jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for part time helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by part-time helpdesk support staff, and how can they be managed effectively?

Part-time helpdesk support staff often face the challenge of staying up-to-date with ongoing issues and updates due to their limited hours. Effective communication with full-time team members and using detailed ticketing systems can help bridge this gap. Additionally, managing high call volumes during peak periods may require strong organizational skills and prioritization. Regular training and clear documentation also help part-time staff stay informed and provide consistent support.

What are part time helpdesk support jobs?

Part time helpdesk support jobs involve assisting customers or employees with technical issues related to computer systems, software, hardware, or network connectivity on a part-time basis. Responsibilities typically include answering support tickets, troubleshooting problems, providing instructions, and escalating complex issues to higher-level technicians. These roles are common in IT departments across various industries and are ideal for individuals seeking flexible work hours or balancing other commitments. Part time helpdesk support staff often communicate via phone, email, or chat, and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Part Time Helpdesk Support, and why are they important?

To thrive as a Part Time Helpdesk Support, you need a solid understanding of computer systems, troubleshooting techniques, and basic networking, often supported by relevant coursework or certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is typically required. Excellent communication, patience, and problem-solving abilities help you efficiently assist users and manage multiple requests. These skills and qualities ensure quick issue resolution, high customer satisfaction, and smooth IT operations.

What is the difference between Part Time Helpdesk Support vs Part Time IT Support?

AspectPart Time Helpdesk SupportPart Time IT Support
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more specialized depending on role
Work EnvironmentHelpdesk desks, remote support, customer-facingTechnical environments, server rooms, remote troubleshooting
Employer UsageCustomer service, internal support teamsIT departments, managed service providers
Search & Comparison IntentFocus on user support, troubleshooting, customer interactionTechnical problem-solving, system maintenance

Part Time Helpdesk Support primarily involves assisting users with technical issues, often in customer service or internal support roles. Part Time IT Support may include broader technical tasks like system maintenance and network troubleshooting. Both roles require similar certifications and work environments, but their focus and daily tasks differ slightly.

What cities are hiring for Part Time Helpdesk Support jobs? Cities with the most Part Time Helpdesk Support job openings:
What are the most commonly searched types of Helpdesk Support jobs? The most popular types of Helpdesk Support jobs are:
What states have the most Part Time Helpdesk Support jobs? States with the most job openings for Part Time Helpdesk Support jobs include:
Part Time Helpdesk Support jobs near you
Helpdesk Specialist (Part-Time)

Helpdesk Specialist (Part-Time)

Saatva

New York, NY

$25/hr

Part-time

Posted 3 days ago

Be an early applicant

Saatva rating

9.0

Company rating: 9.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

2nd of 58 rated furniture retailers

Job description

Saatva is the original direct-to-consumer mattress and home furnishings company, dedicated to providing healthy and restorative sleep. As the largest online luxury mattress brand, we are expanding our physical presence with Viewing Rooms in key markets nationwide. Our rapid growth is driven by a people-first culture that values curiosity, collaboration, and data-informed decision-making. Saatva has been recognized on the Inc. 5000 list of America's Fastest-Growing Private Companies for seven consecutive years, certified as a Great Place to Work, and listed among Fortune Magazine's Best Workplaces in Retail and Best Workplaces in New York.

Saatva is seeking an enthusiastic, detail-oriented Helpdesk Specialist to provide on-site support to our team three days a week, Tues-Thurs. In this role, you will help resolve technical issues and ensure seamless operation of key platforms, including Okta, Google Workspace, Slack, and payment systems. You'll deliver exceptional in-person customer service while troubleshooting and resolving a variety of IT-related problems.

This is a fantastic opportunity to grow within a supportive team environment.

What You'll Do
  • Serve as the first point of contact for IT support during business hours Tuesday-Thursday in the Whitestone office
  • Troubleshoot and resolve issues related to:
    • Okta (authentication and SSO)
    • Google Workspace (Gmail, Drive, Docs, Sheets, etc.)
    • Slack (collaboration and messaging)
    • Payment systems
    • Conference room AV systems
  • Escalate unresolved issues to higher-level support teams when necessary.
  • Document issues and resolutions in the IT ticketing system.
  • Proactively identify recurring issues and recommend process improvements.
  • Maintain a high level of professionalism and deliver superior customer service.
What We're Looking For
  • Familiarity with Okta, Google Workspace, Slack, and payment systems.
  • Strong troubleshooting and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and manage multiple priorities in a remote setting.
  • Experience supporting remote teams.
  • Basic knowledge of IT ticketing systems or help desk tools.
  • Certifications in relevant technologies (e.g., Okta Certified Professional, Google Workspace Admin) are a plus.
What's In It For You
  • Competitive pay
  • Employee referral bonus program
  • Discounts on employee purchases and friends-and-family products
  • A supportive and dynamic team environment
Compensation
$25—$25 USD

What Saatva employees say

Pay

Hours and flexibility

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