Field Service Engineer
Texas, IL · On-site
Desktop Support - Level 2 (Onsite) Experience: 3-5 Years Location: Dallas & Midland Type: Part Time (3 days Dallas and 2 days Midland) Role Summary We are looking for an experienced L2 Desktop Onsite ...
Field Service Engineer
Texas, IL · On-site
Desktop Support - Level 2 (Onsite) Experience: 3-5 Years Location: Dallas & Midland Type: Part Time (3 days Dallas and 2 days Midland) Role Summary We are looking for an experienced L2 Desktop Onsite ...
Part Time Desktop Support information
See Decatur, IL salary details
$9.79 - $12.93
4% of jobs
$12.93 - $16.07
1% of jobs
$16.07 - $19.20
12% of jobs
$20.27 is the 25th percentile. Wages below this are outliers.
$19.20 - $22.34
23% of jobs
The median wage is $23.83 / hr.
$22.34 - $25.48
20% of jobs
$25.48 - $28.62
14% of jobs
$28.81 is the 75th percentile. Wages above this are outliers.
$28.62 - $31.75
9% of jobs
$31.75 - $34.89
5% of jobs
$34.89 - $38.03
5% of jobs
$38.03 - $41.16
4% of jobs
$41.16 - $44.30
2% of jobs
$9
$26
$44
How much do part time desktop support jobs pay per hour?
As of Aug 10, 2026, the average hourly pay for part time desktop support in Decatur, IL is $26.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $29.86 per hour, depending on experience, location, and employer.
What is a part time desktop support?
Part time desktop support jobs involve providing technical assistance to computer users within an organization on a part-time basis, typically less than 40 hours per week. Responsibilities often include troubleshooting hardware and software issues, setting up workstations, assisting with network connectivity, and maintaining IT equipment. These roles are ideal for students, individuals seeking flexible hours, or those wishing to gain IT experience while balancing other commitments.
What are some common challenges faced in a part time desktop support role, and how can I effectively manage them?
Part-time desktop support professionals often juggle multiple requests within limited hours, making time management a key challenge. You may need to quickly prioritize urgent issues, communicate clearly with end-users, and document solutions for follow-up by full-time staff. Proactively coordinating with your team and utilizing ticketing systems can help ensure smooth handoffs and minimize disruption. Staying up-to-date on company software and IT policies also enables you to resolve problems efficiently despite a part-time schedule.
What are the key skills and qualifications needed to thrive as a part time desktop support specialist?
To thrive as a Part Time Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and usually an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These abilities are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations even on a part-time schedule.
What is the difference between Part Time Desktop Support vs Part Time Help Desk Technician?
| Aspect | Part Time Desktop Support | Part Time Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, Microsoft Certified |
| Work Environment | On-site, client offices, corporate IT | Help desk, remote support, call center |
| Employer & Industry | IT service providers, corporate IT departments | IT support companies, internal IT teams |
| Common Search Intent | Technical support, hardware/software issues | Troubleshooting, user support, issue resolution |
Part Time Desktop Support and Part Time Help Desk Technician roles share similar certifications and work environments, often overlapping in corporate IT settings. Desktop Support typically involves hands-on hardware and software troubleshooting on-site, while Help Desk roles focus on remote user support and issue resolution. Both positions are essential for maintaining IT operations and are frequently searched together by job seekers in the IT support field.
Is part time desktop support a good entry level job?
Part time desktop support is often considered a suitable entry-level job because it involves basic troubleshooting, hardware and software support, and customer service skills. It provides practical experience with operating systems, remote tools, and technical problem-solving, which can help build a foundation for future IT roles.
What are the most commonly searched types of Desktop Support jobs in Decatur, IL? The most popular types of Desktop Support jobs in Decatur, IL are:
What are popular job titles related to Part Time Desktop Support jobs in Decatur, IL? For Part Time Desktop Support jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Part Time Desktop Support jobs in Decatur, IL look for? The top searched job categories for Part Time Desktop Support jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Part Time Desktop Support jobs? Cities near Decatur, IL with the most Part Time Desktop Support job openings:
Job description
Field Service Engineer
Employment Type: PART_TIMEJob Description: L2 Desktop Onsite Support Position: Desktop Support - Level 2 (Onsite) Experience: 3-5 Years Location: Dallas & Midland Type: Part Time (3 days Dallas and 2 days Midland)
Role Summary We are looking for an experienced L2 Desktop Onsite Support Engineer to provide advanced technical support for end user devices, hardware, software, and peripheral equipment. This role requires strong troubleshooting capabilities, customer service skills, and hands-on experience supporting users in an onsite enterprise environment.
Key Responsibilities Provide onsite L2 technical support for desktops, laptops, printers, and peripherals. Troubleshoot hardware and software issues on Windows 10/11 systems. Support enterprise applications such as MS Office, Teams, Outlook, VPN clients, and business apps. Resolve escalations from L1 and work on moderately complex incidents. Perform system upgrades, asset replacements, and device setup/configuration. Assist with new hire setup, onboarding IT tasks, and workspace provisioning. Provide desk side support to VIP/Executive users. Educate users on best practices, tools, and IT policies. Maintain high customer satisfaction and strong communication. Manage OS imaging using Intune, SCCM, or MDT (if required by environment). Support software deployments, updates, and patches. Validate and test system functionality after repairs or installation. Perform basic administration in: o Active Directory (password resets, unlock accounts, group membership updates) o Microsoft 365 o VPN/Token access issues Troubleshoot LAN, Wi Fi, VPN connectivity issues. Support conference room systems, audio/video equipment, and docking stations. Coordinate with network teams for site related problems. Maintain hardware inventory, device tracking, and asset documentation. Handle RMA requests and vendor coordination for hardware replacement. Update ticketing systems (ServiceNow/Jira/Remedy) with detailed notes. Follow SOPs, knowledge base articles, and update documentation where needed. Support compliance tasks and audit activities when required.
Required Skills Strong experience in desktop/laptop troubleshooting (L2 level). Expertise with Windows 10/11, Office 365, Teams, Outlook, VPN tools. Hands-on knowledge of hardware diagnostics and repairs. Basic understanding of networking (TCP/IP, DNS, DHCP). Familiarity with AD, Azure AD, and M365 user management. Experience with imaging tools (Intune/SCCM/MDT) preferred. Excellent communication and customer service skills.
Preferred Qualifications ITIL Foundation certification (nice to have). CompTIA A+, Network+, or Microsoft MD 102 certifications. Experience supporting executive/VIP users. Experience in fast-paced enterprise onsite environments.
Education Degree in IT / Computer Science / Engineering OR equivalent technical experience.
About Codvo
Sourced by ZipRecruiter