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Event Services Hosts are needed only for events. Our events calendar is published 3 months in advance so you can see which events fit your schedule. Most events are during the evenings. Weekly hours cannot be guaranteed yet you will have the flexibility to work around your schedule. This position’s duties DO NOT include event planning, meal service, or related duties.

MAJOR DUTIES AND RESPONSIBILITIES:

• Perform and adhere to, Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest and event services operations.
• Responsible for all aspects of event operation, including but not limited to, set up/tear down of equipment, touch tank coverage/interpretation, Property Screening, and House and Grounds/Custodial duties as it pertains to the event.
• Always maintain a positive attitude and appearance.
• Approach guests in a friendly manner to help and provide information regarding Newport Aquarium.
• Arrive on time and ready to work all scheduled shifts, and in accordance with aquarium uniform and appearance standards.
• Always keep safety as a number one priority while working at Newport Aquarium.
• Facilitate and assist with event set-up needs, including, but not limited to: setting tables, chairs and other décor to prepare for event start.
• Work with other hosts/departments of Newport Aquarium to ensure effective communication.
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions to properly notify and inform guests.
• Facilitate metal detection and bag check during guest entry.
• Must be self-motivated to work independently, as well as disciplined and reliable.
• Always maintain appropriate guest and team member relations, ensuring guest and team satisfaction.
• Demonstrates strong customer service, interpersonal skills and attention to detail.
• Handle comments, concerns, and suggestions regarding policy and procedure from guests and team members.
• Take directions from and work with the Sales Events teams, following all policies and procedures of the Newport Aquarium
• Perform other duties as assigned by the Guest Service Management Team.

QUALIFICATIONS:

• Must have strong public speaking skills.
• Must be at least 18 years of age.
• Must read, write, and speak the English language (knowledge of other languages a plus).
• Ability to work a flexible schedule which may include weekends and holidays. Evening availability is required.
• Reliable transportation needed, bus service may not be available after some events complete: midnight or later
• Knowledge of marine life a plus.

PHYSICAL AND MEDICAL REQUIREMENTS:

• Successful completion of pre-employment background check.
• No history of allergy related to animals or plants, which might interfere with ability to work
• Ability to remain on feet for long periods of time, climb stairs, bend and stoop
• Physical strength, including the ability to lift up to 25 pounds
• Physical strength, push or pull up to 50 pounds

WHAT YOU’LL GET:

• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development

You can expect to work on projects that have never been done after – ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start…and through to the end. You can expect to work in an environment that is highly innovative and low in politics – truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master’s degrees. Most of these programs are fully funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU

Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving – give us purpose and guidance.