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Part Time Call Center Quality Assurance Jobs in Rochester, NY

Lap of Love

Part-Time House Call Veterinarian

Webster, NY · On-site

$45K/yr

... Support Center. At Lap of Love, you don't have to choose between a fulfilling career and a full ... Veterinarian Salary Range : Part-time (2-day/week) opportunities available in the Rochester, NY ...

Lap of Love

Part-Time House Call Veterinarian

Webster, NY · On-site

$45K/yr

... Support Center. At Lap of Love, you don't have to choose between a fulfilling career and a full ... Veterinarian Salary Range : Part-time (2-day/week) opportunities available in the Rochester, NY ...

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All JobsCall Center Quality Assurance JobsPart Time Call Center Quality Assurance JobsPart Time Call Center Quality Assurance Jobs in Rochester, NY

Part Time Call Center Quality Assurance information

See Rochester, NY salary details

$11

$23

$38

How much do part time call center quality assurance jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for part time call center quality assurance in Rochester, NY is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $23.70 per hour, depending on experience, location, and employer.

What is a part time call center quality assurance?

Part Time Call Center Quality Assurance jobs involve monitoring and evaluating the performance of call center agents to ensure they meet company standards and provide excellent customer service. These roles typically include listening to recorded or live calls, scoring agent interactions, and providing feedback or coaching to help agents improve. Working part-time means the hours are flexible, making it suitable for those seeking work-life balance or supplemental income. Quality assurance specialists play a key role in maintaining customer satisfaction and compliance within the call center environment.

What are the key skills and qualifications needed to thrive as a part time call center quality assurance specialist?

To thrive as a Part Time Call Center Quality Assurance Specialist, you need strong analytical skills, attention to detail, and experience in call monitoring and evaluation, often supported by a high school diploma or equivalent. Familiarity with quality monitoring software, customer relationship management (CRM) systems, and reporting tools is typically required. Standout candidates excel in communication, problem-solving, and providing constructive feedback to agents. These skills and qualities are essential for maintaining high service standards, improving agent performance, and ensuring customer satisfaction.

What are some common challenges faced in a part time call center quality assurance role, and how can they be managed?

One common challenge in a part-time call center quality assurance role is staying consistently updated with changing policies and procedures, as part-time schedules can limit exposure to ongoing training. To manage this, it's important to proactively communicate with supervisors, attend available training sessions, and regularly review call documentation. Additionally, balancing workload and maintaining objectivity during call evaluations can be demanding, but collaborating closely with the QA team and leveraging standardized evaluation forms can help ensure fairness and consistency.

What is the difference between Part Time Call Center Quality Assurance vs Part Time Call Center Customer Service Representative?

AspectPart Time Call Center Quality AssurancePart Time Call Center Customer Service Representative
Primary RoleMonitoring and evaluating call quality to ensure compliance and improve serviceAssisting customers with inquiries, resolving issues, and providing information
Required SkillsAttention to detail, communication skills, knowledge of call scriptsCustomer service skills, problem-solving, communication
Work EnvironmentCall monitoring, data analysis, feedback sessionsDirect customer interaction via calls or chats
Common CertificationsQuality assurance, call center certificationsCustomer service certifications often preferred

While both roles are within the call center industry, Part Time Call Center Quality Assurance focuses on evaluating and improving call quality, whereas Part Time Call Center Customer Service Representatives handle direct customer interactions. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the most commonly searched types of Call Center Quality Assurance jobs in Rochester, NY?

The most popular types of Call Center Quality Assurance jobs in Rochester, NY are:

What are popular job titles related to Part Time Call Center Quality Assurance jobs in Rochester, NY?

For Part Time Call Center Quality Assurance jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Part Time Call Center Quality Assurance jobs in Rochester, NY look for?

The top searched job categories for Part Time Call Center Quality Assurance jobs in Rochester, NY are:

Part Time Call Center Quality Assurance jobs near you

Part-Time House Call Veterinarian

Lap of Love

Pittsford, NY • On-site

$45K/yr

Part-time

Re-posted 2 days ago

Job description

Live Your Best Life at Lap of Love Veterinary Hospice!

Join Lap of Love as an In-Home, Associate Veterinarian in Rochester, NY and surrounding areas.

Imagine a veterinary role that honors your time, supports your well-being, and reconnects you with the heart of why you became a veterinarian. At Lap of Love, we've created a career path where you can practice with purpose, while living a life that feels balanced and supported.

Veterinarian-founded and owned, Lap of Love offers an alternative to in-clinic practice that prioritizes both professional fulfillment and personal freedom. As a mobile veterinarian, you'll provide compassionate hospice and euthanasia care for pets and families during one of life's most meaningful moments...work that is deeply appreciated and emotionally fulfilling.

You'll be part of a community of more than 400 veterinarians and support professionals who thrive in our culture of kindness. With ongoing training, seasoned mentors, and dedicated practice managers who want to see you shine, you'll always feel connected...even while practicing independently.

Why You'll Live Your Best Life at Lap of Love:

  • Freedom That Supports Your Life

Flexible 2-5* day-per-week schedules, enjoy freedom beyond the walls of a traditional clinic.

  • Time That Matters

An average of 3-4 un-rushed appointments per day means more time with families and less time on paperwork.

  • Work That Fills You Up

Gratitude at every appointment and the opportunity to practice medicine that fills your heart and aligns with your values.

  • Support That Lifts You Higher

Comprehensive onboarding, personalized mentorship, "phone-a-friend" access to experienced leaders, and our 24/7/365 Support Center.

At Lap of Love, you don't have to choose between a fulfilling career and a full life. Here, you can truly live your best life, both professionally and personally.

*Veterinarian Salary Range: Part-time (2-day/week) opportunities available in the Rochester, NY area, offering a guaranteed base salary of $45,000 annually plus bonus opportunities and benefits. Full-time (3-day, 4-day, and 5-day) compensation details available upon request.

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