ZipRecruiter

Log In

2

Part Time Call Center Quality Assurance Jobs in Rochester, NY

2M Quality

New Home Quality Reviewer

Farmington, NY · On-site

$75 - $90/hr

This is a part time, 1099 position. Job duties include : Looking at newly built homes from a ... Familiar with punch list writing or general QC/QA principles. * Home Renovation or Remodeling

2M Quality

New Home Quality Reviewer

Farmington, NY · On-site

$65 - $90/hr

This is a part time, 1099 position. Job duties include : Looking at newly built homes from a ... Familiar with punch list writing or general QC/QA principles. * Home Renovation or Remodeling

2M Quality

New Home Quality Reviewer

Farmington, NY · On-site

$75 - $90/hr

This is a part time, 1099 position.Job duties include:Looking at newly built homes from a customer ... General Contractor/Superintendent/Project ManagerFamiliar with punch list writing or general QC/QA ...

2M Quality

New Home Quality Reviewer

Pittsford, NY · On-site

$75 - $90/hr

This is a part time, 1099 position. Job duties include : Looking at newly built homes from a ... Familiar with punch list writing or general QC/QA principles. * Home Renovation or Remodeling

Aspen Dental

Associate Dentist

Rochester, NY

$180K - $215K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... Assuming excellent quality of care for all patients while adhering to the highest standards of ...

Aspen Dental

Associate Dentist

Webster, NY

$180K - $215K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... Assuming excellent quality of care for all patients while adhering to the highest standards of ...

Aspen Dental

Associate Dentist

Rochester, NY

$180K - $215K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... Assuming excellent quality of care for all patients while adhering to the highest standards of ...

Lap of Love

Part-Time House Call Veterinarian

Webster, NY · On-site

$45K/yr

... Support Center. At Lap of Love, you don't have to choose between a fulfilling career and a full ... Veterinarian Salary Range : Part-time (2-day/week) opportunities available in the Rochester, NY ...

next page

Showing results 1-20

All JobsCall Center Quality Assurance JobsPart Time Call Center Quality Assurance JobsPart Time Call Center Quality Assurance Jobs in Rochester, NY

Part Time Call Center Quality Assurance information

See Rochester, NY salary details

$11

$23

$38

How much do part time call center quality assurance jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for part time call center quality assurance in Rochester, NY is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $23.70 per hour, depending on experience, location, and employer.

What is a part time call center quality assurance?

Part Time Call Center Quality Assurance jobs involve monitoring and evaluating the performance of call center agents to ensure they meet company standards and provide excellent customer service. These roles typically include listening to recorded or live calls, scoring agent interactions, and providing feedback or coaching to help agents improve. Working part-time means the hours are flexible, making it suitable for those seeking work-life balance or supplemental income. Quality assurance specialists play a key role in maintaining customer satisfaction and compliance within the call center environment.

What are the key skills and qualifications needed to thrive as a part time call center quality assurance specialist?

To thrive as a Part Time Call Center Quality Assurance Specialist, you need strong analytical skills, attention to detail, and experience in call monitoring and evaluation, often supported by a high school diploma or equivalent. Familiarity with quality monitoring software, customer relationship management (CRM) systems, and reporting tools is typically required. Standout candidates excel in communication, problem-solving, and providing constructive feedback to agents. These skills and qualities are essential for maintaining high service standards, improving agent performance, and ensuring customer satisfaction.

What are some common challenges faced in a part time call center quality assurance role, and how can they be managed?

One common challenge in a part-time call center quality assurance role is staying consistently updated with changing policies and procedures, as part-time schedules can limit exposure to ongoing training. To manage this, it's important to proactively communicate with supervisors, attend available training sessions, and regularly review call documentation. Additionally, balancing workload and maintaining objectivity during call evaluations can be demanding, but collaborating closely with the QA team and leveraging standardized evaluation forms can help ensure fairness and consistency.

What is the difference between Part Time Call Center Quality Assurance vs Part Time Call Center Customer Service Representative?

AspectPart Time Call Center Quality AssurancePart Time Call Center Customer Service Representative
Primary RoleMonitoring and evaluating call quality to ensure compliance and improve serviceAssisting customers with inquiries, resolving issues, and providing information
Required SkillsAttention to detail, communication skills, knowledge of call scriptsCustomer service skills, problem-solving, communication
Work EnvironmentCall monitoring, data analysis, feedback sessionsDirect customer interaction via calls or chats
Common CertificationsQuality assurance, call center certificationsCustomer service certifications often preferred

While both roles are within the call center industry, Part Time Call Center Quality Assurance focuses on evaluating and improving call quality, whereas Part Time Call Center Customer Service Representatives handle direct customer interactions. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the most commonly searched types of Call Center Quality Assurance jobs in Rochester, NY?

The most popular types of Call Center Quality Assurance jobs in Rochester, NY are:

What are popular job titles related to Part Time Call Center Quality Assurance jobs in Rochester, NY?

For Part Time Call Center Quality Assurance jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Part Time Call Center Quality Assurance jobs in Rochester, NY look for?

The top searched job categories for Part Time Call Center Quality Assurance jobs in Rochester, NY are:

Part Time Call Center Quality Assurance jobs near you

New Home Quality Reviewer

2M Quality

Farmington, NY • On-site

$75 - $90/hr

Part-time

Posted 4 days ago

Job description

This is a part time, 1099 position.

Job duties include:

Looking at newly built homes from a customer's perspective to identify defects in workmanship, quality, completeness, consistency, and professionalism. (Reviews take on average 1 to 1.5 hours to complete) Each review is meant to evaluate the quality of the finished construction.

Driving to construction sites and conducting quality reviews on the day it is scheduled. Work may be started anytime during the day between 8 am to 3:30 pm. Reports are submitted on site electronically upon completion of review and no later than 5PM.

Entering review results online using your own tablet while on the job site. Training will be provided on how to enter a Quality Review Report in the report database.

Reviewers are not required to walk on roofs or in attics.

No tools, lights or ladders are used in the review.

Residential construction experience is preferred but not required.

Required equipment:

  • Tablet (Cellular enabled from 2020 model or newer)
  • Blue painter's tape
  • Hard hat (Required to be worn while on the job site.)
  • Access to email while out in the field either though a tablet or phone

Preferred background experience:

  • General Contractor/Superintendent/Project Manager
  • Familiar with punch list writing or general QC/QA principles.
  • Home Renovation or Remodeling
  • Familiar with fit and finish reviews or warranty walk through with homeowners

Ideal candidates will be:

  • Detail oriented - able to be thorough and consistent
  • Able to recognize defects in a home from a buyer's viewpoint.
  • Reliable - work must be completed on the scheduled day between 8am - 5pm
  • Principled - able to work unsupervised while providing thoroughness and consistency in each home
  • Able to connect to the internet via Wi-Fi
  • Have experience working with a mobile device and familiar on how to solve minor technical issues that could occur while out in the field.
  • Able to drive to sites around the area. (Drive time is not compensated). Management will group work orders whenever possible minimizing drive time between stops.

This is a part-time position. Reviewers must be available 4-5 days Monday thru Friday to work partial and sometimes full days. Days off must be given to the scheduler a week or more in advance (except in the case of emergencies).

Compensation: Paid per review completed.

Pay rate ranges from $75-$90 per new review.

Introductory period lasts for 30 -60 days, and pay is $65-$75 per review during that timeframe.

There is a $10/house raise when introductory period ends.

**No phone calls please**


Apply