Call Center Quality Assurance Manager Jobs in Rochester, NY

Business Title:  Individual Contributor

Company Info:                     With a heritage of over 120 years, we aren’t just a company; we are a brand of trust.  But more than anything, we are a collection of individuals who, together, give Grote Industries a decisive competitive advantage. At Grote, our shared vision is clear – to meet the needs of the customers we serve. We accomplish that mission every day by following a set of core values that make us who we are.

                                                     Innovation has been the hallmark of Grote Industries from the start. From durable, easy to see stop lights to the latest in LED lighting technology, Grote has been leading the way in advanced vehicle system solutions from early in the last century right up to today. With these innovations, Grote has helped millions of people throughout North America and the world benefit from the innovation and design excellence of Grote products.

Position Summary:           Responsible for managing and coordinating the efforts of the Quality department. Confers with both internal and external customers on quality issues. Creates Quality Assurance guidelines. Leads Quality Management System efforts.

Position Duties:                  - Pursues achievement of company and department goals.
- Maintains active communication with immediate supervisor.
- Supports supply management.
- Conducts and directs product audits.
- Supports training initiatives for all Quality Assurance.
- Interfaces with key customers, both internal and external.
- Supports and implements (Management Representative) Quality Management System concepts and standards.
- Supports and implements all defect reduction initiatives.
- Responsible for following and carrying out corporate procedures, policies, guidelines, legal requirements, etc.

Requirements:                    Bachelor’s degree in Quality Engineering, Engineering, Business, or other related field of study. Minimum of 5 years of experience in Quality Assurance, minimum of 2 to 3 years of project management experience. OEM/Heavy Truck Tier 1 supplier is a plus. Quality Management Systems experience. Six sigma training, Green Belt preferred. Quality certifications are a plus.

JOB NAME

Quality Assurance Manager

UPDATED ON

6/26/2025

BUSINESS TITLE

Quality Assurance Manager

PEOPLE LEADER?

MANAGER TITLE

Director of Operations

INDIVIDUAL CONTRIBUTOR?

JOB SUMMARY

The Quality Assurance Manager is responsible for managing and coordinating the efforts of the Quality department. Confers with both internal and external customers on quality issues. Creates Quality Assurance guidelines. Leads Quality Management System efforts.

RESPONSIBILITIES

Safety      
- Responsible for following all safety procedures and practices.

Responsibility & Customer-Focused
- Pursues achievement of company and department goals.
- Maintains active communication with immediate supervisor.
- Supports supply management.
- Conducts and directs product audits.
- Supports training initiatives for all Quality Assurance.
- Interfaces with key customers, both internal and external.
- Supports and implements (Management Representative) Quality Management System concepts and standards.
- Supports and implements all defect reduction initiatives.
- Responsible for following and carrying out corporate procedures, policies, guidelines, legal requirements, etc.

Quality
- Ensures and maintains the quality guidelines, procedures, and standards are consistently followed throughout the manufacturing operation.

Other Functions
- Supports the other Grote locations, as needed.
- Required to follow any other instructions and to perform any other duties as requested by supervisor

Integrity
- Monitors and adheres to budgets.
- Manages defective material review.
- Develops and coordinates Quality Assurance procedures

*This list of duties is not intended to be comprehensive and other tasks not mentioned here may be required. Changing business conditions may lead to changes to job responsibilities.

MINIMUM REQUIREMENTS

Required Education:

 Bachelor’s degree in Quality Engineering, Engineering, Business, or other related field of study.

Required Experience:

Minimum of 5 years of experience in Quality Assurance, minimum of 2 to 3 years of project management experience. OEM/Heavy Truck Tier 1 supplier is a plus. Quality Management Systems experience. Six sigma training, Green Belt preferred. Quality certifications are a plus.

Required Skills/Abilities:

Knowledge analyzing warranty, and AIAG core tools. Skills in excellent written and oral communication, and in preparing analytical and reliable presentations. Demonstrated ability to interact with all levels of employees, work at a highly motivated level with a sense of urgency and dedication to accomplishing tasks, type on a computer keyboard for extended periods, and multitask. Experience with conflict resolution, and problem solving. Must be proficient in use of personal computer, including Microsoft Office applications and data entry.

PHYSICAL REQUIREMENTS:  Ability to ascend and descend stairs to gain access to a building or to move from one floor to another. Ability to physically transport general office items/material from one location to another. Typing for extended periods of time, or otherwise working primarily with finger rather than with whole hand or arm. Sitting for sustained periods of time. Ability to see and read PC screens, detect color coding, read fine print, and/or normal-size type print. Ability to bend body downward and forward by bending spine at the waist, and physically transport general office items/materials from one location to another.

Sedentary: Lift up to 10 lbs. occasionally; work involves sitting most of the time

Moderate: Lift up to 50 pounds frequently and up to 75 pounds occasionally

Limited: Lift up to 10 lbs. frequently and up to 25 lbs. occasionally

Heavy: Lift up to 75 pounds frequently and up to 100 pounds occasionally

Light: Lift up to 25 lbs. frequently and up to 50 lbs. occasionally

Occasionally = <50 percent of the time

Frequently = >50 percent of the time

THIS POSITION IS EXPECTED TO WORK:

On-Site

Hybrid

Remote

*Work conditions may necessitate changes to this arrangement. The manager will have final discretion.

THIS POSITION IS EXPECTED TO TRAVEL:

Yes

No

If yes,

Choose an item.

Grote Industries is committed to providing opportunities to all qualified individuals.  We will provide reasonable accommodations to qualified applicants and employees with disabilities to enable them to perform the essential functions of the job.  If you need assistance or an accommodation due to a disability, please contact our Human Resources department.

Grote Industries is proud to be an Equal Opportunity Employer. We value diversity and are dedicated to fostering an inclusive environment where all employees can thrive. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that a diverse workforce enhances our ability to innovate and create the best outcomes for our customers, employees, and community.