Palace Hotel Jobs (NOW HIRING)

The Retail Sales Associate provides excellent customer service and actively promotes the selling of merchandise, operates a cash register and handles all payment transactions for purchase.  The Retail Associate receives, unpacks, folds and puts away the daily deliveries of merchandise.  He or she employs selling techniques required for the position.  The Retail Sales Associate ensures that the selling areas are neat and clean and complies with visual standards.  All retail employees should be outgoing, upbeat, energetic and reliable.

    Knowledge of customer service standards and selling techniques
    Ability to learn and retain information regarding products, rewards programs, and hotel amenities
    Ability to operate cash registers and process transactions accurately
    Ability to follow company policies, procedures, and visual merchandising guidelines
    Strong communication skills for working with guests, associates, and supervisors
    Ability to work effectively as part of a team
    Dependable attendance and punctuality in accordance with company guidelines
ADDITIONAL REQUIREMENTS
Ability to stand for extended periods of time
    Ability to perform repetitive tasks such as folding, hanging, and stocking merchandise
    Ability to lift, carry, and transport merchandise and supplies
    High-volume retail environments may require additional physical labor, including stocking coolers and transporting stock from remote storage locations
    Ability to maintain focus and accuracy while handling cash and operating registers
    Ability to work in a fast-paced retail environment
    Ability to use good guest service awareness to help deter theft and notify Security when needed
    Ability to maintain a clean, organized, and safe work environment
 

    Maintain customer service levels in accordance with Total Service standards
    Embrace the Spotlight on Service
    Acknowledge and greet guests with a smile
    Be courteous and create a warm, friendly atmosphere for the guest
    Be knowledgeable about the Total Rewards program and the benefits it offers the guest
    Be knowledgeable of the hotel property and the amenities it has to offer
    Assist guests in finding requested products, including calling other stores if needed
    Partner with fellow associates to create a strong team
    Communicate all daily activities to the next shift and the Supervisor on Duty
    Promote the selling of merchandise and upsell products
    Develop an excellent understanding of product assortments across all retail stores
    Be knowledgeable about products sold and alert management of customer product needs
    Be knowledgeable on register operations and handle all payment transactions
    Ensure necessary supplies are in place for the next shift (register tape, bags, tissue, etc.)
    Comply with all cash management policies and procedures
    Report cash register malfunctions to the Supervisor on Duty
    Ensure money is not left unattended
    Receive, unpack, fold, and put away daily merchandise deliveries
    Complete stock counts as requested
    Receive shipments in a timely manner
    Merchandise according to planograms and notify supervisors of discrepancies
    List items needed for replenishment and relay information to the Supervisor on Duty
    Inform the Supervisor on Duty of overstock items, slow sellers, fast sellers, and customer requests
    Ensure balanced sizing within softline assortments
    Work with supervisors to display inventory according to planograms
    Maintain visual and merchandising standards per company guidelines
    Ensure folding is completed throughout the day and softlines are hung in proper size order
    Confirm correct signage is in place for sale or special purchase items
    Assist with physical inventory counts twice a year
    Attend mandatory meetings and training sessions
    Complete job assignments as directed by the Supervisor on Duty
    Assist with associate sales, inventories, and special events as requested