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Overnight Warm Line Counselor Jobs in Jacksonville, FL

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$16

$26

$44

How much do overnight warm line counselor jobs pay per hour?

As of May 27, 2026, the average hourly pay for overnight warm line counselor in Jacksonville, FL is $26.58, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $31.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Warm Line Counselor, and why are they important?

To thrive as an Overnight Warm Line Counselor, you need strong active listening skills, crisis intervention training, and typically a background in psychology, social work, or peer support. Familiarity with call center software, documentation systems, and knowledge of community resources are common technical requirements. Emotional resilience, empathy, and effective communication are critical soft skills for providing support during late-night hours. These skills are essential to ensure callers in distress receive compassionate, timely assistance and are directed to appropriate resources.

What unique challenges might I face as an Overnight Warm Line Counselor, and how can I prepare for them?

As an Overnight Warm Line Counselor, you may encounter challenges such as managing fatigue during late-night shifts, responding to callers experiencing acute emotional distress, and working with limited on-site supervision. It's important to develop strong self-care routines, maintain healthy sleep habits outside of your shift, and utilize peer support or debriefing opportunities your organization provides. Staying familiar with referral resources and crisis protocols will help you provide effective support to callers while maintaining your own well-being.

What is an Overnight Warm Line Counselor?

An Overnight Warm Line Counselor is a mental health professional or trained peer who provides non-emergency emotional support over the phone during nighttime hours. They listen to callers who may be experiencing stress, loneliness, or mild mental health concerns, offering empathy and guidance. Unlike crisis hotlines, warm lines are typically for individuals who need someone to talk to but are not in immediate danger. The counselor's role is to provide a safe, supportive space and resources if needed, helping callers feel less isolated during overnight hours.

What is the difference between Overnight Warm Line Counselor vs Crisis Hotline Counselor?

AspectOvernight Warm Line CounselorCrisis Hotline Counselor
Required CredentialsHigh school diploma or equivalent; some roles may require mental health certificationHigh school diploma or equivalent; often requires crisis intervention training
Work EnvironmentRemote or community-based, overnight shifts, informal settingCall centers, emergency services, 24/7 hotlines, often in a formal setting
Employer & IndustryNonprofits, mental health organizations, community servicesEmergency services, mental health agencies, government programs

Overnight Warm Line Counselors provide peer support during overnight hours, focusing on emotional well-being in a less crisis-driven context. Crisis Hotline Counselors handle urgent mental health crises, often requiring specialized training. Both roles involve supporting individuals in distress but differ in scope, environment, and urgency.

What are popular job titles related to Overnight Warm Line Counselor jobs in Jacksonville, FL? For Overnight Warm Line Counselor jobs in Jacksonville, FL, the most frequently searched job titles are:
What job categories do people searching Overnight Warm Line Counselor jobs in Jacksonville, FL look for? The top searched job categories for Overnight Warm Line Counselor jobs in Jacksonville, FL are:
What cities near Jacksonville, FL are hiring for Overnight Warm Line Counselor jobs? Cities near Jacksonville, FL with the most Overnight Warm Line Counselor job openings:
Overnight Warm Line Counselor jobs near you
Resident Advocate Overnight

Resident Advocate Overnight

Hubbard House

Jacksonville, FL • On-site

$20/hr

Full-time

Posted 28 days ago

Job description

Hubbard House advocates are the first point of contact for victims of domestic violence seeking assistance. Advocates focus on Hubbard House program participants and go the extra mile to help, providing a supportive experience and maintaining a high degree of program participant satisfaction. Listens to program participants concerns, issues, and questions in a warm and engaging manner. Assist victims by positively promoting Hubbard House services and the agency as a whole, answering questions and addressing concerns as they arise.
Provide excellent services, assistance, support, and solutions for victims. A Resident Advocate provides for the daily needs and safety for Hubbard House Shelter residents and their families living in shelter. The Resident Advocate also provides crisis intervention counseling, conflict resolution, advocacy, support, safety planning, lethality assessments, and follow-up services as warranted for Hubbard House residential participants. This position has responsibility for the security and operation of the Emergency Shelter.
Handle complaints/service issues in a positive, calm, and reassuring manner. Clarify program participants complaints, determine possible cause of the concern, provide appropriate solutions/alternatives within Hubbard House policies/procedures, and follow-up to ensure resolution. Problem solving will include cooperative efforts with all internal and external contacts.
Leads provide the team guidance and daily work activity direction under the direction of the program supervisor.
Victim Services to others may include victims of elder abuse, human trafficking, child abuse, and sexual assault.
Requirements
Must possess strong customer-service/relationship-building skills and attributes:
  • Positive & Friendly Attitude
  • People Oriented
  • Empathetic
  • Courteous & Patient
  • Team Player and Collaborative
  • Willingness to Learn
  • Strong Communication Skills
  • Problem Solver
  • Adaptability
  • Responsible and Conscientious

Capacity to adapt and respond to a diversity of individuals. Ability to multitask, prioritize and manage time effectively. Ability to work under pressure and solve problems in a calm, logical manner.
HS diploma or GED required. No experience necessary. Hubbard House provides training and tools to perform in a fast-paced, multitasking, mission-focused nonprofit organization.
Being a survivor of domestic violence is a plus.
Must be able to read, write and speak English; bi-lingual capabilities a plus.
A valid driver's license and dependable transportation required. Vehicle insurance must be maintained. Must meet eligibility requirements for Hubbard House, Inc. vehicle insurance coverage.
Due to the serious nature of the Hubbard House mission, must successfully clear background screening: 1) a level-2 background screening which includes a criminal background check through the Department of Family and Children (DCF), Florida Department of Law Enforcement (FDLE), and the National Sex Offender Registry (at a minimum); 2) a motor vehicle report (MVR) is also run against the Division of Motor Vehicles (DMV); and 3) a drug, alcohol, and TB screening. Must be able to produce proof of eligibility to work in the United States (E-Verify).
FULL TIME / NON-EXEMPT
PAY: From $20.00 per hour; commensurate with experience
Hubbard House, Inc. follows all federal, state, and local laws.
No phone calls, please.

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