Overnight Warm Line Counselor Jobs in Wellington, FL

Job Title: Night Auditor

Company: Shamin Hotels

Organizational Structure: 

Department: Operations

Reports To: Front Office Manager, Assistant General Manager,  General Manager

Supervision: none

Pay Structure: Paid Bi-weekly

Position Overview:

Night auditors perform end-of-day accounting tasks and overnight front desk duties. They assist late-night guests, process check-ins and check-outs, and address other customer requests. They also audit, reconcile, and balance daily financial activities.

Essential Job Functions:

Performs all audit procedures as set forth by the Hotel and company, on a daily basis.

 Performs and attributes all required audit reports.

Verifies the status of all wake-up call requests and ensures they are properly handled.

Balances all cash receipts and work performed during the audit shift.

Prepares the front office for the ‘A’ shift and reset days business.

Acts as a Guest Service representative during the night time hours.

Acts as the manager on duty during the night time hours.

Attends and actively participates in all front office meetings.

Participates in all training and cross training programs.

Acts as PBX operator during the audit shift.

Assists breakfast attendants by setting up breakfast areas as needed.

Performs other related duties as required.

Takes the initiative to greet guests in a friendly and warm manner.

 Reports to work for scheduled shifts, on time and in uniform in accordance with company policy.

Knows and complies with all company policies and procedures pertaining to this position and its duties.

Top Requirements:

Team Up: Be Golden, Collaborate and Help Others Succeed.

Own It: Be a role model, Embrace Responsibility and Keep Learning.

Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications:

 High school diploma, GED certification or equivalent experience preferred.

Bachelor’s Degree, and/or equivalent experience in a hotel or related field preferred.

Must have basic Reading, Writing, and Math skills.

1-2 years of hotel front desk or night auditor experience preferred

Customer Service Skills required.

Financial management skills required.

Brand systems knowledge preferred

Ability to stand or walk for extended periods while assisting guests and monitoring the front desk area.
Ability to sit for extended periods while completing audit reports, reviewing financial data, and using computer systems.
Ability to use a computer, phone, and other office equipment for prolonged periods of time.
Ability to occasionally lift and carry items up to 25 pounds such as office supplies, packages, or guest items.
Ability to bend, reach, and stoop occasionally when accessing files, supplies, or equipment.
Ability to visually review financial reports, guest accounts, and system data with attention to detail.
Ability to communicate clearly with guests and associates both in person and by telephone.
Ability to move throughout the hotel property during the overnight shift to perform security walks, assist guests, and respond to operational needs.

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Why Should You Work for Shamin Hotels?

Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!

Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

About Us:

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Do you know someone who might be interested in working at Shamin Hotels? Receive cash rewards for your referral! See your general manager for details!

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.