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Overnight Warm Line Counselor Jobs in Boca Raton, FL

Dental Care Alliance

Dental Hygienist

Delray Beach, FL

$37 - $48.75/hr

We are committed to providing comprehensive, personalized care in a warm and welcoming environment ... gum line. * Provides nutritional counseling, and self-care programs to prevent disease. * Other ...

Dental Care Alliance

Dental Hygienist

Delray Beach, FL · On-site

$35.75 - $47/hr

We are committed to providing comprehensive, personalized care in a warm and welcoming environment ... gum line. * Provides nutritional counseling, and self-care programs to prevent disease. * Other ...

Dental Care Alliance

Dental Hygienist

Delray Beach, FL

$37 - $48.75/hr

We are committed to providing comprehensive, personalized care in a warm and welcoming environment ... gum line. * Provides nutritional counseling, and self-care programs to prevent disease. * Other ...

Dental Care Alliance

Dental Hygienist

Delray Beach, FL · On-site

$37 - $48.75/hr

We are committed to providing comprehensive, personalized care in a warm and welcoming environment ... gum line. * Provides nutritional counseling, and self-care programs to prevent disease. * Other ...

Dental Care Alliance

Dental Hygienist

Delray Beach, FL · On-site

$37 - $48.75/hr

We are committed to providing comprehensive, personalized care in a warm and welcoming environment ... gum line. * Provides nutritional counseling, and self-care programs to prevent disease. * Other ...

Dental Care Alliance

Dental Hygienist

Delray Beach, FL · On-site

$37 - $48.75/hr

We are committed to providing comprehensive, personalized care in a warm and welcoming environment ... gum line. * Provides nutritional counseling, and self-care programs to prevent disease. * Other ...

Dental Care Alliance

Dental Hygienist

Delray Beach, FL

$37 - $48.75/hr

We are committed to providing comprehensive, personalized care in a warm and welcoming environment ... gum line. * Provides nutritional counseling, and self-care programs to prevent disease. * Other ...

Dental Care Alliance

Dental Hygienist

Delray Beach, FL · On-site

$37 - $48.75/hr

We are committed to providing comprehensive, personalized care in a warm and welcoming environment ... gum line. * Provides nutritional counseling, and self-care programs to prevent disease. * Other ...

Dental Care Alliance

Dental Hygienist

Delray Beach, FL · On-site

$37 - $48.75/hr

We are committed to providing comprehensive, personalized care in a warm and welcoming environment ... gum line. * Provides nutritional counseling, and self-care programs to prevent disease. * Other ...

GGI ALL

Behavioral Health Technician

West Palm Beach, FL · On-site

$15.75 - $19.25/hr

This role does not independently diagnose, prescribe, or provide clinical counseling, but works as ... Manage the phone line during weekend, evening, overnight, or other assigned shifts and communicate ...

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All JobsWarm Line Counselor JobsOvernight Warm Line Counselor JobsOvernight Warm Line Counselor Jobs in Boca Raton, FL

Overnight Warm Line Counselor information

See Boca Raton, FL salary details

$16

$27

$45

How much do overnight warm line counselor jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for overnight warm line counselor in Boca Raton, FL is $27.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.92 and $31.92 per hour, depending on experience, location, and employer.

What is the difference between Overnight Warm Line Counselor vs Crisis Hotline Counselor?

AspectOvernight Warm Line CounselorCrisis Hotline Counselor
Required CredentialsHigh school diploma or equivalent; some roles may require mental health certificationHigh school diploma or equivalent; often requires crisis intervention training
Work EnvironmentRemote or community-based, overnight shifts, informal settingCall centers, emergency services, 24/7 hotlines, often in a formal setting
Employer & IndustryNonprofits, mental health organizations, community servicesEmergency services, mental health agencies, government programs

Overnight Warm Line Counselors provide peer support during overnight hours, focusing on emotional well-being in a less crisis-driven context. Crisis Hotline Counselors handle urgent mental health crises, often requiring specialized training. Both roles involve supporting individuals in distress but differ in scope, environment, and urgency.

What is an overnight warm line counselor?

An Overnight Warm Line Counselor is a mental health professional or trained peer who provides non-emergency emotional support over the phone during nighttime hours. They listen to callers who may be experiencing stress, loneliness, or mild mental health concerns, offering empathy and guidance. Unlike crisis hotlines, warm lines are typically for individuals who need someone to talk to but are not in immediate danger. The counselor's role is to provide a safe, supportive space and resources if needed, helping callers feel less isolated during overnight hours.

What unique challenges might I face as an overnight warm line counselor, and how can I prepare for them?

As an Overnight Warm Line Counselor, you may encounter challenges such as managing fatigue during late-night shifts, responding to callers experiencing acute emotional distress, and working with limited on-site supervision. It's important to develop strong self-care routines, maintain healthy sleep habits outside of your shift, and utilize peer support or debriefing opportunities your organization provides. Staying familiar with referral resources and crisis protocols will help you provide effective support to callers while maintaining your own well-being.

What are the key skills and qualifications needed to thrive as an overnight warm line counselor?

To thrive as an Overnight Warm Line Counselor, you need strong active listening skills, crisis intervention training, and typically a background in psychology, social work, or peer support. Familiarity with call center software, documentation systems, and knowledge of community resources are common technical requirements. Emotional resilience, empathy, and effective communication are critical soft skills for providing support during late-night hours. These skills are essential to ensure callers in distress receive compassionate, timely assistance and are directed to appropriate resources.
What are popular job titles related to Overnight Warm Line Counselor jobs in Boca Raton, FL? For Overnight Warm Line Counselor jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Overnight Warm Line Counselor jobs in Boca Raton, FL look for? The top searched job categories for Overnight Warm Line Counselor jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Overnight Warm Line Counselor jobs? Cities near Boca Raton, FL with the most Overnight Warm Line Counselor job openings:
Overnight Warm Line Counselor jobs near you

Temporary National Crisis Center Line Intake Support - Miami,FL

Sandy Hook Promise

Miami, FL • On-site

$21.63/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Temporary National Crisis Center Line Intake Support
*must be based in Miami,FL*
Department/Team: Crisis Center
Salary: $21.63/hour with an increase in pay once the training period is completed.
FLSA Status: Non-Exempt
Expected Start Date: ASAP
Location: Miami, Florida, Full-time,In-person
About Sandy Hook Promise
Sandy Hook Promise (SHP) envisions a future where all children are free from school shootings and other acts of violence. As a national nonprofit organization, SHP's mission is to educate and empower youth and adults to prevent violence in schools, homes, and communities. Creators of the lifesaving, evidence-informed Know the Signs prevention programs, SHP teaches the warning signs of someone who may be in crisis, socially isolated, or at-risk of hurting themselves or others and how to get help. SHP also advances school safety, youth mental health, and responsible gun ownership at the state and federal levels through nonpartisan policy and partnerships.
SHP is led by several family members whose loved ones were killed in the tragic mass shooting at Sandy Hook Elementary School on December 14, 2012.
Commitment to Belonging, Community, Engagement, and Respect
SHPstrives to ensure its culture and work environment reflect the values ofbelonging, community, engagement and respect. We actively seek to understand and respond to the diverse perspectives and lived experiences of individuals across socioeconomic backgrounds, rural and urban communities, and diversity of thought, in addition to traditional protected categories.We are committed to ensuring that every SHP employee feels heard, valued, and a true sense of belonging. SHP encourages individuals who share our commitmentto these core values and to our mission to apply.
About the Role
his is a temporary position for 3-6 months.
The National Crisis Line Intake Support will monitor, receive, analyze, triage, and deliver tips submitted to the Center, from school districts across the US. The Crisis Support must utilize critical thinking skills and information-gathering techniques to procure and disseminate the most accurate and actionable information possible to clients. As such, this position requires the ability to conduct thoughtful analyses under pressure and to clearly identify and articulate relevant information with clients and supervisors. The National Crisis Line Intake Support will report to the Crisis Center Assistant Manager, Manager, and Director.
Working Conditions, Location, and Schedule
  • This is a temporary full-time in-person position requiring a commitment of at least 40 hours per week.
  • This is a temporary position for the months of April through August 2026.
  • Regular overtime, including evenings or weekends, are also available and will be compensated accordingly. We are a 24/7/365 center.
  • Counselors must also be available to travel locally as needed.
  • The nature of this role requires full time professional work time and efforts. Additional employment could potentially interfere with the day to day schedule requisites outlined below. Please consider this when applying for the role.
  • Shifts Available (availability for all shifts is a must):
    • Morning: 7:30 am - 4:30 pm
    • Daytime: 12:00 pm - 8:00 pm
    • Daytime: 12:00 pm-10 pm
    • Mid-Shift: 4:00 pm - 1:00 am
    • Evening Shift: 6:00 pm - 3:00 am
    • Overnight: 11:45 pm - 8:15 am
    • Overnight: 12:00 am - 8:00 am.
    • Overnight: 12:00 am - 10:00 a
Job Responsibilities Include (but are not limited to):
  • Confidently navigate and utilize all tip/alert management platforms including the account management upside (training will be provided).
  • Ability to act rationally and decisively in high-stress or time-sensitive situations.
  • Understand crisis counseling and effective information gathering basics to create and maintain rapport with tipsters.
  • Engage genuinely with end users (tipsters) to build trust and gather information.
  • Utilize strong analytical skills to derive pertinent information in support of successful tip outcome.
  • Build, promote, and maintain collaborative relationships with the Say Something Anonymous reporting client.
  • Multitask/prioritize responsibilities (work within several different web applications while using effective communication skills at a given time).
  • Accurately and concisely communicate with clients, stakeholders, senior management and staff.
  • Have a basic understanding of data literacy and willingness to use and refer to data.
  • Ensure timely response, analysis, prioritization, processing, and delivery of tips, alerts and their system wide notification platforms.
  • Perform regular, in-depth account management, tip audits and peer/self-performance evaluations.
  • Promote the values and mission of Sandy Hook Promise, the SS-ARS program.
  • Work and collaborate with teammates from across the organization as necessary.
  • Other duties as identified given organizational needs.
Desired Skills and Experience
  • Bachelor's Degree in Social Work, Psychology, Human Services, Criminal Justice, Education, Communications, and/or two years' experience in related fields.
  • Proven analytical, problem-solving, organizational, typing and prioritization skills.
  • Outstanding written and oral communication skills (execution of proper English grammar, usage, and mechanics).
  • Demonstrated attention to detail and accuracy.
  • Self-starter with positive energy and flexibility in a fast-paced environment.
  • Proficiency in Microsoft Office applications, including Teams, Word and Excel and other relevant software.
  • A commitment to SHP's vision and values.
Benefits and Salary Range
The National Crisis Center is 24/7/365, therefore it is an hourly position with shift differential. The starting rate for the Crisis Line Intake Support is $21.63/hour with an increase in pay once the training period is completed.
  • SHP offers a competitive benefits package, including:
    • Unlimited PTO
    • Paid holidays and 10 days sick leave
    • Paid parental leave
    • Health, dental, and vision
    • Employer paid life insurance and short- and long-term disability
    • 401k match
    • Professional development stipend
    • Wellness & mental health support
    • Employer Paid Employee Assistance Program.
Additional Information
  • We will be reviewing applications regularly.
Equal Opportunity Employment
SHP is proud to be an equal opportunity employer. We strive to be an employer of choice: where a diverse mix of talented people want to come and do their best work. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other protected characteristic. We are focused on promoting diversity, multiculturalism, and inclusion and believe deeply in having a workforce comprised of people of all beliefs and backgrounds who seek to prevent gun violence and stop the tragic loss of life. Members of all under-represented groups are encouraged to apply.

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