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Overnight Virtual Customer Success Manager Jobs in Spring, TX

TDIndustries

Client Success Manager

Houston, TX · On-site

Track and analyze key client metrics, including response times, work order completion, and customer ... management, customer success, or service delivery-preferably within facilities services ...

Addison Group

Client Success Manager

Houston, TX · On-site

$75K - $85K/yr

Client Success Manager Location: Remote (U.S.) Pay Range: $75,000 - $85,000 / year Benefits: This ... Utilize CRM and project management platforms to manage workflows, reporting, and account activity.

Addison Group

Client Success Manager

Houston, TX · Remote

$75K - $85K/yr

Client Success Manager Location: Remote (U.S.) Pay Range: $75,000 - $85,000 / year Benefits: This ... Utilize CRM and project management platforms to manage workflows, reporting, and account activity.

New

Weatherford

CUSTOMER SUCCESS SPECIALIST

Houston, TX · On-site

Customer Success Specialist for Digital Products The Customer Success Specialist for Digital ... Roles & Responsibilities Customer Relationship Management * Own and maintain strong, long-term ...

Qwikkit

Customer Success Specialist

Houston, TX

Since 2017, we've helped property owners, general contractors, and property managers modernize ... Lead customer education and training sessions (virtual or in-person). * Maintain high customer ...

Posted today

IMPACT DIRECTORS LLC

Client Success Manager

Houston, TX · On-site

$16 - $18/hr

Client Success Manager Houston, Texas Impact Directors LLC Full-Time Position Pay: $16.00 - $18.00 ... Familiarity with CRM systems, online business platforms, and digital communication tools is ...

IMPACT DIRECTORS LLC

Client Success Manager

Houston, TX · On-site

$16 - $18/hr

Client Success Manager Houston, Texas Impact Directors LLC Full-Time Position Pay: $16.00 - $18.00 ... Familiarity with CRM systems, online business platforms, and digital communication tools is ...

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All JobsCustomer Success JobsOvernight Virtual Customer Success Manager JobsOvernight Virtual Customer Success Manager Jobs in Spring, TX

Overnight Virtual Customer Success Manager information

See Spring, TX salary details

$28.9K

$73.9K

$124.6K

How much do overnight virtual customer success manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for overnight virtual customer success manager in Spring, TX is $73,918.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,900.00 and $88,100.00 per year, depending on experience, location, and employer.

What is the difference between Overnight Virtual Customer Success Manager vs Virtual Customer Support Specialist?

AspectOvernight Virtual Customer Success ManagerVirtual Customer Support Specialist
CredentialsTypically requires experience in customer success, relevant certifications (e.g., CS certifications), and industry knowledgeOften requires basic customer service skills, sometimes certifications in support tools or communication
Work EnvironmentRemote, overnight shifts, proactive engagement with clients, strategic focusRemote, flexible hours, reactive support, troubleshooting and issue resolution
Employer & Industry UsageUsed by SaaS, tech, and service companies focusing on customer retentionCommon across retail, tech, and service industries for handling customer inquiries

The Overnight Virtual Customer Success Manager focuses on proactive client engagement and retention during overnight hours, requiring industry experience and strategic skills. In contrast, the Virtual Customer Support Specialist handles reactive customer inquiries, troubleshooting, and support tasks, often with less emphasis on strategic account management.

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For Overnight Virtual Customer Success Manager jobs in Spring, TX, the most frequently searched job titles are:

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Overnight Virtual Customer Success Manager jobs near you

Head of Customer Success

Heavy Construction Systems Specialists Inc

Houston, TX • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

We are HCSS. For the last 40 years, we have been developing software to help construction companies streamline their operations. Based in Sugar Land, TX, our mission is helping customers achieve excellence through our proven customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees. With this mission at the core of everything we do, HCSS is a pioneer and leader in the construction software space and a consistently recognized employer. We have earned Best Companies to Work for in Texas honors for 18 consecutive years and have been named a USA Today Top Workplace. HCSS has also been recognized by Built In as a Best Place to Work in Greater Houston and by Construction Executive for our technology innovation, reflecting our strong culture, industry leadership, and commitment to excellence.
WHO WE NEED:
Partnering with the CCO, you will own the execution of our Customer Success strategy through a period of rapid growth - driving retention (GRR), maturing our CS Operations/Analytics capabilities, and building a team that delivers measurable outcomes. You'll build on our reputation for excellent customer support, operating comfortably with customers, your team, and executive leadership alike, with fluency in the financial mechanics of retention (GRR, NRR, ACV, renewal economics).
Qualifications:
  • Renewals ownership and multi-product portfolio experience
  • 5+ years of progressive leadership experience in Customer Success or a related customer-facing function, including experience managing people managers (not just individual contributors)
  • Fluency with tools like Gainsight and Salesforce, with a track record of setting tooling strategy
  • Analytically fluent, able to question and validate retention analysis, distinguish correlation from causation, and identify root-cause drivers
  • Self-actualized and committed to continuous improvement in all processes and team operations
  • Expert communication skills, with the ability to hold C-level customer conversations that advance the relationship and move business forward for both parties
  • Strong SaaS business acumen, decisive execution, and cross-functional collaboration skills
  • Financially literate, comfortable with budget planning, GRR, and renewal economics
  • Proven experience in enterprise B2B SaaS, where product adoption is driven top-down. Understands how to navigate complex, multi-stakeholder environments and drive utilization through organizational change management rather than individual end-user (Product-Led Growth) motions
Preferred Qualifications:
  • 2+ years leading a $250M+ SaaS Customer Success organization
  • MBA or advanced business degree, or an industry-recognized Customer Success credential (e.g., Certified Customer Success Manager (CCSM) or Gainsight Certified Administrator)
Role Responsibilities:
Strategic Execution & Scale
  • Translate the CCO's vision into strategy and initiatives, ensuring the organization is set up correctly to execute and drive results
  • Design a team structure that can absorb fast growth across a multi-product portfolio and complex, multi-stakeholder B2B accounts.
  • Build execution plans that turn strategy into real operational change at scale.
  • Review and adjust plans as the business evolves, staying ahead of change rather than reacting to it.
  • Maintain a direct pulse on the customer base by regularly connecting with them to deeply understand their workflows, pain points, and business realities, using these frontline insights to inform and validate your strategic execution.
Center of Excellence
  • Evolve our Customer Success practices as we scale, focusing the team on high-value work: achieving customer goals and expanding the value of our products and services to drive customer lifetime value.
  • Define, model, and reinforce a department-wide culture that is customer-obsessed, outcome-focused, collaborative, and accountable.
  • Establish standard practices, playbooks, and workflows with the CS Leadership team to proactively anticipate and address emerging customer needs.
  • Strengthen account transitions and the end-to-end customer journey, ensuring clear ownership, seamless transitions, and early visibility into risk.
  • Set the tooling strategy for our broader technology stack. Proactively evaluate and implement new technologies to drive efficiency, scalability, and predictive capabilities that anticipate emerging customer needs.
Data-Driven Insight
  • Mature our health scoring, retention forecasting, and root-cause reporting, giving the business a credible view of account health and potential risks.
  • Lead variance analysis on GRR/renewal performance and communicate it credibly to stakeholders, explaining what's driving gaps, not just reporting the number.
  • Turn department performance into a clear, visual story for leadership with the data and the narrative behind it.
Cross-Functional Collaboration & Strategic Relationships
  • Partner in annual budget planning and informing renewal forecast assumptions.
  • Build a network of customer advocates and resolve cross-departmental friction independently.
  • Drive Net Dollar Retention (NRR) by identifying opportunities for expansion where our products deliver tremendous value to customers, and by actively generating and passing high-quality leads to the Sales department.
  • Partner with Implementation and Product Management to turn customer signals into action through a standing feedback loop.
  • Serve as the ultimate escalation point for the broader Customer Success team, proposing end-to-end resolutions structured for mutual benefit.
  • Engage strategically with various departments to drive customer advocacy programs such as Customer Advisory Boards (CABs) and HCSS Champions Program.
  • Collaborate with Marketing to build a systematic approach for cultivating referenceable customers, ensuring the CS team consistently identifies and flags high-value outcomes to be developed into public case studies and success stories
Key Performance Indicators:
  • As the Director of Customer Success, your impact will be measured by a combination of financial outcomes, operational maturity, and customer advocacy. Your primary KPIs include:
  • Renewal & Churn: Gross Retention Rate (GRR) and Churn ($ and %) against plan, with clear visibility of at-risk ARR and mitigation status.
  • Expansion / Qualified Leads: Expansion (NRR) contributed or influenced by the team.
  • Top-Down Adoption & Advocacy: Successful organizational change management milestones, and the volume of referenceable accounts generated for Marketing case studies.
  • Coverage Metrics: C-Suite Relationships, High-Risk Accounts, Success Plan Reviews, EBRs, Value Unlock Sessions, health score coverage, and updates.
Travel Requirements:
Limited travel. Required to be in office Tues/Wed
BENEFITS & PERKS:
Part of our mission is to provide a great life for our employees. We believe that when our people are happy, they do their best work. Some of the benefits and perks we offer include:
  • Flexible hybrid schedule
  • Medical, dental, and vision coverage with company-paid and employee-paid options
  • Paid holidays, sick days, and personal time off
  • Employee Resource Groups (ERGs) that foster connection and inclusion
  • On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
  • Dog-friendly campus and WiFi-accessible courtyards
  • 401(k) with a 5% company match
  • Coverage for employee professional development and wellness
  • And more!

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