1

Overnight Virtual Customer Success Manager Jobs in Blue Ridge, TX

Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate ... The Customer Success Manager is responsible for building and maintaining strong relationships ...

Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service We are looking for a Customer Success Manager to own the full customer lifecycle for Ryan software customers, from post-sale ...

Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service We are looking for a Customer Success Manager to own the full customer lifecycle for Ryan software customers, from post-sale ...

Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service We are looking for a Customer Success Manager to own the full customer lifecycle for Ryan software customers, from post-sale ...

What We Are Looking For HALOS is seeking an experienced Customer Success Manager (CSM) to own adoption, utilisation, and commercial outcomes across a region of customers focused primarily in Field ...

Customer Success Manager

Frisco, TX · On-site

$100K - $120K/yr

The Customer Success Manager is the face of Nevoya to every client and broker we work with. This is a revenue protecting, relationship deepening role: make every interaction so reliable and ...

The Customer Success Manager is the face of Nevoya to every client and broker we work with. This is a revenue protecting, relationship deepening role: make every interaction so reliable and ...

Position Summary Talent Pathway is seeking a driven, client-focused Customer Success Manager to join our team in Frisco, Texas. This role involves presenting and positioning our premier SaaS solution ...

As a Customer Success Manager, you will be crucial in ensuring our customers achieve their desired outcomes with our products/services. You will be our customers' primary point of contact ...

About the Job The Senior Customer Success Manager is the strategic anchor of the customer relationship -- responsible for driving adoption, value realization, and proactive retention across a ...

next page

Showing results 1-20

Overnight Virtual Customer Success Manager information

See Blue Ridge, TX salary details

$29.5K

$75.5K

$127.2K

How much do overnight virtual customer success manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for overnight virtual customer success manager in Blue Ridge, TX is $75,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $89,900.00 per year, depending on experience, location, and employer.

What is the difference between Overnight Virtual Customer Success Manager vs Virtual Customer Support Specialist?

AspectOvernight Virtual Customer Success ManagerVirtual Customer Support Specialist
CredentialsTypically requires experience in customer success, relevant certifications (e.g., CS certifications), and industry knowledgeOften requires basic customer service skills, sometimes certifications in support tools or communication
Work EnvironmentRemote, overnight shifts, proactive engagement with clients, strategic focusRemote, flexible hours, reactive support, troubleshooting and issue resolution
Employer & Industry UsageUsed by SaaS, tech, and service companies focusing on customer retentionCommon across retail, tech, and service industries for handling customer inquiries

The Overnight Virtual Customer Success Manager focuses on proactive client engagement and retention during overnight hours, requiring industry experience and strategic skills. In contrast, the Virtual Customer Support Specialist handles reactive customer inquiries, troubleshooting, and support tasks, often with less emphasis on strategic account management.

What job categories do people searching Overnight Virtual Customer Success Manager jobs in Blue Ridge, TX look for? The top searched job categories for Overnight Virtual Customer Success Manager jobs in Blue Ridge, TX are:
What cities near Blue Ridge, TX are hiring for Overnight Virtual Customer Success Manager jobs? Cities near Blue Ridge, TX with the most Overnight Virtual Customer Success Manager job openings:

Customer Success Manager

Cyberbit

Dallas, TX • On-site

Full-time

Re-posted 14 days ago


Job description

Cyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!
Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals in industry-standard detection, response, and attack mitigation techniques. The Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, driving adoption and outcomes leading to renewals, expansion, advocacy, and solution growth opportunities.
The ideal candidate will be genuinely curious about customers’ business needs, have a strong cyber technical background, and prior experience in customer success management for SaaS products. Additionally, you will serve as the liaison between the customer and the Cyberbit ecosystem, providing continuous feedback to Product Management, Engineering, Professional Services, and others.

Responsibilities
  • Develop customer success processes, metrics, and playbooks for the Cyberbit Cloud Range product.
  • Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed and collaborate closely with Cyberbit team members to promote renewals and expansion opportunities
  • Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS, and gather other feedback.
  • Document analyze and track interactions identifying blockers and risk within the customer journey and communicating those risks to Product Management.
  • Lead new customers’ onboarding process, including configuration and user orientation via Train-the-Trainer course delivery, as well as post-go-live support
  • Develop learning paths for customers from beginner courses to advanced incident response scenarios, according to customer goals.
  • Develop and maintain strong relationships at all levels within the customer organization.
  • Gain technical proficiency with Cyberbit product, content, and use cases.
  • Be the customer's technical point of contact throughout the entire customer life cycle (implementation, adoption, proficiency, expansion, renewal) and represent the voice of the customer to provide input into the product, marketing, and sales process
  • Collaborate with customers to develop, deliver, and execute customer success plans which outline critical success factors.
  • Drive customer adoption through training and development of best practices to continually create incremental value.
  • Monitor the adoption and usage rates of assigned accounts.

Requirements:
  • At least 5 years of relevant work experience in a customer-facing success, professional services, or account management role.
  • Proven work experience at a Cyber SaaS organization.
  • Cybersecurity knowledge and familiarity with security operations, methodologies, and products- Strong advantage
  • Strong technical and problem-solving skills.
  • Proven track record in delivering great value to customers.
  • Self-motivated, proactive team player, self-learning ability.
  • Exceptional communication skills, highly organized, collaborative detail-oriented, and interpersonal skills.
  • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
  • Results-driven mentality
  • Strong analytical skills, with the ability to translate data into insights.
  • Experience Microsoft Excel - a strong advantage
  • Cyber training experience - a strong advantage
  • Familiarity with a startup environment, Flexible approach, ability to operate effectively under uncertainty, and frequent change.