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Overnight Virtual Customer Success Manager Jobs in Riverside, CA

nimble

Client Success Manager, RCM

Irvine, CA

The Client Success Manager is responsible for the overall management, servicing, and profitability ... Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the ...

Bakertilly

Senior Associate, Customer Success

Irvine, CA · On-site

$57K - $97K/yr

The Senior Associate, Customer Success will be responsible for aiding adoption of the ERP software ... Build quotes, statements of work, and manage pricing for existing customers. * Regular Customer ...

Onsite Computing

IT Technical Account Manager

Corona, CA · On-site

$30 - $36/hr

Certified Customer Success Manager (CCSM) * Combination of the following technical certifications: * MS-900 Microsoft 365 Certified: Fundamentals * Azure-900 Microsoft Certified: Azure Fundamentals

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All JobsCustomer Success JobsOvernight Virtual Customer Success Manager JobsOvernight Virtual Customer Success Manager Jobs in Riverside, CA

Overnight Virtual Customer Success Manager information

See Riverside, CA salary details

$33.9K

$86.7K

$146.1K

How much do overnight virtual customer success manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for overnight virtual customer success manager in Riverside, CA is $86,658.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $103,300.00 per year, depending on experience, location, and employer.

What is the difference between Overnight Virtual Customer Success Manager vs Virtual Customer Support Specialist?

AspectOvernight Virtual Customer Success ManagerVirtual Customer Support Specialist
CredentialsTypically requires experience in customer success, relevant certifications (e.g., CS certifications), and industry knowledgeOften requires basic customer service skills, sometimes certifications in support tools or communication
Work EnvironmentRemote, overnight shifts, proactive engagement with clients, strategic focusRemote, flexible hours, reactive support, troubleshooting and issue resolution
Employer & Industry UsageUsed by SaaS, tech, and service companies focusing on customer retentionCommon across retail, tech, and service industries for handling customer inquiries

The Overnight Virtual Customer Success Manager focuses on proactive client engagement and retention during overnight hours, requiring industry experience and strategic skills. In contrast, the Virtual Customer Support Specialist handles reactive customer inquiries, troubleshooting, and support tasks, often with less emphasis on strategic account management.

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Overnight Virtual Customer Success Manager jobs near you

Client Success Manager, RCM

Nimble Solutions

Irvine, CA • On-site

Full-time

Re-posted 10 days ago

Job description

Job Type
Full-time
Description
Why work at nimble?
This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience working closely with Executive leadership. As an organization, we are in high-growth mode through acquisition with a laser focus on positive culture building!
Who we are!
nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join more than 1,100 surgical organizations that trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle.
The Client Success Manager is responsible for the overall management, servicing, and profitability of assigned client accounts and for meeting established objectives for their portfolio of clients. The Client Service Manager is responsible for organizing, managing, coordinating, and communicating activities of the account to invested parties. This role functions as an account executive and as the primary liaison between their assigned clients and nimble Solutions, and is responsible for coaching and developing team members in delivering quality client service.
What you'll be doing!
  • Serve as the primary point of contact for assigned clients and promptly respond to all client inquiries
  • Engage in regular client interaction via e-mail, conference calls, and in-person visits to ensure customer satisfaction
  • Interface with assigned client service staff to ensure the appropriate preparation, analysis, and presentation of all client deliverables, ensuring their accuracy and overall quality
  • Proactively identifies potential problems with client performance before they occur and develops and implements a plan to eliminate future occurrences
  • Ensures that all appropriate resources are available and utilized effectively to maximize account performance
  • Monitors, evaluates, and reports on billing effectiveness/cash flow, and makes recommendations to increase productivity and profitability
  • Remains current on payment trends and coding, and payer requirement changes. Acts upon variances to explain, correct, or enact desired process improvements
  • Generates client standard and ad hoc reports to clients, including commentary on the value nimble provides the client

Requirements
Who You Are:
  • Solid background in all aspects of physician revenue cycle management. This should include at least two years in accounts receivable, coding, or payer contracting. ASC billing experience preferred
  • Proficient knowledge of third-party billing and claims processing procedures. This should include a solid understanding of the current regulatory environment
  • Experience using Practice Management and EMR systems as it relates to production and client reporting.
  • Strong analytical and critical thinking skills
  • Strong communication skills, verbal and written
  • Ability to work with a high degree of independence; must be proactive
  • Proven client relationship skills; must be able to work effectively with physicians and senior management

Key Competencies
Drives Results. Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Readily takes action on challenges, identifies and seizes new opportunities; Leads others to persist despite setbacks or obstacles; Establishes clear responsibilities and processes for monitoring work and measuring results.
Communicates Effectively. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions; Picks up on situational cues and adapts personal, interpersonal, and leadership behavior to fit.
Quality Decision-making. Makes sound decisions, even in the absence of complete information; Considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up in driving appropriate decisions for the organization based on sound risk/reward analysis.
Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers marketing messaging and solutions that meet customer expectations.

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