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Overnight Triage Engineer Jobs (NOW HIRING)

Stbancorp

Product Engineer

North, SC · On-site

Lead technical root-cause analysis (RCA) and defect triage; implement technical corrective actions ... Traveling 0-10%, overnight stays 0-10%. Primary parts of the body involved include fingers, thumb ...

S and T Bank

Product Engineer

Indiana, PA · On-site

Lead technical root-cause analysis (RCA) and defect triage; implement technical corrective actions ... Traveling 0-10%, overnight stays 0-10%. Primary parts of the body involved include fingers, thumb ...

Amazon

Senior Applied Scientist, AWS Security

Herndon, VA · On-site

$117K - $161K/yr

... engineers to bring models from research into production systems that operate 24/7/365. You will be ... A day in the life You start by reviewing model performance dashboards for overnight incident triage ...

Amazon

Senior Applied Scientist, AWS Security

Herndon, VA

$117K - $161K/yr

... engineers to bring models from research into production systems that operate 24/7/365. You will be ... A day in the life You start by reviewing model performance dashboards for overnight incident triage ...

Amazon

Senior Applied Scientist, AWS Security

Herndon, VA

$117K - $161K/yr

... engineers to bring models from research into production systems that operate 24/7/365. You will be ... A day in the life You start by reviewing model performance dashboards for overnight incident triage ...

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How much do overnight triage engineer jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for overnight triage engineer in the United States is $38.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $45.43 per hour, depending on experience, location, and employer.
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Overnight Triage Engineer jobs near you

Field Service Engineer

HUDSON LAB AUTOMATION

Sunnyvale, CA

$85K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 24 days ago

Job description

Summary

The Field Service Engineer (FSE) is responsible for the installation, maintenance, troubleshooting, and repair of Hudson Lab Automation systems and devices at customer sites. This customer-facing role is essential to ensuring product reliability, customer satisfaction, and long-term success with Hudson’s lab automation solutions.

Key Responsibilities

  • Install, troubleshoot, repair, and maintain the full range of Hudson Lab Automation systems and devices.
  • Provide rapid response to customer support requests, including initial triage and troubleshooting of reported product issues.
  • Accurately and promptly document service case activities, issues, and resolutions.
  • Collaborate with Sales partners to deliver best-in-class customer service.
  • Train customers in routine operation of hardware and software.
  • Develop customer relationships though proactive and collaborative communication to ensure customer engagement, customer referrals, and overall customer success with our products.
  • Regularly author service documentation and contribute knowledge base articles for technical support and servicing, and troubleshooting techniques.
  • Complete ongoing training and development for continuous improvement and further expansion of service skills and delivery.
  • Manage and maintain field service spare parts and a service inventory accurately.

Required Skills

  • Ability to troubleshoot complex issues in a timely manner.
  • Proactive and collaborative approach to customer-focused issue resolution.
  • Excellent written and verbal communication skills, with the ability to explain technical and non-technical information to customers and colleagues at multiple organizational levels.
  • Strong organizational and time management skills, ensuring achievement of tasks and objectives, and completion of all aspects of service call handling and documentation.
  • Exceptional customer service skills with the ability to communicate sensitive information to customers and to address interpersonal conflict appropriately and with a professional demeanor.

Qualifications

  • Bachelor’s degree in electromechanical technology, life sciences, engineering, or related field, or equivalent certification and experience in lieu of degree.
  • Minimum of 2 years of experience in a field service or customer-facing support role.
  • Experience with laboratory automation products strongly preferred, including robotics, liquid handling systems, protein crystallization instruments, and colony pickers.
  • Knowledge of computer communications protocols (TCP/IP, RS232).
  • Ability to travel weekly to customer sites, including >50% domestic overnight travel and occasional international travel.
  • The role may be based in California or Oregon, with a preference for candidates located in the San Francisco Bay Area, San Diego, CA, or Portland, OR, to support customer coverage.
  • Valid driver’s license.

What We Offer

  • Competitive compensation that includes bonus eligibility.
  • Comprehensive benefits package, including medical, dental and vision insurance, plus 401(k) retirement plan.