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Overnight Tier 1 Helpdesk Jobs in Augusta, GA (NOW HIRING)

Taco Bell

Overnight Shift Leader

Aiken, SC · On-site

$11.75 - $14.50/hr

We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has ... Tackle Problems and Seek Help When Needed: Take initiative to address challenges and provide ...

Taco Bell

Overnight Shift Leader

Aiken, SC

$11.75 - $14.50/hr

We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has ... Tackle Problems and Seek Help When Needed: Take initiative to address challenges and provide ...

Adler Pelzer USA

Maintenance Technician

Thomson, GA

Maintenance Technician Adler Pelzer Group - a growing global Tier One supplier of Acoustic and Soft ... help Flexibility Inspired to perform well when granted the ability to set your own schedule and ...

Taco Bell

Overnight Team Member

Aiken, SC

$10.25 - $13.50/hr

We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has ... helping you plan for your future. * Insurance options, including medical, dental, and vision ...

Taco Bell

Overnight Team Member

Aiken, SC

$10.25 - $13.50/hr

We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has ... helping you plan for your future. * Insurance options, including medical, dental, and vision ...

Meta

Network Engineer, Foundations and Support

Aiken, SC · On-site

$107K - $159K/yr

Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our vision of all Tier-1 faults in the network being fully ...

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All JobsOvernight Tier 1 Helpdesk JobsOvernight Tier 1 Helpdesk Jobs in Augusta, GA

Overnight Tier 1 Helpdesk information

See Augusta, GA salary details

$20.2K

$59.3K

$111.4K

How much do overnight tier 1 helpdesk jobs pay per year?

As of May 27, 2026, the average yearly pay for overnight tier 1 helpdesk in Augusta, GA is $59,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $73,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Tier 1 Helpdesk, and why are they important?

To thrive as an Overnight Tier 1 Helpdesk, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a relevant associate’s degree or equivalent experience. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is typically required. Strong communication, active listening, and the ability to remain calm under pressure are important soft skills for this role. These abilities ensure timely resolution of user issues, maintain service quality during off-hours, and support smooth IT operations around the clock.

What are the unique challenges of working as an Overnight Tier 1 Helpdesk technician, and how can I prepare for them?

Working overnight as a Tier 1 Helpdesk technician often means handling technical issues during off-peak hours, which can include troubleshooting critical incidents with limited in-house support. You may need to work independently, prioritize urgent requests, and manage your time effectively while maintaining a high standard of customer service. Adjusting to a night schedule can be challenging, so establishing a consistent sleep routine and practicing strong self-care are important. Collaboration with day-shift teams via thorough documentation and clear handoffs is also key to ensuring seamless service for clients.

What are Overnight Tier 1 Helpdesk jobs?

Overnight Tier 1 Helpdesk jobs involve providing basic technical support and troubleshooting to customers or employees during overnight hours. These roles typically serve as the first point of contact for IT-related issues, such as password resets, connectivity problems, and software or hardware questions. Tier 1 helpdesk staff follow scripts or documented solutions to resolve common problems and escalate more complex issues to higher-level support. Working overnight may also involve monitoring systems and responding quickly to incidents that arise outside regular business hours.

What is the difference between Overnight Tier 1 Helpdesk vs Night Shift Support Technician?

AspectOvernight Tier 1 HelpdeskNight Shift Support Technician
CertificationsCompTIA A+, Network+ often preferredSimilar certifications, often CompTIA A+
Work EnvironmentHelpdesk call centers, remote supportOn-site or remote technical support roles
Industry UsageIT service providers, corporate ITIT support, technical service companies
Job FocusHandling user issues, troubleshooting software/hardwareResolving technical problems, maintaining systems

Both roles involve technical support and require similar certifications. The main difference lies in the job focus: Overnight Tier 1 Helpdesk primarily handles user inquiries and basic troubleshooting via helpdesk systems, while Night Shift Support Technicians may perform more hands-on technical repairs and system maintenance. Both roles are essential in IT support operations, often working overnight shifts to ensure 24/7 service availability.

What are the most commonly searched types of Tier 1 Helpdesk jobs in Augusta, GA? The most popular types of Tier 1 Helpdesk jobs in Augusta, GA are:
What are popular job titles related to Overnight Tier 1 Helpdesk jobs in Augusta, GA? For Overnight Tier 1 Helpdesk jobs in Augusta, GA, the most frequently searched job titles are:
What job categories do people searching Overnight Tier 1 Helpdesk jobs in Augusta, GA look for? The top searched job categories for Overnight Tier 1 Helpdesk jobs in Augusta, GA are:
What cities near Augusta, GA are hiring for Overnight Tier 1 Helpdesk jobs? Cities near Augusta, GA with the most Overnight Tier 1 Helpdesk job openings:
Overnight Tier 1 Helpdesk jobs near you
System Administrator Level 1

System Administrator Level 1

IntelliGenesis

Augusta, GA • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 2 days ago

Job description

Job Duties:

  • Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
  • Manage the daily activities of configuration and operation of IT systems
  • Provide assistance to users in accessing and using IT systems
  • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolutions of problems
  • Provides support for the escalation and communication of status to agency management and internal customers
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning

Required Skills:

  • US Citizens Only
  • Active TS/SCI Clearance and Polygraph required
  • Minimum of five (5) years of experience as a System Administrator
  • Bachelors degree in a technical discipline
    • Five (5) years of additional System Administrator experience may be substituted for Bachelors degree
  • Must be CWIP Certified IAT II or higher
  • Security+ CE or equivalent

Compensation Range: $73,176.80 - $108,176.80

_____________________________________________________________________________________________________

Compensation ranges encompass a total compensation package and are a general guideline only and not intended as a guaranteed and/or implied final compensation or salary for this job opening. Determination of official compensation or salary relies on several different factors including, but not limited to: level of position, complexity of job responsibilities, geographic location, candidate’s scope of relevant work experience, educational background, certifications, contract-specific affordability, organizational requirements and alignment with local market data.

Our compensation includes other indirect financial components designed to support employees’ total well-being, which should be considered when evaluating our competitive benefits package. These monetary benefits include medical insurance, life insurance, disability, paid time off, maternity/paternity leave, 401(k) company match, training/education reimbursements and other work/life programs.

_____________________________________________________________________________________________________

IntelliGenesis is committed to providing equal opportunity to all employees and applicants for employment. The Company is an Equal Opportunity Employer (EOE), and as such, does not tolerate discrimination, retaliation, or harassment of its employees or applicants based upon race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or any other protected characteristic under local, state, or federal law in any employment practice. Such employment practices include, but are not limited to: hiring, promotion, demotion, transfer, recruitment, or recruitment advertising, selection, disciplinary action layoff, termination, rates of pay, or other forms of compensation and selection of training.

IntelliGenesis is committed to the fair and equal employment of individuals with disabilities. It is the Company’s policy to reasonably accommodate qualified individuals with disabilities unless the accommodation would impose an undue hardship on the organization. In accordance with the Americans with Disabilities Act (ADA) as amended, reasonable accommodations will be provided to qualified individuals with disabilities, when such accommodations are necessary, to enable them to perform the essential functions of their jobs or to enjoy the equal benefits and privileges of employment. This policy applies to all applicants for employment and all employees.

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