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Overnight Remote Chat Support Agent Jobs in Utah

Remote Insurance Agent

Salt Lake City, UT · On-site +1

$99K - $128K/yr

Whether you are already licensed or exploring a new career path, we provide the training, mentorship, tools, and support to help you succeed. This is a remote, commission-based opportunity with ...

Monitor and audit agent calls to provide trends and lessons learned to both agents and operations ... Time management and customer service skills How we will support you? - Remote Work - No commute ...

Showing results 21-40

Overnight Remote Chat Support Agent information

What is the difference between Overnight Remote Chat Support Agent vs Customer Service Representative?

AspectOvernight Remote Chat Support AgentCustomer Service Representative
Work EnvironmentRemote, night shifts, online chat platformsOffice or remote, day shifts, phone and in-person interactions
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or higher; communication skills
Industry UsageTech, e-commerce, telecom companiesRetail, banking, healthcare
Search & ComparisonOften searched for online chat roles with night shiftsBroader customer service roles, day shifts

The Overnight Remote Chat Support Agent primarily handles customer inquiries via online chat during night hours, often in tech or e-commerce sectors. In contrast, Customer Service Representatives typically work during daytime hours, using phone or in-person methods. While both roles require strong communication skills and similar credentials, their work environments and shift timings differ significantly.

What are the most commonly searched types of Remote Chat Support Agent jobs in Utah?

The most popular types of Remote Chat Support Agent jobs in Utah are:

What are popular job titles related to Overnight Remote Chat Support Agent jobs in Utah?

For Overnight Remote Chat Support Agent jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Overnight Remote Chat Support Agent jobs in Utah look for?

The top searched job categories for Overnight Remote Chat Support Agent jobs in Utah are:

What cities in Utah are hiring for Overnight Remote Chat Support Agent jobs?

Cities in Utah with the most Overnight Remote Chat Support Agent job openings:

Scaled Customer Success Manager | Fully Remote US

HireVue Inc

Sandy, UT • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago


Job description

Company Description
Hirevue is where hiring happens - transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue's end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe.
Job Description
As a Scaled Customer Success Manager (CSM) you will be responsible for driving adoption, retention and growth across a large portfolio of customers through proactive, structured, one to many engagement rather than traditional 1:1 account management. This role owns a segment of 200+ customers, using automated workflows and campaigns, group enablement sessions and data informed interventions to ensure every customer receives the right guidance at the right time. Success is measured by the CSM's ability to build and run scalable, repeatable programs that reach the portfolio efficiently, reserving 1:1 engagement only where it is most warranted.
What You'll Do
Account Management & Strategic Direction
  • Own adoption, retention and growth outcomes for a portfolio of 200+ mid market customers
  • Design and run scalable, repeatable programs to proactively drive progress towards desired business metrics and outcomes
  • Triage and respond to inbound customer queries and escalations
  • Keep account data accurate and current for the portfolio (Salesforce)
  • Lead initiatives with customers to drive positive Net Promoter and candidate experience scores
  • Build broad relationships with key account contacts and internal partners on the sales, product and engineering teams
  • Partner with the Hirevue Strategic Sales team to identify growth and expansion opportunities within your account base.

Subject Matter Expert / Advocate
  • Partner with customer on Hirevue product offerings, best practices & processes, and lead customers to effectively integrate Hirevue into those processes
  • Advocate for customers internally helping build and maintain strong partnerships with the sales, product management and marketing teams

Qualifications
What You Bring to the Table
  • Experience: 2+ years in Customer Success, Account Management, SaaS/Tech consulting, or project/change management.
  • Industry Savvy: Intermediate working knowledge of the Human Resources or Talent Acquisition Function a plus
  • Tech Stack: Proficiency with Salesforce and Microsoft Office Suite.
  • Experience in leading client relationships in software as a service or technology environments
  • Experience with sales, consulting, training, or leading new initiatives in a corporate environment
  • Experience in project/change management

Additional Information
All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go.
Flexible Paid Time Off / Medical, Dental, Vision / 12 Weeks Maternity & Adoption / 401K match
Click Here for US Benefits
This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings. CSMs are expected to travel occasionally (up to 30%) to support customer meetings, attend trade shows, etc. This may involve occasional overnight travel.
Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data.
Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.
Hirevue is NOT currently hiring in:
AK, HI, IA, ME, MS, NM or WV.
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