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Remote Mobile Text Chat Operator Jobs in Utah (NOW HIRING)

LVT

Technical Support Engineer II

American Fork, UT · On-site +1

Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on ... chat, or phone to coordinate resolution * Provide input to improve standard operating procedures ...

New

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$16 - $20/hr

Schedule flexibility * Remote work opportunities (after 90 days) TELEPHONE OPERATOR ... Use Apello's software to determine when and how to relay messages to our clients (phone, text ...

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$15 - $18.75/hr

Schedule flexibility * Remote work opportunities (after 90 days) TELEPHONE OPERATOR ... Use Apello's software to determine when and how to relay messages to our clients (phone, text ...

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$16 - $20/hr

Schedule flexibility * Remote work opportunities (after 90 days) TELEPHONE OPERATOR ... Use Apello's software to determine when and how to relay messages to our clients (phone, text ...

ACD Direct

Quality Assurance Specialist

Farmington, UT · Remote

$19/hr

Quality Assurance Specialist - Remote What do we do? ACD Direct, Inc. is an innovative, virtual ... Serve as a Subject Matter Expert (SME) for contact center standard operating policies and * Act as ...

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Remote Mobile Text Chat Operator information

What is a remote mobile text chat operator?

A Remote Mobile Text Chat Operator is a professional who communicates with clients or customers through text-based platforms, such as SMS or in-app chat, usually from a remote location. Their primary duties often include answering questions, providing customer support, engaging in casual conversation, or moderating chat rooms. This role typically requires good typing skills, strong communication abilities, and the capacity to handle multiple conversations at once. Operators may work for customer service companies, entertainment platforms, or online communities. The work schedule is often flexible, allowing operators to work from home.

What are the key skills and qualifications needed to thrive as a remote mobile text chat operator?

To excel as a Remote Mobile Text Chat Operator, you need strong written communication skills, fast and accurate typing abilities, and a high level of attention to detail, typically requiring a high school diploma or equivalent. Familiarity with chat platforms, CRM systems, and basic computer literacy are commonly expected. Exceptional customer service skills, professionalism, and the ability to multitask effectively make candidates stand out. These skills are crucial for providing timely, accurate, and engaging responses that ensure customer satisfaction and maintain the company's reputation.

What are some common challenges faced by remote mobile text chat operators, and how can they be managed effectively?

Remote Mobile Text Chat Operators often encounter challenges such as maintaining high-quality conversations during repetitive tasks, managing multiple chats simultaneously, and ensuring timely responses while working independently. To manage these effectively, operators can develop strong time management skills, use organizational tools to track active conversations, and take regular breaks to avoid burnout. Additionally, staying engaged with team chats or support channels can help operators stay connected and seek guidance when needed.

What is the difference between Remote Mobile Text Chat Operator vs Customer Service Representative?

AspectRemote Mobile Text Chat OperatorCustomer Service Representative
CredentialsBasic communication skills, sometimes prior experience in chat supportHigh school diploma or equivalent, customer service training often preferred
Work EnvironmentRemote, online chat platforms, flexible hoursRemote or on-site, phone and email support, standard or flexible hours
Industry UsageOnline chat support for various companies, tech, retail, servicesCustomer support across industries, including retail, telecom, finance

The main difference is that Remote Mobile Text Chat Operators focus specifically on providing support via text chat on mobile devices, often requiring quick typing skills and familiarity with chat platforms. Customer Service Representatives may handle multiple channels like phone, email, and chat, and may work in a broader range of industries. Both roles require strong communication skills, but the chat operator role is more specialized for mobile text interactions.

What are popular job titles related to Remote Mobile Text Chat Operator jobs in Utah?

For Remote Mobile Text Chat Operator jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Mobile Text Chat Operator jobs in Utah look for?

The top searched job categories for Remote Mobile Text Chat Operator jobs in Utah are:

What cities in Utah are hiring for Remote Mobile Text Chat Operator jobs?

Cities in Utah with the most Remote Mobile Text Chat Operator job openings:

Remote Mobile Text Chat Operator jobs near you

Clinical Support Specialist- West

Bicycle Health

Salt Lake City, UT • Remote

$20.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform.

JOB OVERVIEW:

The Clinical Support Specialist- West is responsible for performing essential support functions to help the healthcare team operate smoothly and efficiently. Primary duties include communicating with patients through phone and chat to provide timely assistance, scheduling appointments, locating pharmacies to fill prescriptions, handling technology support issues, managing patient records, and facilitating communication between patients and providers. This role is a key collaborator with our medical and behavioral health clinicians.

Target Pay: $20.75/hr - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. 

Schedule: Saturday -Wednesday 10:45 AM-7:15 PM MST

Training Schedule (5 weeks): Monday- Friday 10:00 AM- 6:30 PM EST

Benefits: 

  • 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays
  • Paid parental leave
  • 100% Employer Paid Medical, Dental, and Vision Insurance
  • Employer Paid STD & LTD
  • 401k
  • $50 monthly Remote Work Stipend

RESPONSIBILITIES:

  • Serve as key point-of-contact for patients through their treatment and recovery process.
  • Deliver world-class patient experience via phone, chat, and email while embodying the Bicycle Health AAA experience through timely response and resolution of any administrative, medication or service management issues that may arise.
  • Make and receive inbound and outbound calls continuously throughout the work shift.
  • Adhere to defined workflows to ensure patients and clinicians receive consistent, high-quality support and maintain clean documentation of care resolution support provided.
  • Participate in a productive, tech-enabled, and team-oriented culture that seeks to create a best-in-class care experience for patients through the Bicycle Health app.
  • Master our technology suite, including the Bicycle Health app, G-suite, Zoom, FreshWorks, Athena, among others to efficiently triage and resolve administrative and logistical tasks that support patient care.
  • Collaborate with other medical and behavioral health clinicians to deliver successful telehealth care support.
  • Regular and predictable attendance is required.
  • All other duties as assigned.

QUALIFICATIONS:

  • High school diploma or GED, or 2 years of relevant work experience
  • Meet at least one of these requirements:
    • 2+ years of experience delivering best-in-class customer service in a high-volume environment in which the majority of your day is spent helping customers (including but not limited to: hospitality, customer care in a consumer-facing company, retail)
      OR
    • 2+ years of experience delivering best-in-class customer service in a care coordination, patient advocacy, or equivalent patient-facing role in a healthcare setting
      OR
    • 1+ years of experience delivering best-in-class customer service in an equivalent role (including but not limited to: patient experience, patient support, clinical support) in a telehealth setting
  • Customer-first mentality, with high level of empathy and ability to think creatively to address roadblocks in real time.
  • Strong written and verbal communication skills in written and audio assessments.
  • Comfort with computer technology, especially typing, maximizing use of available resources, and navigating multiple software platforms (e.g., Microsoft / Google Suites).
  • Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs.

This is a full-time (40hrs per week) remote position.

#LIRemote #zr Associate -   

Recruitment Scam Notice

We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note:

  • All official communication from our recruiting team will come from an @bicyclehealth.com email address.

  • We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process.

  • We will never request your Social Security number or banking information before an offer of employment is made.

  • We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps.

If you believe you have been contacted by someone misrepresenting our company, please report it to careers@bicyclehealth.com.

About Bicycle Health:

Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We've grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all.

Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law. 

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