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Overnight Remote Call Center Manager Jobs in Rochester, NY

centralins

Middle Market Underwriter

Syracuse, NY · Remote

Remote Position type: Full time - salary We're a team of employees passionate about delivering best ... Manage and underwrite assigned book of middle market business to achieve profitability and meet ...

Masimo

Capnography Sales Specialist

Rochester, NY · On-site +1

$115K/yr

Assists Account Managers in assigned tasks in order to obtain new sales and renew existing ... Travel and overnight stays are required, as well as a valid driver's license. Preferred ...

Sutherland

AVP - CDE, Manufacturing

Pittsford, NY · Remote

We call it One Sutherland. The CDE is responsible for selling Sutherland offerings to new logo ... This individual manages new revenue development and can lead complex multi-dimensional engagements ...

Sutherland

AVP - CDE, Manufacturing

Pittsford, NY · On-site +1

We call it One Sutherland. The CDE is responsible for selling Sutherland offerings to new logo ... This individual manages new revenue development and can lead complex multi-dimensional engagements ...

Sutherland

AVP - CDE - Insurance

Pittsford, NY · Remote

We call it One Sutherland. Sutherland Healthcare Solutions is a leading provider of Health ... Client relationship management and networking: Forging strong relationships * Build trusted advisor ...

Sutherland

AVP - CDE - Insurance

Pittsford, NY · On-site +1

We call it One Sutherland. Sutherland Healthcare Solutions is a leading provider of Health ... Client relationship management and networking: Forging strong relationships * Build trusted advisor ...

Sutherland

AVP- CDE P&C Insurance

Pittsford, NY · Remote

We call it One Sutherland. Sutherland Healthcare Solutions is a leading provider of Health ... This individual manages new revenue development and can lead complex multi-dimensional engagements ...

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Overnight Remote Call Center Manager information

See Rochester, NY salary details

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$108K

How much do overnight remote call center manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for overnight remote call center manager in Rochester, NY is $62,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,000.00 per year, depending on experience, location, and employer.

What does an overnight remote call center manager do?

An Overnight Remote Call Center Manager is responsible for supervising and coordinating the activities of call center agents during overnight shifts, ensuring customer inquiries and issues are handled efficiently. They monitor performance, provide support, resolve escalated concerns, and maintain service quality standards. Working remotely, they use communication tools and software to manage teams, track metrics, and report on operations, making sure the call center runs smoothly outside of standard business hours.

What are the key skills and qualifications needed to thrive as an overnight remote call center manager?

To thrive as an Overnight Remote Call Center Manager, you need experience in call center operations, leadership skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, workforce management systems, and remote communication tools is essential. Strong problem-solving, conflict resolution, and motivational skills help you lead teams effectively during off-hours. These abilities ensure seamless operations, high team morale, and excellent customer service even during overnight shifts.

What are some unique challenges faced by an overnight remote call center manager and how are they typically addressed?

As an Overnight Remote Call Center Manager, you may encounter challenges such as maintaining team engagement during off-hours, ensuring effective communication across time zones, and handling escalations with limited on-site support. Successful managers prioritize regular virtual check-ins, use collaborative platforms to keep teams connected, and establish clear protocols for after-hours issue resolution. Proactive planning and fostering a strong remote team culture are key to navigating these unique aspects of the overnight shift.

What is the difference between Overnight Remote Call Center Manager vs Overnight Customer Service Supervisor?

AspectOvernight Remote Call Center ManagerOvernight Customer Service Supervisor
CredentialsTypically requires management experience, call center certifications, and sometimes a bachelor’s degreeUsually requires customer service experience, some supervisory training, and high school diploma or equivalent
Work EnvironmentRemote management overseeing call center operations during overnight shiftsRemote or on-site supervision of customer service representatives during overnight hours
Employer & Industry UsageCommon in call centers, BPOs, and customer support companiesFound in retail, telecom, and service industries with customer support teams

The Overnight Remote Call Center Manager focuses on managing call center operations remotely during overnight shifts, requiring management skills and industry experience. In contrast, the Overnight Customer Service Supervisor primarily supervises customer service reps, often with less emphasis on management certifications. Both roles are vital in customer support industries but differ mainly in scope and responsibilities.

What are popular job titles related to Overnight Remote Call Center Manager jobs in Rochester, NY?

For Overnight Remote Call Center Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Overnight Remote Call Center Manager jobs in Rochester, NY look for?

The top searched job categories for Overnight Remote Call Center Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Overnight Remote Call Center Manager jobs?

Cities near Rochester, NY with the most Overnight Remote Call Center Manager job openings:

Overnight Remote Call Center Manager jobs near you
Infographic showing various Overnight Remote Call Center Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $62,983 per year, or $30.3 per hour.

Business Development Manager- Upstate New York

Caesarstone

Rochester, NY • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Caesarstone rating

7.4

Company rating: 7.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

194th of 419 rated retail wholesalers

Job description

Description
*Role would require focus in the Upstate New York area (Western New York, Finger Lakes, Central New York, Southern Tier and North Country)
Position Summary:
In your role as a Business Development Manager for Caesarstone, your responsibilities will be centered around driving revenue growth and fostering strong relationships with key customers. You'll need to demonstrate a keen interest in boosting sales, a personal drive for success, and a commitment to achieving your goals, all while maintaining a strong focus on delivering exceptional customer service.
Role would require focus in the Upstate New York area (Western New York, Finger Lakes, Central New York, Southern Tier and North Country).
Key Responsibilities:
OVERVIEW
  • Act as the intermediary between the company and various stakeholders such as stone fabricators, architects and designers, kitchen and bath retailers, builders, general contractors, and stone suppliers within your designated territory.
  • Drive revenue growth and foster strong relationships with key customers. Demonstrate a keen interest in boosting sales and a personal drive for success.
  • Commit to achieving goals while maintaining a focus on exceptional customer service.
  • Develop effective customer account plans, manage existing accounts, and identify new business prospects.
  • Utilize sales and business development expertise to represent a brand renowned for industry excellence.

Account Management:
  • Manage and nurture existing accounts for long-term, mutually beneficial partnerships.
  • Understand each customer's unique needs, preferences, and project requirements.
  • Provide tailored solutions based on customer insights.

Communication and Reporting:
  • Maintain open communication with your Sales Manager.
  • Provide regular input on all account activity, including status and call reports.
  • Utilize CRM for customer tracking, maintaining, analyzing, and managing customer requirements.

Customer Relationship Development:
  • Maintain existing customer relationships and develop new ones.
  • Network to grow market share through customer visits and product knowledge presentation sessions.
  • Develop and execute comprehensive customer/sales plans for business growth.

Business Development:
  • Prospect, identify, and pursue new sales opportunities in the premium countertop market.
  • Conduct market research to identify potential customers and maintain a robust pipeline of qualified leads.

Sales Strategy:
  • Develop and implement effective sales strategies to achieve revenue targets.
  • Collaborate with the sales team and management to align strategies with overall company goals.

Product Expertise:
  • Become an expert on the premium countertop product range.
  • Articulate product value propositions persuasively to customers.

Negotiation and Closing:
  • Skillfully negotiate contracts, pricing, and terms with customers.
  • Effectively close sales deals to meet and exceed quarterly and annual targets.

Market Insights and Reporting:
  • Stay updated on industry trends, competitor activities, and market dynamics.
  • Utilize knowledge to refine sales strategies and capitalize on emerging opportunities.
  • Maintain accurate customer relationship records in CRM and present performance metrics to the management team.

Other:
  • Collaborate with Order Fulfillment team and Operations and logistics for high-level customer service.
  • Attend industry events, trade shows, and membership associations to maintain product and industry knowledge.
  • Networking and building a strong network within the industry can open doors to new opportunities and partnerships.

WORKING CONDITIONS:
  • The role involves 75% local travel (company car) to engage with existing and potential customers.
  • Schedule flexibility is essential, including occasional weekends and overnight trips for customer meetings or events.
  • Proficiency in using desktop computers and peripherals, necessitating manual dexterity.
  • Physical ability to lift objects weighing up to 50 lbs may be required.

Requirements
REQUIREMENTS
  • Must possess a valid current state driver license
  • +3 Years proven sales experience, business development, or account management experience in a similar role.
  • A track record of achieving and exceeding sales targets while maintaining a customer-centric approach.
  • Proficient in negotiating contracts, pricing, and terms to achieve favorable outcomes.
  • Excellent interpersonal and communication skills with the ability to build rapport and trust with customers and internal teams.
  • Ability to analyze market trends, identify opportunities, and devise effective sales strategies.
  • Strong ability to manage time efficiently, prioritize tasks, and handle multiple projects simultaneously.
  • Respond promptly to internal and external customer needs; respond to requests for service and assistance and meet commitments.
  • Ability to work collaboratively with cross-functional teams and stakeholders demonstrating company values.
  • Must be comfortable with using technology applications, specifically experience with MS Excel and CRM or SalesForce applications.
  • Experience within the building materials, interior design, or construction industry is a plus. Stone Industry experience preferred.

WHAT WE OFFER:
  • The anticipated total compensation range for this position is between $90,000 and $105,000, which includes a base salary and an incentive bonus opportunity. Base compensation within this range is determined based on job-related knowledge, skills, experience, and geographic location
  • Caesarstone is proud to provide employees with a comprehensive and attractive benefits program which includes the following:
  • Company car and fuel card (outside sales position).
  • Internal ongoing educational/training opportunities, coaching and mentorship
  • Comprehensive benefit package which includes: medical, dental and vision insurance, employer-paid basic life insurance, AD&D and short-term disability, plus insurances such as short-term Disability and Long-Term Disability, Voluntary Accident, and Critical Illness
  • An Employee Assistance Program for you or your dependents
  • Generous PTO and paid holidays
  • 401(k) Retirement plan (with employer match)

Caesarstone US provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Caesarstone US complies with applicable EEO state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Caesarstone US expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Caesarstone US employees to perform their expected job duties is absolutely not tolerated

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