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Overnight Production Support Engineer Jobs (NOW HIRING)

eBay, Inc.

Mechanical Production Support Engineer

Longmont, CO · On-site

$41.50 - $54/hr

As a Mechanical Production Support Engineer, you will have a great opportunity to own the mechanical assembly processes of our card sorting robotic platforms. Your contributions will help develop the ...

Tiger Analytics Inc.

Production Support Engineer

Arlington, VA · On-site

$48.25 - $63/hr

Tiger Analytics is a fast-growing advanced analytics consulting firm. Our consultants bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple ...

Tiger Analytics Inc.

Production Support Engineer

Arlington, VA · On-site

$48.25 - $63/hr

Tiger Analytics is a fast-growing advanced analytics consulting firm. Our consultants bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple ...

Tradeweb Markets

AI Production Support Engineer

Jersey City, NJ · On-site +1

$43.75 - $57.25/hr

The role sits at the intersection of production support, software engineering, and AI enablement, partnering closely with Development, QA, and Business teams to modernize how production issues are ...

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Overnight Production Support Engineer information

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$18

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How much do overnight production support engineer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for overnight production support engineer in the United States is $47.97, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $52.64 per hour, depending on experience, location, and employer.

What is the difference between Overnight Production Support Engineer vs Database Support Engineer?

AspectOvernight Production Support EngineerDatabase Support Engineer
CertificationsITIL, Linux, Cloud certificationsOracle, SQL Server, MySQL certifications
Work EnvironmentNight shifts, data centers, 24/7 operationsDay shifts, data management teams, server rooms
Industry UsageFinancial services, tech companies, e-commerceBanking, healthcare, enterprise IT

The Overnight Production Support Engineer primarily handles system issues during night shifts, ensuring uptime and performance of production systems. In contrast, a Database Support Engineer focuses on maintaining and troubleshooting databases, often during regular hours. While both roles require technical certifications and involve working in data-driven environments, their focus areas and shift timings differ.

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Overnight Production Support Engineer jobs near you
Infographic showing various Overnight Production Support Engineer job openings in the United States as of August 2026, with employment types broken down into 61% Full Time, 8% Part Time, and 31% Contract. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $99,782 per year, or $48 per hour.

CCaaS Production Support Engineer

Northern Base

Eden Prairie, MN • On-site

$110K - $120K/yr

Full-time

Posted 23 days ago

Job description

Job Description
The Senior CCaaS Production Support Engineer is responsible for ensuring the stability, availability, and operational health of enterprise Contact Center platforms, including Genesys Cloud, Amazon Connect, NICE CXOne, and integrated solutions such as Pindrop. This role serves as a critical escalation point for production incidents, troubleshooting, vendor engagement, and operational support activities, helping to maintain reliable customer and agent experiences across the contact center ecosystem.
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Primary Responsibilities
Production Support & Incident Management
• Provide advanced production support for CCaaS platforms, associated integrations, and customer contact center services.
• Investigate, troubleshoot, and resolve complex production incidents, service disruptions, and customer-reported issues.
• Lead incident response activities, facilitate bridge calls, coordinate recovery efforts, and provide timely stakeholder communications during major outages.
• Perform detailed root cause analysis and drive corrective actions to prevent recurring issues.
• Manage incidents through their full lifecycle, ensuring accurate documentation, escalation, resolution, and post-incident review activities.
• Participate in on-call support rotations and provide after-hours support for critical business-impacting incidents.
Platform Operations
• Monitor platform health, service performance, and operational alerts across contact center technologies.
• Analyze call flows, routing behavior, agent experiences, and customer interaction paths to identify service-impacting issues.
• Support configuration validation, production deployments, and operational readiness activities.
• Review planned changes for operational risk and assist in implementation and post-deployment validation.
Vendor & Integration Support
• Serve as the primary operational liaison for CCaaS vendors including Genesys, Amazon Connect, NICE, Pindrop, and other third-party providers.
• Coordinate vendor escalations and drive timely resolution of platform-related issues.
• Troubleshoot integrations involving authentication, routing, APIs, voice services, and external contact center technologies.
• Ensure vendor issues are properly tracked, documented, and resolved within agreed service levels.
Operational Excellence
• Develop and maintain support runbooks, troubleshooting guides, knowledge articles, and operational documentation.
• Identify recurring issues and recommend process, configuration, or system improvements to enhance platform stability.
• Support problem management efforts by identifying trends, recurring defects, and opportunities for service improvement.
• Collaborate with engineering, infrastructure, network, security, and application te ams to resolve cross-functional production issues.
 
Required Qualifications
• Bachelor's degree or equivalent practical experience.
• 4+ years of experience supporting enterprise contact center technologies, including Amazon Connect, Genesys Cloud, NICE CXOne, or similar CCaaS platforms.
• 4+ years of experience in production support, incident management, and troubleshooting within large-scale enterprise environments.
• Experience supporting and troubleshooting CCaaS integrations, including voice authentication and fraud prevention solutions such as Pindrop.
• Experience with monitoring tools such as Splunk, CloudWatch, Dynatrace, Datadog, Grafana, Zabbix, or equivalent platforms.
• Experience analyzing application, system, and telephony logs to diagnose production issues.
• Knowledge of contact center technologies, telephony concepts, IVR/IVA platforms, APIs, and system integrations.
• Experience working in a 24x7 operational support environment with on-call responsibilities.
• Strong problem-solving, communication, and stakeholder management skills.