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Overnight Production Support Engineer Jobs (NOW HIRING)

Transform9

Production Support Engineer

Birmingham, AL · On-site

$39.25 - $51.25/hr

The Production Support Engineer is the first line of defense -- monitoring the platform, triaging incoming issues, and working quickly to restore service. This is an engineering role, not a help desk ...

Beyond Finance

Production Support Engineer

Chicago, IL · On-site

$100K - $125K/yr

About the Role As Production Support Engineer, you will be part of a multi-tiered support team whose primary responsibilities include minimizing downtime and optimizing production uptime. You will be ...

Arete

Production Support Engineer

Longmont, CO · On-site

$41.50 - $54/hr

We are seeking a highly skilled Production Support Engineer to design manufacturing processes, procedures, and production layouts for assemblies, equipment installation, processing, and material ...

IonQ

Production Support Engineer

Bothell, WA · On-site

$99K - $130K/yr

As the Production Support Engineer, you'll be part of a cross-functional team whose mission is to lead IonQ on its journey to build the world's best quantum computers to solve the world's most ...

Arete Associates

Production Support Engineer

Longmont, CO · On-site

$85K - $115K/yr

We are seeking a highly skilled Production Support Engineer to design manufacturing processes, procedures, and production layouts for assemblies, equipment installation, processing, and material ...

PRICE INDUSTRIES INC

Production Support Engineer

Suwanee, GA · On-site

$39 - $51/hr

Price Industries is seeking a corporate-level Production Support Engineer to drive design-for-manufacturing (DFM) and design-for-automation (DFA) initiatives across our HVAC manufacturing operations.

Arete

Production Support Engineer

Longmont, CO · On-site

$41.50 - $54/hr

We are seeking a highly skilled Production Support Engineer to design manufacturing processes, procedures, and production layouts for assemblies, equipment installation, processing, and material ...

Beyond Finance

Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

The Production Support Engineer will minimize downtime and optimize production uptime, acting as the primary incident commander for high-severity outages and driving continuous improvement in support ...

Transform9

Production Support Engineer

Birmingham, AL · On-site

$39.25 - $51.25/hr

The Production Support Engineer is the first line of defense - monitoring the platform, triaging incoming issues, and working quickly to restore service. This is an engineering role, not a help desk ...

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

Production Support Analyst / Application Support Specialist Direct Hire Atlanta, GA - hybrid onsite ... Collaborate with cross-functional teams, including developers, QA, and infrastructure teams, to ...

CEDENT

Production Support Engineer

Westlake, TX · On-site

$40.25 - $52.50/hr

... Production support and on call handling 24/7 applications and Infrastructure. * Extensive experience working on AWS cloud environment. * Experience in programming languages like Java, python, node ...

Amount

Production Support Engineer

$43 - $56/hr

Job Summary : FIS is a technology company that powers the world's economy, and they are seeking a Production Support Engineer to manage production issues efficiently. This role involves ...

Staffingine LLC

Java Production Support Engineer

Newark, CA · On-site

$47.25 - $61.50/hr

Java Production Support Engineer Job Location: Newark, CA Job Type: Contract * Monitor production applications to proactively identify and resolve issues before customer impact * Perform proactive ...

CEDENT

Production Support Engineer(Linux)

Westlake, TX · On-site

$40.25 - $52.50/hr

This is a W2 position One of our client's is looking for a skillful Production Support Engineer with Shell scripting, linux, Java, UI, SQL The Skills You Bring Hands on experience in Java , Angular ...

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Overnight Production Support Engineer information

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How much do overnight production support engineer jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for overnight production support engineer in the United States is $47.97, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $52.64 per hour, depending on experience, location, and employer.

What is the difference between Overnight Production Support Engineer vs Database Support Engineer?

AspectOvernight Production Support EngineerDatabase Support Engineer
CertificationsITIL, Linux, Cloud certificationsOracle, SQL Server, MySQL certifications
Work EnvironmentNight shifts, data centers, 24/7 operationsDay shifts, data management teams, server rooms
Industry UsageFinancial services, tech companies, e-commerceBanking, healthcare, enterprise IT

The Overnight Production Support Engineer primarily handles system issues during night shifts, ensuring uptime and performance of production systems. In contrast, a Database Support Engineer focuses on maintaining and troubleshooting databases, often during regular hours. While both roles require technical certifications and involve working in data-driven environments, their focus areas and shift timings differ.

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Overnight Production Support Engineer jobs near you
Production Support Engineer

Production Support Engineer

Transform9

Birmingham, AL • On-site

$39.25 - $51.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.

Transform9 builds AI agents that answer every call for physician practices — scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.

Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.

About the role

When something goes wrong on the Transform9 platform, a real patient can't reach their doctor. The Production Support Engineer is the first line of defense — monitoring the platform, triaging incoming issues, and working quickly to restore service. This is an engineering role, not a help desk role: you'll dig into logs, reproduce bugs, escalate with clear context, and close the loop with customers. You'll work closely with senior engineers and gain deep exposure to a modern voice AI platform in a high-stakes environment.

What you'll do

  • Monitor platform health and proactively identify issues before they impact customers
  • Triage and prioritize incoming production issues from internal teams and customers
  • Investigate failures using logs, metrics, and observability tooling — reproduce, isolate, and document issues clearly
  • Perform first-level engineering triage: distinguish configuration issues, integration failures, infrastructure events, and application bugs
  • Escalate well-characterized issues to the appropriate engineering team with full context
  • Communicate clearly with Customer Success and affected customers during incidents
  • Maintain and improve runbooks, triage guides, and support documentation
  • Participate in on-call rotation
  • Develop production-grade practices consistent with HIPAA and healthcare security standards

Location

On-site at our Birmingham, AL office.

Requirements

  • 3–5 years in a technical support, production support, or junior engineering role
  • Ability to read and navigate backend code (Python or TypeScript preferred) — not expected to write features, but must be able to follow logic and identify likely failure points
  • Comfort with log analysis and observability tooling (CloudWatch, Datadog, Grafana, or equivalent)
  • Strong written communication — able to write clear, concise incident summaries and escalation notes
  • Solid understanding of REST APIs and how to use tools like Postman or curl to test and debug
  • Ability to work calmly and methodically under pressure
  • Eagerness to learn and grow toward a full engineering role

Nice to have

  • Experience supporting SaaS platforms or API-based products
  • Familiarity with AWS services and cloud infrastructure basics
  • Exposure to telephony, voice, or healthcare platforms
  • Experience writing or maintaining technical runbooks

Benefits

  • Top-tier health coverage: medical, dental & vision
  • 401(k)
  • Paid time off + holidays, and paid parental leave

If you want to fix the front door of healthcare, we'd love to hear from you.

Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Note: the Transform9 team will only email you from a transform9.com email address.