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Overnight Liberty Mutual Customer Service Jobs in Rio Rancho, NM

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Overnight Liberty Mutual Customer Service information

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$9

$17

$25

How much do overnight liberty mutual customer service jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for overnight liberty mutual customer service in Rio Rancho, NM is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is an overnight Liberty Mutual Customer Service representative?

Overnight Liberty Mutual Customer Service representatives are professionals who assist customers with their insurance needs during nighttime hours, typically outside of standard business times. Their responsibilities include answering policy questions, processing claims, and providing support for emergencies that arise after hours. These representatives are essential in ensuring 24/7 customer service, helping clients resolve issues or get information whenever they need it. Their role requires excellent communication skills, problem-solving abilities, and familiarity with Liberty Mutual's products and services.

What are the key skills and qualifications needed to thrive as an overnight Liberty Mutual Customer Service representative, and why are they important?

To excel as an Overnight Liberty Mutual Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and internal insurance platforms is typically required. Exceptional patience, resilience, and the ability to remain calm under pressure are important soft skills for handling complex or urgent customer inquiries during off-hours. These competencies are essential for maintaining customer satisfaction and ensuring reliable support when clients need it most.

How does working overnight as a Liberty Mutual Customer Service representative impact daily responsibilities and team collaboration?

Overnight Liberty Mutual Customer Service representatives handle customer inquiries, claims, and policy updates during hours when many standard teams are offline. While the core responsibilities—such as resolving issues and providing policy information—remain the same as daytime roles, overnight representatives often work more independently and may handle urgent or escalated issues that arise outside typical business hours. Collaboration primarily occurs through digital tools and detailed handoff notes to ensure seamless service across shifts. This schedule can offer unique opportunities to develop problem-solving and self-management skills, and it often appeals to those seeking flexibility or looking to advance into supervisory roles covering 24/7 operations.

What is the difference between Overnight Liberty Mutual Customer Service vs Overnight Liberty Mutual Claims Adjuster?

AspectOvernight Liberty Mutual Customer ServiceOvernight Liberty Mutual Claims Adjuster
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; insurance licensing may be required
Work EnvironmentCall centers, remote or office-based, customer-focusedField or office-based, investigating and assessing claims
Employer & Industry UsageInsurance industry, customer support rolesInsurance industry, claims processing and adjustment
Common Search & Comparison IntentUnderstanding customer service roles at Liberty MutualComparing claims adjustment roles at Liberty Mutual

Overnight Liberty Mutual Customer Service roles focus on assisting customers with policy inquiries and support, typically requiring strong communication skills. In contrast, Overnight Liberty Mutual Claims Adjuster positions involve evaluating insurance claims, often requiring licensing and investigative skills. Both roles are essential in the insurance industry but differ in responsibilities, credentials, and work environment.

What are the most commonly searched types of Liberty Mutual Customer Service jobs in Rio Rancho, NM? The most popular types of Liberty Mutual Customer Service jobs in Rio Rancho, NM are:
What are popular job titles related to Overnight Liberty Mutual Customer Service jobs in Rio Rancho, NM? For Overnight Liberty Mutual Customer Service jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Overnight Liberty Mutual Customer Service jobs in Rio Rancho, NM look for? The top searched job categories for Overnight Liberty Mutual Customer Service jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Overnight Liberty Mutual Customer Service jobs? Cities near Rio Rancho, NM with the most Overnight Liberty Mutual Customer Service job openings:
Overnight Liberty Mutual Customer Service jobs near you
Infographic showing various Overnight Liberty Mutual Customer Service job openings in Rio Rancho, NM as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $36,775 per year, or $17.7 per hour.

Senior Casualty Claims Specialist - Pacific or Mountain Time Zone

Liberty Mutual

Albuquerque, NM

$126K/yr

Full-time

Posted 8 days ago

Liberty Mutual rating

9.0

Company rating: 9.0 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

37th of 301 rated insurance

Job description

Description
Advance Your Career with Liberty Mutual's
Personal Lines Casualty Team!
Our Casualty Attorney Represented team is currently hiring for Senior Claims Specialists to manage attorney represented and litigated auto and homeowner's bodily injury claims. This role will manage, investigate and resolve claims as well as assist in providing prompt and quality service to policyholders for mild to moderate severity and/or complexity claims.
Work Arrangement
Hybrid: Candidates who live within 50 miles of a Liberty Mutual Claims office are expected to work on-site at least two days per month.
Remote: Candidates who live more than 50 miles from a Liberty Mutual Claims office are eligible to work fully remote.
This position operates on a Pacific (PST) or Mountain (MST) time schedule.
Responsibilities:
  • Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
  • Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
  • Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status.
  • Confers with trial counsel and prepares trial reports.
  • Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.
  • Responds to various written and telephone inquiries including status reports.
  • Ensures adequacy of reserves.
  • Accountable for security of financial processing of claims, as well as security information contained in claims files.
  • Updates files and provides comprehensive reports as required.
  • Responsible for managing the practices and billing activities of outside and in-house counsel.
  • Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.
Preferred Qualifications:
  • 1+ years Personal Lines Third Party Auto Casualty Experience.
  • 1+ years Attorney Represented Experience.
Qualifications
  • Strong written and oral communications skills required.
  • Good interpersonal, analytical, investigative, and negotiation skills required.
  • Customer service experience preferred.
  • Demonstrated competency of legal liability, general insurance policy coverage and State Tort Law.
  • The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 12-18 months of directly related experience.
  • Ability to obtain proper licensing as required.
Applicants residing in Washington state, California, or the District of Columbia are not eligible at this time.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

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About Liberty Mutual

Sourced by ZipRecruiter

Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

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