Overnight Humana Customer Service Jobs (NOW HIRING)

Become a part of our caring community
Humana's distribution organization, MarketPoint, plays an important part in driving Humana's long-term vision to achieve leading growth in Medicare and individual products. We created the MarketPoint strategy team to help transform Humana's customer acquisition approach. The team functions with a mandate to think creatively, discover new opportunities and re-envision operations to drive growth and deliver first-class experience to our members and agents. As part of the Strategy Advancement team, you will provide strategic and tactical support to MarketPoint leaders to shape the priorities and agenda for the MarketPoint organization.
The Senior Strategy Advancement Professional leads initiatives to analyze complex business challenges using data from internal and external sources. Bring expertise or identifies subject matter experts to support multi-functional efforts to identify, interpret, and produce recommendations and plans based on company and external data analysis. The Senior Strategy Advancement Professional ensure that policies and procedures align with corporate vision. Begin to influence department's strategy and be responsible for PowerPoint slide creation and storytelling for senior and executive leadership audiences. You will make decisions on moderately complex to complex issues regarding technical approach for project components and perform work with limited directions. You will exercise considerable latitude in determining objectives and approaches to assignments.
Responsibilities

• Lead MarketPoint's test and learn portfolio, partnering across the business to identify, track, and evaluate initiative performance.
• Build and manage the single source of truth for all active and upcoming tests and learns partnering closely with data science to ensure all tests are timed correctly and have proper controls.
• Partner with finance to evaluate and determine return on investment (ROI) of initiatives based on test results and track performance against commitments.
• Lead the creation of executive-level PowerPoints and presentations to showcase test outcomes and develop standardized cadence for review with leaders from across the business.
• Support delivery of a wide range of short-term and long-term strategic and transformational initiatives.
• Deconstruct, analyze, and document organizational problems or opportunities, create strategies/action plans to address, and lead follow-ups to promote successful execution.
• Support high-impact strategy initiatives from development to completion and articulate compelling, insightful findings, conclusions, and recommendations.
• Partner cross-functionally to align strategy execution and outcomes across the enterprise.

Use your skills to make an impact
Required Qualifications

• Bachelor's degree in business, management or a related field.
• Three (3) or more years of experience leading cross-functional teams and driving transformational, strategic initiatives.
• Experience working in a strategic or management consulting role, with a focus on driving organizational effectiveness and business outcomes.
• Strong business acumen with proven track record of partnering closely with analytics and finance teams to forecast, evaluate, and measure initiative outcomes.
• Expertise in Microsoft Suite specifically in Excel and PowerPoint content creation and slide development.
• Experienced delivering executive level presentation with excellent verbal and written communication skills.
• Strong collaboration and interpersonal skills to influence, facilitate and enhance performance within a cross-functional.

Preferred Qualifications

• Master's degree or higher in business, management or a related field.
• Healthcare experience in working in a strategy role or experience in management consulting.
• Experience leading test-and-learn programs or experimentation portfolios, including initiative design, execution, performance tracking, and evaluation.

Additional Information

• Workstyle: This is a remote position.
• Travel: Up to 5% travel is required for team engagement meetings, which may occur outside your state of residence.

WAH Internet Statement
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$86,300 - $118,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 10-01-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.