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Overnight Entry Level Technical Support Jobs (NOW HIRING)

Payroc

PR · On-site

$13 - $14/hr

Provide support to new and existing customers experiencing processing issues ... Troubleshoot (entry-level) technical issues remotely and onsite as needed. * Ensure a smooth and ...

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

Customer Service & entry level technical support. PRIMARY PURPOSE: To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and ...

908 Devices

Technical Service Engineer

Danbury, CT · On-site

$75K - $85K/yr

Position Summary The Technical Service Engineer is an entry-level technical support and repair professional who applies strong troubleshooting skills to service and support customer-owned handheld ...

Avior

Software Technical Support Specialist

Irving, TX · On-site

$42K - $52K/yr

We are seeking a motivated and enthusiastic Entry-Level Technical Support Engineer to join our team. In this role, you will work closely with senior developers and other team members to support, test ...

Twinstate Technologies

Technical Support

New York, NY · On-site

$34K - $80K/yr

TECHNICAL Support Are you looking to accelerate your career? We are recruiting for several ... We have entry-level and experienced positions available. Current positions may include Cabling ...

Twinstate Technologies

Technical Support

New York, NY · On-site

$34K - $80K/yr

TECHNICAL Support Are you looking to accelerate your career? We are recruiting for several ... We have entry-level and experienced positions available. Current positions may include Cabling ...

Twinstate Technologies

Technical Support

Burlington, VT · On-site

$34K - $80K/yr

TECHNICAL Support Are you looking to accelerate your career? We are recruiting for several ... We have entry-level and experienced positions available. Current positions may include Cabling ...

Twinstate Technologies

Technical Support

Plattsburgh, NY · On-site

$34K - $80K/yr

TECHNICAL Support Are you looking to accelerate your career? We are recruiting for several ... We have entry-level and experienced positions available. Current positions may include Cabling ...

Dexian DISYS

Technical Support

Sandy Hook, VA · On-site

$18 - $20/hr

Tenure expectation: 1+ year minimum in similar technical support environments; seasoned and polished, beyond entry-level help desk capability. * Behavioral Fit: Candidates must balance technical ...

Twinstate Technologies

Technical Support

Plattsburgh, NY · On-site

$34K - $80K/yr

TECHNICAL Support Are you looking to accelerate your career? We are recruiting for several ... We have entry-level and experienced positions available. Current positions may include Cabling ...

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Overnight Entry Level Technical Support information

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$14

$26

$44

How much do overnight entry level technical support jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for overnight entry level technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is an Overnight Entry Level Technical Support job?

An Overnight Entry Level Technical Support job involves assisting customers or clients with technical issues during nighttime hours, typically outside of standard business times. Responsibilities include troubleshooting basic software or hardware problems, answering queries via phone, email, or chat, and escalating complex issues to higher-level technicians. This role is often a starting point in IT support, requiring strong communication skills and a willingness to learn about various technologies. Working overnight shifts may also include monitoring systems for alerts or outages and ensuring continuous service for international or 24/7 operations.

What are the key skills and qualifications needed to thrive as an Overnight Entry Level Technical Support specialist, and why are they important?

To thrive as an Overnight Entry Level Technical Support specialist, you need a basic understanding of computer systems, troubleshooting techniques, and often a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and common operating systems is typically required. Strong problem-solving skills, clear communication, and the ability to remain calm under pressure are valuable soft skills in this role. These abilities ensure timely resolution of technical issues and high customer satisfaction during critical overnight hours.

What are some common challenges faced by overnight entry level technical support staff, and how can they be managed effectively?

Overnight entry level technical support staff often face unique challenges such as working independently with limited immediate supervision and handling urgent issues during off-peak hours. They may also encounter fatigue due to unconventional work hours. To manage these challenges, it's important to establish a clear process for escalating complex issues, maintain strong communication with daytime teams through detailed shift handovers, and develop good personal routines to manage sleep and alertness. Many companies also provide remote collaboration tools and knowledge bases to support overnight staff.

What is the difference between Overnight Entry Level Technical Support vs Overnight Help Desk Technician?

AspectOvernight Entry Level Technical SupportOvernight Help Desk Technician
CredentialsHigh school diploma or equivalent; basic technical knowledgeHigh school diploma or equivalent; customer service skills
Work EnvironmentRemote or on-site, supporting technical issuesRemote or on-site, assisting end-users with IT problems
Employer & IndustryIT support companies, tech departmentsIT service providers, corporate IT departments
Common Search IntentTechnical troubleshooting, entry-level IT supportCustomer support, end-user assistance

Both roles involve providing technical support during overnight shifts, often requiring similar certifications. The main difference lies in focus: Technical Support emphasizes troubleshooting technical issues, while Help Desk roles focus on assisting end-users with IT problems. Both positions are suitable for entry-level candidates seeking overnight IT support experience.

More about Overnight Entry Level Technical Support jobs
What job categories do people searching Overnight Entry Level Technical Support jobs look for? The top searched job categories for Overnight Entry Level Technical Support jobs are:
Overnight Entry Level Technical Support jobs near you
Infographic showing various Overnight Entry Level Technical Support job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Specialist I, Technical Support

Specialist I, Technical Support

Payroc

PR • On-site

$13 - $14/hr

Full-time

Medical

Posted 17 days ago

Job description

Title
Specialist I, Technical Support
Customer Success
Reports To
Customer Support Manager

Position Overview:

We are looking for a dedicated Specialist I, Technical Support to join our Customer Success Department and serve as the primary contact for new and existing merchants who require technical and financial support. This role is crucial in delivering a "white-glove" experience to our clients by providing frontline customer support, entry-level troubleshooting, and ensuring merchant processing is secure and reliable. The ideal candidate will be highly organized, proactive, and committed to providing excellent customer service.

What we're obsessive about:

  • Customer Satisfaction: Providing timely and effective solutions to merchants while maintaining a high level of service quality.
  • Technical Troubleshooting: Accurately diagnosing and resolving merchant processing issues to ensure seamless transactions.
  • Proactive Problem-Solving: Identifying common customer concerns and offering strategic solutions.
  • Collaboration & Communication: Fostering strong relationships with merchants and internal teams to improve service efficiency.

Duties and Responsibilities:

  • Customer Support & Issue Resolution:
    • Answer inbound calls from the IVR system and assist merchants with their inquiries.
    • Provide support to new and existing customers experiencing processing issues.
    • Troubleshoot (entry-level) technical issues remotely and onsite as needed.
    • Ensure a smooth and efficient resolution process while maintaining a customer-focused approach.
  • Technical & Financial Assistance:
    • Assist merchants with account setup, financial inquiries, and bank account reconciliations.
    • Guide customers in understanding and using the platform effectively.
    • Maintain accurate records of merchant interactions and follow up on outstanding issues.
  • Operational Efficiency & Organization:
    • Organize and prioritize multiple work assignments while maintaining accuracy.
    • Adapt to evolving business needs and workflows efficiently.
    • Ensure compliance with security protocols to safeguard merchant transactions.
    • Perform other related duties as assigned.

Qualifications:

  • Associate degree or equivalent experience in Computerized Information Systems, Computer Science, or a Technical Support environment.
  • Some relevant experience in computer technical support (onsite technician experience is a plus).
  • Background in customer service and/or a call center environment.
  • Bilingual proficiency in English and Spanish (both written and verbal communication skills required).
  • Strong organizational and time management skills.
  • Effective problem-solving and analytical thinking abilities.
  • Self-motivated, detail-oriented, and team player with strong interpersonal skills.
  • Adaptability, flexibility, and resourcefulness to handle shifting demands.
  • Outgoing personality with the ability to work with diverse individuals and businesses.
  • Willingness to learn new skills and stay updated in a fast-paced industry.

Working Conditions:

  • On site: 8-hour shift.
  • Extensive desk-based work, including prolonged periods of computer use and administrative tasks.
  • Frequent interaction with merchants, venders, sales representatives and internal teams.

Travel

  • NA

Job Classification

  • Non- Exempt

Equality:

At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at HR@payroc.com.

Compensation and Benefits

Our compensation reflects the cost of labor across various geographic markets, including Puerto Rico. Actual compensation may vary based on factors such as location, skills, experience, and role-specific responsibilities. Additional forms of compensation – including incentives or bonuses – may also be included in the total compensation package.

We provide a full range of benefits to support your health and wellbeing, including medical coverage, financial resources, and additional support tools to help you succeed.

Note to Agencies:

Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.