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Overnight Email Customer Service Jobs (NOW HIRING)

Customer Service - Las Vegas

Las Vegas, NV · On-site

$15.50 - $21/hr

Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems. * Proper documentation of customer activities, progress, and service issues.

New

Customer Service - El Mirage

El Mirage, AZ · On-site

$15 - $20.50/hr

Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems. * Proper documentation of customer activities, progress, and service issues.

As an overnight stocker, you'll help keep our store fully stocked, organized, and ready to serve customers each day. Working overnight, you'll ensure shelves are replenished and the store is clean ...

Overnight Customer Service

Westerville, OH · On-site

$15.50 - $21/hr

Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members ...

Overnight Customer Service

Columbus, OH · On-site

$15.25 - $20.75/hr

  • Dental

  • Vision

Employee discounts Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet ...

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Overnight Email Customer Service information

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$9

$18

$26

How much do overnight email customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for overnight email customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is overnight email customer service?

Overnight email customer service refers to providing support to customers via email during nighttime hours, typically outside of regular business times. This role is essential for businesses that serve customers in different time zones or require 24/7 support. Overnight email customer service representatives handle inquiries, resolve issues, and process requests, ensuring that customers receive timely assistance even when the main office is closed. This helps maintain customer satisfaction and keeps business operations running smoothly around the clock.

What are the unique challenges of working overnight shifts in an email customer service role?

Working overnight in email customer service often means you'll be handling inquiries during hours when immediate support from other teams may be limited. This requires a high degree of independence and strong problem-solving skills, as you may need to resolve issues without immediate supervisor input. Additionally, maintaining clear and empathetic written communication is essential, since all interactions are text-based and customers may be in different time zones. You may also be responsible for monitoring and updating internal logs or reports to ensure smooth handoffs to daytime teams.

What are the key skills and qualifications needed to thrive as an overnight email customer service representative?

To thrive as an Overnight Email Customer Service Representative, you need strong written communication skills, attention to detail, and experience in customer support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Exceptional problem-solving abilities, patience, and the ability to work independently make someone stand out in this position. These skills ensure timely, accurate, and empathetic support for customers during off-hours, maintaining company reputation and customer satisfaction.

What cities are hiring for Overnight Email Customer Service jobs?

Cities with the most Overnight Email Customer Service job openings:

What are the most commonly searched types of Email Customer Service jobs?

The most popular types of Email Customer Service jobs are:

What states have the most Overnight Email Customer Service jobs?

States with the most job openings for Overnight Email Customer Service jobs include:

Customer Service Representative

Smartcare s.r.l.

Addison, TX

$15.50 - $21/hr

Full-time

Posted 15 days ago


Job description

Turbo Technicians, a Smart Care Equipment Solutions company, is a fast-growing nationwide service company specializing in speed oven, coffee and espresso technology. We are currently seeking a Customer Service Representative to support field personnel and deliver exceptional service to our national and local clients. The ideal candidate has experience in phone and email customer service, strong organizational skills, and thrives in a fast-paced environment.

Responsibilities:

  • Handle inbound service requests via phone and email from national and local customers
  • Create and manage work orders using CRM software, ensuring accurate and timely entry
  • Coordinate with dispatch agents to schedule technicians and provide customers with accurate ETAs
  • Obtain work approvals and follow up on open service requests to resolution
  • Update customers and client partners on service status, delays, and completions
  • Communicate professionally with client management and store partners to ensure service requirements are met
  • Escalate complex issues to the Customer Service Lead as needed

Requirements:

  • High School Diploma or equivalent
  • 1-2 years of experience in a customer service role
  • Strong verbal and written communication skills
  • Ability to multitask and prioritize in a high-volume, fast-paced environment
  • Proficiency with Outlook, Excel, Word, and the ability to learn new software platforms
  • Reliable, detail-oriented, and comfortable working onsite in a team environment
  • This position will require a drug test and background check

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.  All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.