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Overnight Email Customer Service Jobs (NOW HIRING)

Robbins Brothers

Customer Service Specialist

Pasadena, CA · On-site

$18.50 - $24.50/hr

Sell products and services to customers over the phone, chat, and email, providing guidance and ... recommendations to meet their needs. * Accurately input custom orders, ensuring all specifications ...

Pella

Customer Service - El Mirage

El Mirage, AZ · On-site

$15 - $20.50/hr

Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems. * Proper documentation of customer activities, progress, and service issues.

Pella

Customer Service - Las Vegas

Henderson, NV · On-site

$15.25 - $20.75/hr

Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems. Proper documentation of customer activities, progress, and service issues. Willingness to ...

Planet Fitness

Overnight Customer Service

Columbus, OH · On-site

$15 - $20.25/hr

Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members ...

Planet Fitness

Overnight Customer Service

Westerville, OH · On-site

$15.50 - $21/hr

Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members ...

Robbins Brothers

Customer Service Specialist

Pasadena, CA · On-site

$20 - $24/hr

Sell products and services to customers over the phone, chat, and email, providing guidance and ... recommendations to meet their needs. * Accurately input custom orders, ensuring all specifications ...

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Overnight Email Customer Service information

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How much do overnight email customer service jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for overnight email customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the unique challenges of working overnight shifts in an email customer service role?

Working overnight in email customer service often means you'll be handling inquiries during hours when immediate support from other teams may be limited. This requires a high degree of independence and strong problem-solving skills, as you may need to resolve issues without immediate supervisor input. Additionally, maintaining clear and empathetic written communication is essential, since all interactions are text-based and customers may be in different time zones. You may also be responsible for monitoring and updating internal logs or reports to ensure smooth handoffs to daytime teams.

What is overnight email customer service?

Overnight email customer service refers to providing support to customers via email during nighttime hours, typically outside of regular business times. This role is essential for businesses that serve customers in different time zones or require 24/7 support. Overnight email customer service representatives handle inquiries, resolve issues, and process requests, ensuring that customers receive timely assistance even when the main office is closed. This helps maintain customer satisfaction and keeps business operations running smoothly around the clock.

What are the key skills and qualifications needed to thrive as an Overnight Email Customer Service Representative, and why are they important?

To thrive as an Overnight Email Customer Service Representative, you need strong written communication skills, attention to detail, and experience in customer support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Exceptional problem-solving abilities, patience, and the ability to work independently make someone stand out in this position. These skills ensure timely, accurate, and empathetic support for customers during off-hours, maintaining company reputation and customer satisfaction.
What cities are hiring for Overnight Email Customer Service jobs? Cities with the most Overnight Email Customer Service job openings:
What are the most commonly searched types of Email Customer Service jobs? The most popular types of Email Customer Service jobs are:
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Overnight Email Customer Service jobs near you

Sales & Customer Service Associate

L & J Diesel Service Inc

Jacksonville, FL

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Job Title: Sales/Customer Service Associate

Company: L & J Diesel Service
Location: Jacksonville, Fl
Employment Type: Full-Time
About Us:
L & J Diesel Service is a leading diesel fuel systems manufacturer and parts dealer. We are looking for a passionate and driven individual to join our team as a Sales/Customer Service Associate.
Position Overview:
As a Sales/Customer Service Associate, you will be the face, and voice of our company, ensuring that our customers receive exceptional service and support. The ideal candidate will have a passion for customer service, excellent communication and organization skills, and a desire to learn about the automotive parts industry. Candidates with previous experience at auto parts dealers such as Napa, AutoZone, Advanced Auto, and O’Reilly are highly encouraged to apply. 
Key Responsibilities:

  • Provide excellent customer service by answering incoming customer phone calls, managing incoming emails, and responding to customer text messages
  • Assist customers in finding the correct part for their needs using our internal systems
  • Approve customer orders and ensure they are forwarded to the shipping department for processing
  • Maintain accurate customer records 
  • Assist with managing customer warranty claims and communications
  • Address and resolve customer complaints and inquiries efficiently and professionally
  • Collaborate with the sales team to meet and exceed sales targets
  • Perform other duties as assigned to ensure smooth operations
Qualifications:

  • Experience: Previous customer service or sales experience is required; experience in the auto parts industry (e.g., O’Reilly, AutoZone), or a general understanding of auto parts and core parts is a plus
  • Communication: Excellent written and oral communication skills
  • Technical Skills: Proficiency with computers, including email, CRM software, and other office tools such as MS Office Suite and Google Drive
  • Adaptability: Ability to learn quickly and adapt to a fast-paced, ever-changing environment
  • Problem-Solving: Resourceful and able to resolve customer concerns effectively
  • Attention to Detail: Strong organizational skills and attention to detail, especially when processing and checking order forms
  • Attitude: Open-minded, team-oriented, and flexible with a positive attitude
What We Offer:

  • Competitive salary 
  • Comprehensive benefits package (health, dental, vision, 401k, PTO)
  • Opportunities for career growth and professional development
  • A supportive and collaborative team environment