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Overnight Customer Service Representative Jobs in Rochester, MN

Rochester Collision Center

Body shop CSR

Rochester, MN · On-site

$15.50 - $21.25/hr

Rochester Collision Center, part of Rochester Motor Cars Family, is currently looking for a full-time CSR for our fast-paced Collision Center. The ideal candidate should be able to multi-task and ...

Rochester Collision Center

Body shop CSR

Rochester, MN · On-site

$15.50 - $21.25/hr

Rochester Collision Center, part of Rochester Motor Cars Family, is currently looking for a full-time CSR for our fast-paced Collision Center. The ideal candidate should be able to multi-task and ...

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All JobsCustomer Service Representative JobsOvernight Customer Service Representative JobsOvernight Customer Service Representative Jobs in Rochester, MN

Overnight Customer Service Representative information

See Rochester, MN salary details

$10

$19

$27

How much do overnight customer service representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for overnight customer service representative in Rochester, MN is $19.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.25 per hour, depending on experience, location, and employer.

What is an overnight customer service representative?

An Overnight Customer Service Representative provides support to customers during nighttime hours, assisting with inquiries, troubleshooting issues, and ensuring customer satisfaction. They typically work in industries like retail, healthcare, or telecommunications where 24/7 support is needed. This role requires strong communication skills, patience, and the ability to work independently. Responsibilities may include handling phone calls, emails, or chat messages while maintaining company policies and service standards.

What are the key skills and qualifications needed to thrive as an overnight customer service representative?

To thrive as an Overnight Customer Service Representative, you need strong communication, problem-solving abilities, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, phone systems, and basic email or chat platforms is commonly required to effectively manage customer inquiries. Dependability, patience, and the ability to work independently during off-peak hours are standout soft skills for this role. These qualities ensure customers receive timely, effective support and that the company's reputation for helpfulness is maintained around the clock.

What are some common challenges overnight customer service representatives face, and how are they addressed?

Overnight Customer Service Representatives often work with fewer onsite resources and support staff available, which can make it challenging to resolve complex issues quickly. They may encounter greater volumes of urgent or escalated calls, as well as customers from different time zones or facing pressing after-hours concerns. Effective representatives address these challenges by mastering company protocols, maintaining excellent documentation, and fostering strong communication with day-shift colleagues to ensure continuity. Organizations typically provide detailed training and reliable remote support systems to help overnight staff manage these unique circumstances successfully.

What are the most commonly searched types of Customer Service Representative jobs in Rochester, MN?

The most popular types of Customer Service Representative jobs in Rochester, MN are:

What are popular job titles related to Overnight Customer Service Representative jobs in Rochester, MN?

For Overnight Customer Service Representative jobs in Rochester, MN, the most frequently searched job titles are:

What job categories do people searching Overnight Customer Service Representative jobs in Rochester, MN look for?

The top searched job categories for Overnight Customer Service Representative jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Overnight Customer Service Representative jobs?

Cities near Rochester, MN with the most Overnight Customer Service Representative job openings:

Overnight Customer Service Representative jobs near you
Infographic showing various Overnight Customer Service Representative job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,742 per year, or $19.1 per hour.

Body shop CSR

Rochester Collision Center

Rochester, MN • On-site

$15.50 - $21.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 7 days ago

Job description

Rochester Collision Center, part of Rochester Motor Cars Family, is currently looking for a full-time CSR for our fast-paced Collision Center. The ideal candidate should be able to multi-task and have the willingness to learn and adapt.
Role Requirements
  • High school diploma or equivalent required
  • Effective communication skills
  • Ability to learn new technology and procedures
  • Ability to work in a team environment
  • Attention to detail
  • Valid state driver's license & ability to be insured through RMC liability insurance required

Job Description
  • Assist guests in person and over the phone
  • Checking in and out for insurance and customer pay claims
  • Checking in and out rentals
  • Accepting and receipting payments
  • Assist Collision Center manager in tasks he assigns
  • Creating and closing insurance, customer, and inter-company repair orders
  • Creating and closing reconditioning service repair orders
  • Maintain and track rental vehicles
  • Order office and other miscellaneous supplies
  • Miscellaneous duties
  • Pays attention to detail

Universal Responsibilities
  • Adhere to the Rochester Motor Cars mission, vision and values in all situations.
  • Follow and utilize the Rochester Motor Cars philosophy of 1-2-3-4-5.

1. Customer Enthusiasm
2. Employee Satisfaction
3. Financial Performance
4. Market Effectiveness
5. Ongoing Improvement
- "Grow people, make friends and do good."
- Exhibit personal excellence by setting high standard of performance. Consistently meet or exceed quality standards and requirements.
About Rochester Motor Cars
At Rochester Motor Cars our goal is to be an industry leader and provide unmatched quality automotive products and services. It is our mission to exceed our customers' and employee's expectations and maintain their loyalty for a lifetime.
Competitive compensations and benefits, including medical, dental, paid time-off, STD/LTD, 401k and life insurance are offered to full-time employees.

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