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Online Customer Service Rep Jobs in Rochester, MN

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Rochester Collision Center

Body shop CSR

Rochester, MN · On-site

$15.50 - $21.25/hr

Rochester Collision Center, part of Rochester Motor Cars Family, is currently looking for a full-time CSR for our fast-paced Collision Center. The ideal candidate should be able to multi-task and ...

Rochester Collision Center

Body shop CSR

Rochester, MN · On-site

$15.50 - $21.25/hr

Rochester Collision Center, part of Rochester Motor Cars Family, is currently looking for a full-time CSR for our fast-paced Collision Center. The ideal candidate should be able to multi-task and ...

Rochester Collision Center

Body shop CSR

Rochester, MN · On-site

$15.50 - $21.25/hr

Rochester Collision Center, part of Rochester Motor Cars Family, is currently looking for a full-time CSR for our fast-paced Collision Center. The ideal candidate should be able to multi-task and ...

Rochester Collision Center

Body shop CSR

Rochester, MN

$15.50 - $21.25/hr

Rochester Collision Center, part of Rochester Motor Cars Family, is currently looking for a full-time CSR for our fast-paced Collision Center. The ideal candidate should be able to multi-task and ...

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All JobsOnline Customer Service Rep JobsOnline Customer Service Rep Jobs in Rochester, MN

Online Customer Service Rep information

See Rochester, MN salary details

$10

$19

$27

How much do online customer service rep jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for online customer service rep in Rochester, MN is $19.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.25 per hour, depending on experience, location, and employer.

What does an online customer service rep do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

What are the key skills and qualifications needed to thrive as an online customer service rep?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What are some common challenges faced by online customer service reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

Can you work from home as an online customer service representative?

Yes, many online customer service representatives work remotely from home, using computers and communication tools like chat, email, or phone to assist customers. Employers often require reliable internet access and may provide training on specific software or platforms.

What are the most commonly searched types of Customer Service Rep jobs in Rochester, MN?

The most popular types of Customer Service Rep jobs in Rochester, MN are:

What are popular job titles related to Online Customer Service Rep jobs in Rochester, MN?

For Online Customer Service Rep jobs in Rochester, MN, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Rep jobs in Rochester, MN look for?

The top searched job categories for Online Customer Service Rep jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Online Customer Service Rep jobs?

Cities near Rochester, MN with the most Online Customer Service Rep job openings:

Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,742 per year, or $19.1 per hour.

Customer Service Representative

HOM Furniture, Inc.

Rochester, MN • On-site

$16 - $18/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 10 days ago

HOM Furniture rating

7.6

Company rating: 7.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

15th of 63 rated furniture retailers

Job description

Description:

Pay

$16-18 an hour


Responsibilities

The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture’s customers. Necessary tasks include:

  • Answering phones to either direct callers to the proper department or to answer any questions they may have.
  • Finalizing orders, taking payments, and scheduling deliveries and pickups.
  • Processing returns and processing initial paperwork for warranty claims.
  • Making changes and cancellations to orders when appropriate.
  • Updating customers on changes to their order status.
  • Processing finance applications.
  • The Customer Service Representative serves as a support for showroom Sales Consultants. As such, they assist with questions and processing orders as needed.
  • Processes sales for accessories and other small purchases.
  • Occasionally, the Customer Service Representative works the sales floor following HOM Furniture’s proven sales methods.
  • Other duties as assigned.

Benefits

  • HOM Furniture offers its full-time employees a competitive benefits package.
  • Paid Time Off- 20 Days in 1st year for full-time employees
  • Medical and/or Dental Coverage
  • 401(k) Employee Contribution Plan
  • 401(k) Employer Matching
  • Employee discount
  • Career advancement opportunities and training
  • Pay on Demand - options for receiving earned wages
Requirements:


Education: Must be working towards or have a high school diploma or GED.


Experience: Six months of customer service experience preferred.


Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.


Other: Must be able to communicate effectively both verbally and in writing.


*Reasonable accommodation will be made for those who require it.


HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.


What HOM Furniture employees say

Pay

Benefits

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