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Virtual Customer Service Representative Jobs in Rochester, MN

Think Bank

Customer Service Representative

Rochester, MN · On-site

$26.93/hr

As a Customer Service Representative (CSR) you will work alongside uniquely approachable colleagues, in a welcoming environment that's rooted in a razor-sharp focus on customers and a passion for ...

Think Bank

Customer Service Representative

Rochester, MN · On-site

$26.93/hr

As a Customer Service Representative (CSR) you will work alongside uniquely approachable colleagues, in a welcoming environment that's rooted in a razor-sharp focus on customers and a passion for ...

Think Bank

Customer Service Representative

Rochester, MN · On-site

$26.93/hr

As a Customer Service Representative (CSR) you will work alongside uniquely approachable colleagues, in a welcoming environment that's rooted in a razor-sharp focus on customers and a passion for ...

U-Haul

Customer Service Representative

Rochester, MN

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, MN

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Rochester Collision Center

Body shop CSR

Rochester, MN · On-site

$15.50 - $21.25/hr

Rochester Collision Center, part of Rochester Motor Cars Family, is currently looking for a full-time CSR for our fast-paced Collision Center. The ideal candidate should be able to multi-task and ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Rochester, MN

Virtual Customer Service Representative information

See Rochester, MN salary details

$10

$19

$27

How much do virtual customer service representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for virtual customer service representative in Rochester, MN is $19.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.25 per hour, depending on experience, location, and employer.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Rochester, MN?

The most popular types of Customer Service Representative jobs in Rochester, MN are:

What are popular job titles related to Virtual Customer Service Representative jobs in Rochester, MN?

For Virtual Customer Service Representative jobs in Rochester, MN, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Rochester, MN look for?

The top searched job categories for Virtual Customer Service Representative jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Virtual Customer Service Representative jobs?

Cities near Rochester, MN with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,742 per year, or $19.1 per hour.

Customer Service Representative

Rochester, MN • On-site

Think Bank
Finance and Insurance • 201 - 500 employees
Learn more about Think Bankexternal

$26.93/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

At Think Bank, we're on a mission to help our customers build a better financial life. As a Customer Service Representative (CSR) you will work alongside uniquely approachable colleagues, in a welcoming environment that's rooted in a razor-sharp focus on customers and a passion for teamwork.

As a CSR you will work in a fast-paced environment handling incoming customer calls. You will greet customers over the phone and actively engage in conversation with them to understand their banking needs and recommend appropriate products and services.

You will work closely with other Think departments to resolve customer concerns ensuring a seamless and positive customer experience. You will stay up to date on technical knowledge and skills to continue to advance the delivery channels of the customer experience.

Additional responsibilities and duties of a CSR include:

  • Efficiently utilize multiple Think systems to assist customers and resolve issues
  • Follow up with customers to ensure their needs have been met and they have a positive experience
  • Ensure the safety and soundness of the customer and Think Bank by following procedures and policies such as customer verification and other security measures
  • Maintain a working knowledge of all Think consumer banking deposit, electronic banking, and debit/credit card products and services, and provide guidance to customers as needed

Education and Experience requirements:

  • High school diploma or GED equivalent required
  • Bachelor's degree preferred
  • 1 year experience in banking and six months experience in customer service

Schedule: This is a full-time position working 40 hours/week. The hours for this role will range from 8:00 AM - 6:00 PM Monday through Friday, and some Saturdays from 8:45 AM - 12:45 PM.

Compensation: $26.93/hour, non-exempt

Benefits: The position is eligible for a full benefits package including:

  • Health insurance with HSA contribution
  • Dental insurance
  • Vision insurance
  • Up to 23 days of PTO annually
  • Seven paid holidays
  • Four weeks of paid family leave
  • Up to 7.5% 401(k) employer match
  • Profit sharing bonus
  • Tuition reimbursement
  • Clothing allowance

Think's culture empowers employees to provide the best financial care to customers every single day. Our professional compensation plan is passionate about quality of business outcomes and helping customers achieve peace of mind. We are not focused on quantity, as compensation is not directly related to the number of accounts opened or volume produced.

At Think Bank, we’re focused on delivering on the promise of being a great place to work, and one of the ways we accomplish this is by creating an environment where all employees feel they have the opportunity to achieve their goals. We value our differences - in thought, style, culture, ethnicity, and experience – and understand that diversity and inclusion are good for business and make our company stronger.