Overnight Call Transfer Agent Jobs in Springfield, MA

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary

This position requires strong organizational and interpersonal skills and the ability to easily manage multiple tasks independently and with minimal direction and supervision. Provides administrative support to Management including but not limited to preparing and maintaining Word and Excel documents for reports, and data entry. Must be able to organize workflow of assigned responsibilities to ensure completion within the expected timeframe while maintaining a level of accuracy.

Essential Job Responsibilities

Responsibilities include, but are not limited to:

Provides technical training on marketing support system to sites. Maintains system data and access by adding new call centers, source events, packages, offers, tour schedules and employee log ins. Ensures accurate tracking of marketing programs/categories and provides general operational support such as fulfilling ad-hoc reports/data requests. (20% time)

Processes tour concerns by area/site/agent and marketing program. Monitors and provides feedback regarding tour policy opportunities. Tracks and monitors survey sheets. Research tour claims and walk ins. Processes weekly vendor invoices. (20% time)

Supports lead generation and processing initiatives by maintaining referral paper lead slips, processing leads provided, and tracking all leads sent and received. Serves as subject matter expert for best practices on lead distribution. Ensures all lead campaigns are entered in the marketing support system and results are communicated to leadership. (20% time)

Sets up premium (gift) types in marketing support system. Serves as site support for general questions and troubleshooting. Reconciles premiums disbursed to ensure accuracy and mitigate risks. Supports sites in the weekly orders for all premiums including Amex and set up transfers for card activation. (20% time)

Generates weekly, bi-weekly, and monthly reports from various systems, including reports on lead generations and status, tour schedules, premium giveaways, etc. Performs other duties as needed (20% time)

Travel Requirements

No travel required

Minimum Requirements and Qualifications

Education

High School Diploma

Knowledge and Skills

Able to work independently and as a team player

Ability to prioritize and organize.

Computer Skills required.

Scheduling flexibility due to business demands.

Ability to handle a variety of tasks independently while multitasking and maintaining attention to detail.

Ability to show discretion and good judgment in dealing with internal and external problems.

Must be able to handle periods of high pressure while maintaining a professional composure.

Positive and enthusiastic attitude

Excellent verbal communication and listening skills

Must be computer literate

Presents oneself as a professional role model

Problem solving

Technical Skills

N/A

Job Experience

0-1 years' experience

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Complexity

Level of decision making authority:Low- Troubleshoot, analyze and resolve issues with marketing support systems.

Level of autonomy:Moderate- level of autonomy is required once day to day functions is established and trained. Any decision outside of the scope of the normal day to decisions and functions will need to be approved by a manager.

Impact of incumbent's decisions on the organization:Timely and quality processing of leads allows the WorldMark call center to meet their budgetAccuracy in reporting allows for needed visibility on the performance of all marketing programs and provides the leadership team with information needed for effective profit driven business decisions.

Supervisory Responsibility:None

Scope/Financial Responsibility:Provides the ability of our leadership teams to make effective business decisions in managing their sites to achieve the company's annual targeted goal.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identity theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Compensation

Generally starting at $22.66 - $22.66 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.