Outbound Operations Manager Jobs in Meridian, ID

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

The Senior Director of Inside Sales provides senior-level leadership, strategic direction, and operational
oversight for the organization’s Inside Sales teams. This includes outbound operations, account
management, new business growth, and other relevant sales functions. The role is responsible for driving
sustainable revenue growth while ensuring operational excellence and team development.

Strategic Planning & Business Growth

• Establish and execute multi-year strategic plans to scale Inside Sales operations, incorporating market trends, technology advancements, and customer behavior insights.
• Drive initiatives to expand sales channels and penetrate new customer segments while maintaining existing account growth.
• Analyze market dynamics and competitor strategies to ensure the organization’s sales teams remain competitive and innovative.
• Collaborate with executive leadership to develop revenue forecasts, business plans, and growth initiatives.
• Identify and allocate resources, including budget and personnel, to support team success across varying territories and account types.

Leadership & Organizational Development

• Define and execute a strategic vision for the Inside Sales organization, aligning with company-wide goals.
• Build and mentor a high-performing leadership team, fostering accountability, innovation, and collaboration.
• Lead succession planning and leadership development initiatives to ensure long-term team success.
• Act as a cultural leader, promoting values that support employee engagement and high-performance standards.
• Develop and implement sales strategies to drive growth in existing accounts and new customer acquisition.
• Oversee Sales Managers and Supervisors, setting clear objectives, monitoring performance metrics, and fostering a high-performance sales culture.

Operational Excellence & Sales Enablement

• Oversee the design and implementation of scalable sales processes, tools, and technologies to enhance productivity and efficiency.
• Regularly assess organizational structures and workflows to optimize sales team performance and resource allocation.
• Lead the development and execution of programs to enhance lead conversion, pipeline management, and overall customer experience.
• Integrate data analytics into decision-making to improve forecasting, identify trends, and refine strategies.
• Work cross-functionally with marketing, product, and operations teams to ensure alignment on go-to-market initiatives and customer satisfaction.

Training, Coaching and Quality Management

• Oversee the creation of advanced training programs focused on leadership development, sales methodologies, and industry-specific knowledge.
• Implement robust quality assurance frameworks to ensure consistent excellence in team interactions and customer outcomes.
• Promote a culture of coaching and feedback to support continuous professional development.

Cross-Functional Leadership & Collaboration

• Serve as a strategic partner to senior leadership across marketing, product, and operations to align sales objectives with organizational priorities.
• Lead cross-functional initiatives to enhance lead generation, sales enablement, and customer retention strategies.
• Represent the Inside Sales function in executive meetings, presenting updates and providing data-driven recommendations.

Financial & Resource Management

• Develop and manage multi-million-dollar budgets, ensuring fiscal responsibility and alignment with revenue goals.
   
• Evaluate and manage investments in technology, personnel, and processes to achieve maximum return on investment.
   
• Monitor and analyze financial performance metrics, addressing variances and implementing corrective actions when necessary.

Innovation & Continuous Improvement

• Champion innovation by introducing emerging sales techniques, technologies, and methodologies.
• Lead initiatives to identify and capitalize on opportunities for operational improvement, driving efficiency and scalability.
• Establish and nurture a feedback-driven environment that prioritizes learning, adaptability, and customer satisfaction.

Additional Responsibilities

• Serve as a senior advisor to the executive leadership team, contributing to the organization’s overall strategy and direction.
• Perform other duties as required to advance the company’s goals and mission.

SUPERVISOR RESPONSIBILITIES

This position has supervisory responsibilities.

• Sit while answering phones or reply to emails
• Use hands and fingers to handle, control or feel objects tools or controls
• Repeat the same movements when entering data
• See details of objects that are less than a few feet away
• Speak clearly so listeners can understand
• Understand the speech of another person
• Focus on one source of sound and ignore others
• Hear sounds and recognize the difference between them
• See differences between colors, shades and brightness

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account 
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts

Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver’s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.