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Outbound Operations Manager Jobs in Maine (NOW HIRING)

ViziRecruiter,LLC.

S&OE Analyst II

Scarborough, ME · On-site

$63.44 - $95.16/hr

... time %, outbound on-time %, DC/Trans capacity (both operational and theoretical). * Develop ... Incorporate observations of performance monitoring into reports for management. * Develop, monitor ...

Empeople-Credit-Union

Branch Manager

Biddeford, ME · On-site

$72 - $108/hr

Coaches staff regularly to build sales competencies and ensure operational soundness for the ... do outbound calls and member follow ups. * Handles/Follows up on member grievances and research ...

Empeople Credit Union

Branch Manager

Biddeford, ME · On-site

Coaches staff regularly to build sales competencies and ensure operational soundness for the ... do outbound calls and member follow ups. * Handles/Follows up on member grievances and research ...

Unum UK

LTC Wellness Manager

Portland, ME · On-site +1

Engage policyholders and caregivers through outbound and follow-up calls to educate them on ... Partner with internal teams-including LTC operations, navigation, contact center, analytics, legal ...

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All JobsOutbound Operations JobsOutbound Operations Manager JobsOutbound Operations Manager Jobs in Maine

Outbound Operations Manager information

See Maine salary details

$30.5K

$71.3K

$131.2K

How much do outbound operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for outbound operations manager in Maine is $71,344.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,800.00 and $88,100.00 per year, depending on experience, location, and employer.

What does an outbound operations manager do?

An Outbound Operations Manager oversees the processes involved in shipping products out of a warehouse or distribution center to customers or retailers. They are responsible for managing teams, coordinating logistics, ensuring timely and accurate order fulfillment, and optimizing shipping procedures. Their role also includes monitoring performance metrics, maintaining inventory accuracy, and collaborating with other departments to improve operational efficiency. This position is vital for ensuring customer satisfaction and streamlining the supply chain.

What are the key skills and qualifications needed to thrive as an outbound operations manager, and why are they important?

To thrive as an Outbound Operations Manager, you need expertise in supply chain management, logistics, and team leadership, typically supported by a bachelor’s degree in business, logistics, or a related field. Familiarity with warehouse management systems (WMS), ERP software, and inventory tracking tools is essential. Strong organizational, communication, and problem-solving skills help you effectively coordinate teams and manage shifting priorities. These skills and qualifications ensure efficient outbound processes, accurate order fulfillment, and high customer satisfaction in a fast-paced environment.

What are some common challenges faced by outbound operations managers, and how can they be addressed?

Outbound Operations Managers often encounter challenges such as coordinating logistics to meet tight shipping deadlines, managing inventory accuracy, and ensuring effective communication across teams. To address these, it's important to implement robust tracking systems, foster close collaboration with warehouse staff and carriers, and utilize data-driven approaches for process improvement. Regular team meetings and continuous training can also help maintain high performance and adaptability in a fast-paced distribution environment.

What is the difference between Outbound Operations Manager vs Logistics Coordinator?

AspectOutbound Operations ManagerLogistics Coordinator
CredentialsExperience in supply chain, logistics, or operations; relevant certificationsSimilar credentials, often with logistics or supply chain certifications
Work EnvironmentOversees outbound shipping, warehouse, and distribution teamsCoordinates shipments, tracks deliveries, and manages documentation
Employer & IndustryRetail, manufacturing, distribution companiesLogistics firms, warehouses, e-commerce companies

The Outbound Operations Manager focuses on managing the entire outbound logistics process, including team supervision and strategy. In contrast, the Logistics Coordinator handles day-to-day shipment coordination and documentation. Both roles require logistics knowledge and often overlap in skills, but the manager has broader responsibilities and leadership duties.

Is an outbound operations manager a high paying job?

An outbound operations manager typically earns a competitive salary that varies based on industry, experience, and location. The role often involves overseeing logistics, team management, and process optimization, which are valued skills in supply chain and logistics sectors. While it can be a well-paying position, salaries are generally aligned with managerial responsibilities and industry standards.

What are popular job titles related to Outbound Operations Manager jobs in Maine?

For Outbound Operations Manager jobs in Maine, the most frequently searched job titles are:

What job categories do people searching Outbound Operations Manager jobs in Maine look for?

The top searched job categories for Outbound Operations Manager jobs in Maine are:

What cities in Maine are hiring for Outbound Operations Manager jobs?

Cities in Maine with the most Outbound Operations Manager job openings:

Outbound Operations Manager jobs near you
Infographic showing various Outbound Operations Manager job openings in Maine as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $71,344 per year, or $34.3 per hour.

Director of Enterprise Records

Unity Environmental University

New Gloucester, ME • On-site

$65K - $75K/yr

Full-time

Posted 23 days ago

Key responsibilities

  • Oversee all institutional record flows, including communications, mailroom logistics, and data processing for students, donors, prospects, and enterprise partners.

  • Supervise enterprise-wide data entry, list management, document workflows, and communication routing to ensure accuracy, compliance, and high data quality.

  • Lead and manage the Enterprise Records team, including assigning workloads, monitoring performance, and ensuring consistent service standards across operational channels.

Job description

At Unity Environmental University, we value different perspectives, champion innovation, and create an environment where both employees and learners can excel. We are committed to fostering a workplace where talent and dedication drive success.
JOB OVERVIEW
The Director of Enterprise Records serves as the operational backbone of Unity Environmental University's information ecosystem, overseeing all institutional record flows including inbound and outbound communications, switchboard operations, mailroom logistics, and backend data processing for students, donors, prospects, and enterprise partners. This position stewards the systems, processes, and people responsible for maintaining accurate, compliant, and high-integrity records that support enrollment, advancement, and student services, and institutional requests as needed.
Acting as the central hub for enterprise record operations, the Director ensures that data entering the University's systems is accurate, timely, standardized, and aligned with institutional policy. This includes supervising enterprise-wide data entry, list management, document workflows, communications routing, and operational fulfillment functions. The Director maintains the Enterprise Records Catalog, ensures timely execution of services for SEBUs and centralized units, and leads process optimization efforts that reduce friction, increase efficiency, and safeguard institutional data quality.
This role is essential to Unity's ability to operate at scale, supporting the institution's evolving structure, growth in enrollment, and commitment to technology-enabled operations.
POSITION SPECIFIC RESPONSIBILITIES AND EXPECTATIONS
Enterprise Communications Infrastructure
  • Lead and supervise the Enterprise Records team, including switchboard, mailroom operations, transcript evaluation, and data processing, and communication flows.
  • Assign workloads, monitor performance, set coverage schedules, and ensure consistent service standards across all operational channels.
  • Build a high-functioning unit that can flexibly support multiple SEBUs and centralized functions with speed, accuracy, and clarity.
  • Oversee switchboard operations, ensuring accurate routing, documentation, consistent scripting, and high-quality constituent experience.
  • Maintain and update the enterprise phone tree, ensuring alignment with unit changes, emergency protocols, and institutional priorities.
  • Support centralized communication flows by ensuring outbound lists, routing, titles, and records are accurate and compliant.

Mailroom & Fulfillment Services
  • Oversee mailroom operations, including inbound/outbound mail, package handling, scanning, distribution, storage, and workflow routing.
  • Ensure timely processing of physical documents (transcripts, checks, donor gifts, enrollment forms, audits, state/federal correspondence, etc.).
  • Create documented standards for turnaround times, chain of custody, and communication with SEBUs and the Enterprise.

Backend Data Processing & Communication Controls
  • Supervise all backend data entry tasks, ensuring accuracy of constituency group in the records.
  • Oversee updates to constituent records in Salesforce.
  • Ensure data timeliness, accuracy, and alignment with institutional best practices and compliance requirements.
  • Conduct regular audits and exception reports to identify and correct record discrepancies.
  • Oversee the transcript evaluation process for all incoming learners, ensuring timely and accurate assessment of transfer, military, experiential, and nontraditional credits.
  • Conduct regular quality checks and audits of evaluations to ensure compliance with accreditation and institutional credit policies.
  • Manage the University's print shop operations, ensuring efficient in-house production of print materials and seamless coordination with external print vendors to support SEBU and centralized unit needs.
  • Ensure evaluations are entered accurately into systems for student and staff visibility. Develop and refine processes to improve evaluation timelines, automation opportunities, and service consistency across SEBUs.
  • Own the training, governance, and secure usage of Account Engagement recipient lists in Stratus.
  • Ensure that all outbound communications use accurate segments and comply with institutional policy, FERPA, and relevant regulations.
  • Conduct quarterly audits on list accuracy, suppression logic, and quality standards.
  • Create standardized list rules and documentation for SEBUs and the Enterprise units.
  • Maintain and enhance the Enterprise Records Catalog, including descriptions of services, workflows, and dependencies.
  • Ensure that expectations are met, exceptions documented, and bottlenecks proactively communicated.

Cross-Functional Collaboration & Service Support
  • Serve as a backend support partner to SEBUs and the Enterprise
  • Ensure timely processing of requests such as:
    • Prospect & Inquiry uploads
    • Contact detail corrections
    • Enrollment verifications
    • Transcript fulfillment routing
    • Constituencies correspondence lists
    • Large scale data clean ups
    • Compliance-mandated updates
  • Work closely across all functional areas to improve data pipelines, error handling, and process automation.

Process Optimization, Documentation & Efficiency
  • Develop, document, and refine business processes governing:
    • Data entry
    • Transcript evaluations
    • Communications flows
    • Mailroom and switchboard operations
    • Address management
    • Document workflows
    • Compliance-driven recordkeeping
  • Identify opportunities for automation and improved integration across systems.
  • Ensure all processes are documented, current, and optimized for scale.
  • Conduct scheduled audits of record updates, address changes, list usage, and data flows.
  • Maintain compliance with FERPA, communication regulations, donor record policies, and institutional confidentiality protocols.
  • Serve as a key contributor for accreditation, reporting, institutional evaluations, and compliance documentation.

Build a culture of accuracy, transparency, responsiveness, and cross-unit support.
UNITY ENVIRONMENTAL UNIVERSITY INSTITUTIONAL RESP ONSIBLITIES:
  • Stay open to counterintuitive ideas and direct feedback. Unity employees are expected to think creatively and remain open to approaches that challenge initial instincts or traditional methods. Taking direction, seeking clarity, and executing with precision are critical to moving innovative work forward.
  • Work confidently with AI, digital tools, and emerging systems. As a technology-enabled institution, Unity expects all employees to adopt a growth mindset around digital tools. This includes using AI systems to enhance productivity and decision-making, as well as learning new platforms and processes with curiosity and accountability.
  • Deliver results in a fast-paced, evolving environment. Agility, resilience, and follow-through are essential. Employees must remain focused on outcomes even as priorities shift, iterating quickly and adjusting to change without losing momentum.
  • Communicate with clarity and consistency. Strong written and verbal communication, including the ability and willingness to engage professionally by phone, video, and digital channels is essential. Employees must document decisions, convey key information clearly, and support alignment across teams.
  • Model integrity and professionalism in all aspects of work. Every employee is responsible for upholding high ethical standards, demonstrating sound judgment, and maintaining an ownership mindset when it comes to their role and results.
  • Own the accuracy of your work. While Unity equips employees with advanced systems and AI-enhanced tools, the responsibility for quality, precision, and correctness rests with the individual. Attention to detail and proactive error-checking are non-negotiable.
  • Demonstrate a commitment to sustainability in all aspects of work. This includes responsible stewardship of resources, strategic decision-making, and ensuring long-term institutional impact.
  • At Unity, we encourage input, feedback, and collaboration from all employees, your perspective matters. However, once a decision has been made, employees are expected to act as an extension of their supervisor's bandwidth, carrying out directives with clarity, consistency, and precision. We do not operate in independent silos; instead, we emphasize cross-functional collaboration and shared accountability.
  • Perform other duties as assigned.

REQUIRED QUALIFICATIONS
To be successful in this position you must be able to execute each of the position specific responsibilities while meeting the position expectations.
Additionally, the position specific education, skills and competencies listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodations may be made upon approval by the supervisor and Human Resources, to enable individuals with disabilities to perform the essential functions.
POSITION SPECIFIC EDUCATION, SKILLS AND COMPENTCIES:
Required:
  • Bachelor's degree or higher.
  • 5+ years in data-driven service operations, ideally in enrollment, client management, or a similar field, with 3+ years in a supervisory or management role over diverse teams.
  • Proficiency in complex administrative data systems, data management, quality assurance, and standard office software (Outlook, Word, Excel, etc.).
  • Strong organizational, management, and project planning skills; attention to detail; ability to maintain accurate files and records.
  • Experience managing budgets, as well as developing and implementing operating policies and procedures.
  • Ability to thrive in a continually changing environment, proactively determine best practices, and drive change.
  • Competence in interpreting complex data with sensitivity to issues of recruitment and retention for a diverse audience.
  • Strong communication skills, discretion, and commitment to confidentiality.
  • Personal dedication to the environmental mission and values of the institution.
  • Willingness to work flexible hours to support an outbound center with extended operating hours.
  • Ability to operate effectively within a matrix structure, maintaining professionalism and collaborative relationships.

WORK SCHEDULE / AVAILABILITY REQUIREMENTS
Work hours are specific to the requirements of this position and can include days, evenings, and weekends. Working extended hours required as needed. Must be flexible and cooperative in fulfilling responsibilities and meeting the Institution's needs. Although Unity Environmental University employees are generally scheduled to work at their specifically assigned locations, there are times when travel is necessary and employees are required from time to time to attend events, meetings or work temporary assignment at any Unity Environmental University location.
PHYSICAL DEMANDS
While performing the duties of this job, it is regularly required to sit and talk or hear. The employee is occasionally required to stand or walk. The employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The use of either hand for repetitive movements such as grasping, grasping and turning, and fine manipulation is required as is the ability to use the telephone for internal and external communications.
ENVIRONMENTAL CONDITIONS
Work is performed mostly in an office setting. The noise level in the work environment is normally moderate. Exposure to changes of temperature or humidity 1-33% of the time.
POSITIONS AT UNITY ENVIRONMENTAL UNIVERSITY ARE DEPENDENT ON THEIR VIABILITY AND AN ESTABLISHED VIABILITY MATRIX. THE VIABILITY MATRIX FOR THIS POSITION IS:
  • The Institution reaches $150M annual operating budget with a net positive revenue margin between 20-30%
  • Unity Environmental University realizes the Enterprise Model by becoming and remaining a matrix organization with multiple independent Sustainable Education Business Units (SEBUs).
  • The Institution continues to operate under the Enterprise Model with at least two credit-bearing SEBUs, requiring centralized and insourced coordination of communications, records, fulfillment, and data services.
  • Enterprise Records maintains a minimum 95% accuracy rate for all data entry, updates, imports, list pulls, address changes, and constituent record modifications as validated through routine audits.
  • Enterprise records maintains 24-hour turnaround for accurate mass email recipient lists, segmented communications, and distribution lists.
  • Enterprise records maintains a 24-hour turnaround for standard in-house print jobs (letters, mailings, forms, packets).
  • The switchboard is covered with all callers reaching a team member during core business hours.
  • Enthusiastic support and willingness to work within the Enterprise Model

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