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Outbound Manager Jobs in Indiana (NOW HIRING)

Valeris

Executive Case Manager

Jeffersonville, IN · On-site

Managed through call/contact center structure, this role supports inbound and outbound calls to patients, caregivers, specialty pharmacies and healthcare professionals. * Performs post Benefits ...

Valeris

Case Manager

Jeffersonville, IN · On-site

$19 - $22/hr

Provides personalized case management to patients and HCPs including outbound communication to HCPs and patients to communicate benefit coverage and next steps in obtaining coverage * Leverages ...

The Tile Shop

Warehouse Manager

Fort Wayne, IN · On-site

The In-Store Warehouse Manager is responsible for: * Helping oversee the warehouse at the store ... Picking and staging outbound shipments. * Ensuring inbound & outbound shipments are accurate ...

WillScot

Territory Sales Manager

Indianapolis, IN · On-site

$80K - $140K/yr

The Territory Sales Manager is responsible for maximizing the share of territory through high ... Approximately 40% of time will be spent on outbound prospecting, 30% on inbound inquiry conversion ...

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All JobsOutbound JobsOutbound Manager JobsOutbound Manager Jobs in Indiana

Outbound Manager information

See Indiana salary details

$19K

$71.1K

$131.3K

How much do outbound manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for outbound manager in Indiana is $71,099.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $85,600.00 per year, depending on experience, location, and employer.

What does an outbound manager do?

An outbound manager oversees the planning and execution of outbound logistics, including shipping, transportation, and delivery operations. They coordinate with carriers, monitor shipment schedules, optimize routes, and ensure timely delivery while managing costs and compliance with regulations.

What is the difference between Outbound Manager vs Outbound Supervisor?

AspectOutbound ManagerOutbound Supervisor
ResponsibilitiesOversees entire outbound operations, manages teams, develops strategies, and ensures targets are met.Supervises daily outbound activities, monitors team performance, and ensures operational efficiency.
Required CredentialsExperience in logistics or supply chain, leadership skills, often a bachelor's degree.Experience in warehouse or logistics, supervisory skills, sometimes certifications in logistics.
Work EnvironmentOffice-based with coordination across multiple teams and departments.Warehouse or distribution center, direct oversight of staff and operations.
Industry UsageCommonly used in logistics, supply chain, and distribution companies.Used in similar industries, often as a step below the manager role.

The Outbound Manager focuses on strategic oversight and leadership of outbound operations, while the Outbound Supervisor handles daily supervision and team management. Both roles require logistics knowledge, but the manager position involves broader planning and decision-making responsibilities.

What are the biggest challenges an outbound manager faces when coordinating with other departments?

One of the main challenges for an Outbound Manager is ensuring seamless communication and collaboration between the warehouse, sales, and logistics teams. Coordinating shipping schedules, managing last-minute order changes, and aligning inventory levels with demand often require quick problem-solving and effective teamwork. Outbound Managers must be proactive in addressing bottlenecks and discrepancies to maintain on-time deliveries and customer satisfaction. Building strong relationships and fostering open communication channels across departments is crucial for success in this role.

What are the key skills and qualifications needed to thrive as an outbound manager?

To thrive as an Outbound Manager, you need strong organizational skills, experience in logistics or supply chain management, and a relevant bachelor's degree. Familiarity with warehouse management systems (WMS), inventory tracking software, and shipping platforms is typically required. Leadership, problem-solving, and effective communication are standout soft skills for coordinating teams and managing high-volume operations. These skills ensure efficient outbound processes, minimize errors, and support timely fulfillment of customer orders.
What are the most commonly searched types of Outbound jobs in Indiana? The most popular types of Outbound jobs in Indiana are:
What are popular job titles related to Outbound Manager jobs in Indiana? For Outbound Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Outbound Manager jobs in Indiana look for? The top searched job categories for Outbound Manager jobs in Indiana are:
What cities in Indiana are hiring for Outbound Manager jobs? Cities in Indiana with the most Outbound Manager job openings:
Outbound Manager jobs near you
Infographic showing various Outbound Manager job openings in Indiana as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $71,099 per year, or $34.2 per hour.

Contact Center Manager

Rtc Communications

Montgomery, IN

Full-time

Medical, Retirement

Re-posted 6 days ago

Job description

Mission & Vision

RTC Communications exists to provide quality, reliable communications, entertainment, and technology services to Southern Indiana. Our mission is to deliver the future today by combining state-of-the-art technology with old-fashioned customer service. We are committed to strengthening our communities through innovation, integrity, and dependable service.


Company Overview

RTC Communications has proudly served Southern Indiana for more than 75 years, delivering reliable voice, internet, data, and technology solutions to residential and business customers. As a locally focused provider, RTC combines advanced fiber technology with a strong commitment to customer service and community involvement.

RTC delivers a wide range of services, including traditional voice services with advanced calling features, Wise Voice UCaaS, fiber and copper internet services, data networking solutions, and managed security platforms, including Ubiquiti and Verkada security solutions.


Position Overview

The Contact Center Manager is a sales-driven, hands-on leader responsible for overseeing daily contact center operations while owning inbound and outbound sales performance, with a slightly heavier emphasis on outbound calling. This role leads a team of four Customer Service Representatives and one Customer Service Administrator and is accountable for improving close rates, increasing ARPU, and driving customer growth through consistent, well-executed campaigns.


This position requires a leader who is comfortable setting expectations, coaching sales behaviors, analyzing performance data, and refining processes to drive measurable results-without compromising customer experience. The Contact Center Manager has direct influence over sales workflows, training, coaching models, and performance metrics.


Success in This Role Looks Like

Within the first 6-12 months, the successful candidate will:

  • Improve inbound and outbound sales close rates
  • Increase ARPU and customer count through weekly outbound sales campaigns
  • Build a confident, sales-capable CSR team through structured coaching and training
  • Establish and enforce clear KPIs for service quality, productivity, and sales performance
  • Maintain high customer satisfaction while driving consistent revenue growth


Key Responsibilities & Essential Functions

Sales Leadership (Inbound & Outbound)

  • Own and execute inbound and outbound sales strategies, with a stronger emphasis on outbound outreach.
  • Plan, launch, and manage weekly sales campaigns focused on ARPU growth and customer acquisition.
  • Coach CSRs on consultative selling, objection handling, and closing techniques.
  • Analyze close rates, conversion metrics, and campaign results; implement targeted improvement plans.
  • Partner with marketing and leadership to align offers, messaging, and growth initiatives.


This is a sales-driven leadership role. Candidates must have experience leading teams accountable for revenue generation through customer interactions.


Operational Leadership

  • Manage daily contact center operations to ensure consistent service levels, efficiency, and compliance with company standards.
  • Oversee staffing, scheduling, and workflows for a team of four CSRs and one Customer Service Administrator.

Team Leadership & Development

  • Lead, motivate, coach, and hold accountable the customer service team.
  • Conduct regular one-on-one coaching sessions, performance reviews, and development planning.
  • Build a culture of accountability, confidence, and continuous improvement.

Performance Management & Analytics

  • Define, track, and report KPIs related to sales performance, ARPU growth, customer satisfaction, and productivity.
  • Use data and call insights to identify trends, gaps, and coaching opportunities.

Training & Process Improvement

  • Develop and maintain training programs that strengthen both service delivery and sales effectiveness.
  • Refine scripts, workflows, and sales processes to improve outcomes and efficiency.
  • Ensure timely communication of product, pricing, and process updates.

Customer Experience, Retention & Business Call Handling

  • Champion a customer-first culture that balances problem resolution with value-based selling.
  • Manage customer escalations and retention efforts.
  • Handle or appropriately route incoming business-related calls to the commercial team, ensuring a smooth customer experience.

Technology, Collaboration & Oversight

  • Leverage CRM and contact center technologies to improve performance visibility and accountability.
  • Collaborate with operations, marketing, engineering, and commercial teams to ensure seamless execution.
  • Oversee customer onboarding and service disconnect processes across supported products.

Compensation & Incentives

  • Competitive base salary.
  • Performance-based incentive tied to overall team results, including sales performance, ARPU growth, and operational outcomes.

This Role Is Not a Fit For Candidates Who:

  • Prefer a purely service-only contact center environment
  • Are uncomfortable leading outbound sales efforts or coaching teams on closing techniques
  • Avoid accountability for performance metrics and revenue outcomes


Qualifications

Education

  • Bachelor's degree in Business, Management, Marketing, or a related field (preferred).

Experience

  • 3-5 years of progressive experience managing a contact center or customer service organization.
  • Demonstrated success driving inbound and outbound sales performance and improving close rates.
  • Experience supporting or selling technology, connectivity, or security solutions preferred.

Skills & Competencies

  • Strong sales leadership and coaching capabilities
  • Data-driven approach to performance management
  • Excellent communication and interpersonal skills
  • Experience with CRM platforms and contact center analytics tools
  • Strong problem-solving and decision-making abilities

Why RTC?

  • Stable, community-focused organization with 75+ years of service
  • Opportunity to lead and shape a sales-driven contact center
  • Direct impact on revenue growth, ARPU, and customer experience
  • Strong benefits, performance incentives, and long-term career stability
  • Great wages with a terrific 401K and health plans!

Apply